Exterior view, The Westin Surabaya in Surabaya
Westin Suite, Club lounge access, Suite, 1 King - Room plan, The Westin Surabaya in Surabaya
Bar/lounge, The Westin Surabaya in Surabaya
Lobby, The Westin Surabaya in Surabaya
Restaurant, The Westin Surabaya in Surabaya
Kid’s club, The Westin Surabaya in Surabaya
Facilities, The Westin Surabaya in Surabaya

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The Westin Surabaya

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216 - See map

Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

Highlights

Sparkling clean

Top Value

Excellent room comfort & quality

Airport transfer

Air conditioning

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Kids club

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

9.4Exceptional

614 reviews

614 reviews

See map

9.7Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Pakuwon Mall
10 m
Supermal Pakuwon Indah
110 m
Hypermart
140 m
Miniapolis
140 m
Supermal Surabaya Convention Center
150 m
Popular landmarks
Surabaya Town Square
6.0 km
Masjid Nasional Al Akbar Surabaya
6.8 km
Surabaya's Zoo
6.8 km
Bungkul Park
7.0 km
Tunjungan Plaza
7.7 km
Closest landmarks
Gigi Sehat
390 m
Punch
410 m
Pasar Modern Lontar
470 m
Java yoga
480 m
Hartini's farm
540 m
Value for money9.3
Distance to city center10 km
Location rating9.7
Nearest airportJuanda International Airport (SUB)
Distance to airport15.8 km

Rooms available at The Westin Surabaya

Westin Club, Club lounge access, Guest room, 2 Double
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Westin Club, Club lounge access, Guest room, 2 Double
...
  • Room size: 39 m²/420 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Westin Club, Club lounge access, Guest room, 1 King
...
  • Room size: 39 m²/420 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Westin Grand Suite, Club lounge access, Suite, 1 King
...
  • Room size: 97 m²/1044 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Executive Suite, Club lounge access, Suite, 1 King
...
  • Room size: 79 m²/850 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Westin Club, Club lounge access, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Westin Grand Suite, Club lounge access, Suite, 1 King
...
  • Room size: 97 m²/1044 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Westin Deluxe, Guest room, 2 Double
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Club lounge access, Junior Suite, 1 King
...
  • Room size: 47 m²/506 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Westin Deluxe, Guest room, 1 King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Top things to do in Surabaya

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

What was the average room rate for The Westin Surabaya been in the past month?

The average room rate for The Westin Surabaya in the past month is 2545720.31 IDR, compared to city's average of 343511.45 IDR.

What do visitors like most about The Westin Surabaya?

Past guests that stayed at The Westin Surabaya have given this property a rating of 9.773 for its excellent cleanliness as the primary highlight for their stay.

What is the verified guest review consensus about The Westin Surabaya's food?

67.0% of our verified guest reviews have given a positive review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for The Westin Surabaya down in the review.

What is the average rating that verified Business travelers' have given to The Westin Surabaya?

Verified business travelers that have stayed at this property have given The Westin Surabaya an average rating of 9.4. You can look up more detailed customer assessments and responses by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to The Westin Surabaya?

The closest train, metro, or bus station is Tandes, 3577.47 m away from The Westin Surabaya.

What is the closest airport to The Westin Surabaya?

The closest airport to The Westin Surabaya is Juanda International Airport, 16.0 km away.

More about The Westin Surabaya

More about The Westin Surabaya

Experience Luxury and Tranquility at The Westin Surabaya

Welcome to The Westin Surabaya, a luxurious 5-star hotel nestled in the heart of Surabaya, Indonesia. With its modern design and impeccable service, this hotel offers a perfect blend of comfort and sophistication. Built in 2020, The Westin Surabaya boasts contemporary architecture and state-of-the-art amenities, making it an ideal choice for both business and leisure travelers. As you step into the elegant lobby, you'll be greeted by a warm and friendly staff, ready to cater to your every need. The hotel's check-in time starts from 03:00 PM, allowing you to relax and unwind before beginning your stay. The check-out time is until 12:00 PM, giving you ample time to enjoy your morning and depart at your convenience. Conveniently located just 30 minutes away from the airport, The Westin Surabaya offers ease of travel for those arriving or departing from the city. Situated 10 km from the city center, you can enjoy a peaceful retreat away from the hustle and bustle, while still having easy access to all the attractions and amenities Surabaya has to offer. With a total of 204 well-appointed rooms, this hotel provides a spacious and comfortable sanctuary for its guests. Please note that The Westin Surabaya has a child policy in place. While children are welcome to stay at the hotel, they may not stay free of charge. Additional charges may apply. This ensures that all guests can enjoy a serene and tranquil environment during their stay. Whether you're traveling for business or pleasure, The Westin Surabaya promises an unforgettable experience filled with luxury, relaxation, and exceptional service.

Unwind and Indulge in Entertainment at The Westin Surabaya

At The Westin Surabaya, guests can unwind and indulge in a range of entertainment facilities that cater to their every need. Whether you're looking to enjoy a vibrant nightlife or seeking relaxation and rejuvenation, this hotel has it all. For those looking to let loose and have a good time, the hotel offers a stylish bar and nightclub. Here, you can sip on expertly crafted cocktails while enjoying live music and a lively atmosphere. Dance the night away or simply sit back and soak in the vibrant energy of the venue. If relaxation is what you seek, The Westin Surabaya boasts a luxurious spa and massage center. Let skilled therapists pamper you with a variety of treatments designed to melt away stress and tension. From traditional Indonesian massages to invigorating body scrubs, you'll leave feeling completely refreshed and rejuvenated. Surrounded by lush greenery, the hotel's garden provides a serene escape from the bustling city. Take a leisurely stroll or find a quiet spot to unwind and enjoy the tranquility of nature. It's the perfect place to read a book, meditate, or simply soak up the peaceful atmosphere. With its array of entertainment facilities, The Westin Surabaya ensures that guests have everything they need for a memorable and enjoyable stay. Whether you're seeking excitement or relaxation, this hotel has something for everyone.

Unleash Your Inner Athlete at The Westin Surabaya's Impressive Sports Facilities

At The Westin Surabaya, sports enthusiasts will find a haven of athletic pursuits within the hotel's impressive sports facilities. Whether you're a fitness fanatic or simply looking to stay active during your stay, this hotel has everything you need to elevate your workout routine. The hotel boasts a state-of-the-art fitness center equipped with the latest exercise machines and equipment. Whether you prefer cardio workouts, weightlifting, or group fitness classes, you'll find a wide variety of options to suit your preferences. Best of all, the fitness center is free for all guests and operates 24 hours a day, allowing you to exercise at your convenience. For those who enjoy outdoor activities, The Westin Surabaya offers a range of outdoor sports facilities. Challenge your friends or family to a friendly match on one of the tennis courts or dive into the refreshing outdoor pool for a few laps. If you're in the mood for something more casual, gather your loved ones for a game of table tennis or badminton. Additionally, the hotel even features a mini golf course, perfect for honing your putting skills while enjoying the beautiful surroundings. No matter your fitness level or sporting interest, The Westin Surabaya has something for everyone. With its top-notch facilities and convenient access, this hotel ensures that you can stay active and have fun throughout your stay in Surabaya, Indonesia.

Unparalleled Convenience at The Westin Surabaya

Experience unparalleled convenience at The Westin Surabaya with its extensive range of top-notch facilities designed to make your stay comfortable and hassle-free. From 24-hour room service to express check-in/check-out, this hotel goes above and beyond to cater to your every need. Start your day right with a delicious breakfast delivered straight to your room with the hotel's 24-hour room service. Whether you're craving a hearty meal or a midnight snack, the attentive staff is always ready to serve you. Additionally, the daily housekeeping service ensures that your room is always clean and tidy, allowing you to relax and unwind without any worries. For those who need to stay connected, The Westin Surabaya offers complimentary Wi-Fi in all rooms and public areas. Whether you're catching up on work or staying in touch with loved ones, you can enjoy seamless internet access throughout your stay. The hotel also provides luggage storage and a concierge service, making it easy for you to explore the city without the burden of carrying your bags. Safety is a top priority at The Westin Surabaya, with safety deposit boxes available to store your valuables. The hotel also offers an express check-in/check-out service, allowing you to save time and start enjoying your stay right away. Additionally, the dry cleaning and laundry services ensure that your clothes are always fresh and ready for any occasion. Whether you're traveling for business or leisure, The Westin Surabaya's convenience facilities are sure to exceed your expectations. Book your stay now and experience the utmost comfort and convenience at this remarkable hotel in Surabaya, Indonesia.

Convenient Transport Facilities at The Westin Surabaya

At The Westin Surabaya, guests can enjoy a range of convenient transport facilities that make getting around the city a breeze. The hotel offers airport transfer services, ensuring a hassle-free journey to and from the airport. For those who prefer to drive, valet parking and self-parking options are available, with a spacious car park onsite. Best of all, the car park is free of charge, allowing guests to explore Surabaya without worrying about parking fees. Additionally, the hotel provides a reliable taxi service, making it easy for guests to navigate the city and visit popular attractions. With these transport facilities at The Westin Surabaya, guests can enjoy a seamless and comfortable stay in Surabaya.





Indulge in a Culinary Journey at The Westin Surabaya

At The Westin Surabaya, dining is an experience that satisfies all your senses. With a range of dining facilities available, you can indulge in a culinary journey like no other. Start your day off right with a delicious breakfast at the hotel's breakfast buffet. Offering a wide selection of both local and international dishes, you can savor the flavors of Surabaya while enjoying a panoramic view of the city. Whether you prefer a hearty continental breakfast or a traditional Indonesian breakfast, the breakfast buffet has something to suit every palate. For a taste of authentic Indonesian cuisine, head to the hotel's halal restaurant. Here, you can savor traditional dishes made with the freshest local ingredients. From aromatic curries to mouthwatering satay, every dish is prepared with care and attention to detail. With its warm and inviting ambiance, the halal restaurant is the perfect place to enjoy a memorable dining experience. If you prefer to dine in the comfort of your own room, The Westin Surabaya also offers 24-hour room service. From light snacks to full-course meals, the menu is extensive and caters to all tastes. Whether you're craving a late-night snack or a leisurely dinner, the attentive room service team will ensure that your dining experience is nothing short of exceptional. With its diverse dining options and impeccable service, The Westin Surabaya is a haven for food lovers. Whether you choose to dine at the breakfast buffet, indulge in authentic Indonesian cuisine at the halal restaurant, or enjoy a meal in the comfort of your own room, every dining experience at The Westin Surabaya is sure to be a culinary delight.

Luxurious and Spacious Rooms at The Westin Surabaya

Experience ultimate comfort and luxury at The Westin Surabaya with a variety of room options to suit your needs. From the elegant Executive Suite with Club lounge access to the spacious and well-appointed Suites with 1 King Bed, each room is designed to provide a relaxing and rejuvenating stay. Enjoy the convenience of the Westin Club and Club lounge access, offering exclusive privileges and personalized service. Choose from the stylish Guest rooms with 1 King Bed or 2 Double Beds, featuring modern amenities and a comfortable ambiance. The Westin Deluxe rooms offer a generous space of 38 square meters, while the Westin Grand Deluxe rooms provide an even more spacious retreat with 47 square meters. For a truly indulgent experience, the Westin Grand Suite offers a sprawling 96 square meters of luxury with a separate living area and Club lounge access. Booking your stay at The Westin Surabaya through Agoda ensures you get the best prices and a hassle-free experience. With Agoda's extensive network and competitive rates, you can enjoy great savings without compromising on quality. Take advantage of Agoda's user-friendly platform and secure your preferred room at The Westin Surabaya with just a few clicks. Experience unparalleled comfort and convenience at this luxurious hotel, all while enjoying the best deals when you book through Agoda.

Discover the Vibrant Neighborhood of Dukuh Pakis in Surabaya

Nestled in the heart of Surabaya, Indonesia, The Westin Surabaya offers an ideal location in the vibrant neighborhood of Dukuh Pakis. This upscale area is known for its bustling streets, modern shopping malls, and a wide range of dining options, making it a perfect destination for both business and leisure travelers. Dukuh Pakis is home to some of Surabaya's most popular attractions. Shopaholics will delight in the nearby Galaxy Mall, one of the largest shopping centers in Southeast Asia, offering a plethora of international brands and local boutiques. Food enthusiasts can explore the local culinary scene at the nearby Pakuwon Food Festival, where they can savor a variety of Indonesian delicacies. For those seeking a taste of nature, Dukuh Pakis is also close to the Surabaya North Quay, a scenic waterfront area perfect for leisurely walks or enjoying a breathtaking sunset. With its convenient location and abundant activities, Dukuh Pakis is the perfect neighborhood to experience the vibrant energy of Surabaya while enjoying the luxurious comfort of The Westin Surabaya.

Traveling from the Airport to The Westin Surabaya

Located in Dukuh Pakis, Surabaya, Indonesia, The Westin Surabaya is a luxurious hotel that offers a tranquil and rejuvenating retreat for travelers. Getting to this exquisite hotel from the nearest airports is a breeze, ensuring a seamless travel experience for guests. If you are arriving at Juanda International Airport, the closest airport to Surabaya, there are several convenient transportation options available. The most convenient and hassle-free way to reach The Westin Surabaya is by taking a taxi or ride-sharing service from the airport. The journey takes approximately 30 minutes, depending on the traffic, and offers stunning views of the city along the way. For those who prefer public transportation, there are also airport shuttle buses available at Juanda International Airport. These buses provide a cost-effective option and will drop you off at various locations in Surabaya, including near The Westin Surabaya. However, it's important to note that the bus schedules may vary, so it's advisable to check the timings in advance. Once you arrive at The Westin Surabaya, you will be greeted by its elegant and modern ambiance. The hotel boasts spacious and well-appointed rooms, offering a perfect blend of comfort and style. Guests can indulge in a range of amenities, including a rooftop pool, fitness center, and exquisite dining options. Whether you are visiting Surabaya for business or leisure, The Westin Surabaya promises a memorable stay filled with exceptional service and unparalleled luxury.

Discover the Vibrant Surroundings of The Westin Surabaya

Located in the heart of Surabaya, The Westin Surabaya offers easy access to a variety of nearby landmarks and attractions. Just a short distance away, guests can enjoy a day of fun and excitement at the Waterpark, an ideal destination for families and thrill-seekers alike. Indulge in a wide range of thrilling water slides, lazy rivers, and wave pools, ensuring a memorable experience for all. For those looking to satisfy their taste buds, the Food Junction is a must-visit destination. This bustling food court offers a diverse selection of local and international cuisines, providing a delightful culinary journey for every palate. Sample the flavors of Surabaya's vibrant street food scene or savor international delicacies in a lively and welcoming atmosphere. Additionally, guests seeking convenience will appreciate the proximity of several healthcare facilities, including Puskesmas Balongsari, Puskesmas Pembantu Sumberrejo, and Klinik PHC Benowo. These well-equipped clinics provide peace of mind for any medical needs that may arise during your stay. Shopaholics will be delighted to discover Weta Supermarket, where they can find a wide range of local products and daily essentials. For families with young children, Kidcity offers an entertaining and educational experience, featuring interactive exhibits and activities that will keep the little ones engaged for hours. Finally, for any medical emergencies or consultations, Royal Clinic and Klinik Pratama Sartika 59 are conveniently located nearby, ensuring that guests have access to quality healthcare services. With its strategic location and proximity to these landmarks and attractions, The Westin Surabaya offers a perfect starting point to explore the vibrant city of Surabaya and its surrounding areas.

Convenient Public Transport Stations near The Westin Surabaya

Located in the vibrant city of Surabaya, The Westin Surabaya offers easy access to several public transport stations, ensuring convenient travel for guests. Just a short distance away from the hotel, you will find the Tandes, Kandangan, and Benowo public transport stations. The Tandes public transport station is conveniently located within walking distance from the hotel. From here, guests can easily explore the city and visit popular attractions such as the Surabaya Zoo and the House of Sampoerna. The station is well-connected to other parts of Surabaya, making it a convenient option for both leisure and business travelers. Another nearby option is the Kandangan public transport station. Situated just a few minutes away from The Westin Surabaya, this station provides easy access to various parts of the city. Whether you want to explore the vibrant shopping districts, visit historical landmarks like the Heroes Monument, or experience the local culinary scene, the Kandangan station serves as a convenient starting point for your adventures. For those looking to explore further, the Benowo public transport station is also within close proximity to the hotel. From here, guests can easily access the Suramadu Bridge, connecting Surabaya to the island of Madura, where they can discover stunning beaches and immerse themselves in the local culture. With these conveniently located public transport stations near The Westin Surabaya, guests can easily navigate the city and make the most of their stay, whether it's for business or leisure.

A Culinary Haven: Indulge in Surabaya's Finest Dining

The Westin Surabaya is surrounded by a plethora of exceptional dining options. Just a short stroll away, you'll find Warung Leko HR Muhammad, a local favorite known for its mouthwatering Indonesian cuisine. For those craving authentic Chinese flavors, Madame Chang offers a delightful menu of traditional dishes. Kudos Cafe - Pakuwon Square is a charming spot to enjoy a cup of coffee or a light meal, while Zhang Palace Restaurant serves up exquisite Chinese delicacies. Seafood lovers will be delighted by the fresh catches at Artomoro Sea Food, while Monopole Coffee Lab is perfect for a quick caffeine fix. Central Churrasco (Matosinhos) is a must-visit for meat enthusiasts, offering a delectable selection of grilled meats. Meatshop & Gourmet is another fantastic option for carnivores, known for its high-quality cuts and gourmet offerings. Gojumong Korean BBQ Surabaya is the place to go for an authentic Korean barbecue experience, and Pecel Madiun Bu Pri is a local gem known for its flavorful Javanese cuisine. With such a diverse range of dining options just steps away from the hotel, guests at The Westin Surabaya are truly spoiled for choice.

Shop 'til You Drop

Located in the heart of Surabaya, The Westin Surabaya is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find the lively G Walk Night Market Surabaya, where you can immerse yourself in the vibrant atmosphere while browsing through a wide variety of local street food and unique souvenirs. For a more upscale shopping experience, head over to Pakuwon Trade Center - PTC, Pakuwon Mall, Supermal Pakuwon Indah, and Lenmarc Mall, all of which are conveniently located within walking distance from the hotel. These shopping destinations offer an extensive range of international and local brands, as well as entertainment options such as cinemas and arcades. Whether you're looking for trendy fashion pieces, electronics, or simply want to indulge in a shopping spree, The Westin Surabaya's surrounding shopping landmarks have got you covered.

Luxury at an Affordable Price: The Westin Surabaya

Experience the epitome of luxury at The Westin Surabaya without breaking the bank. With an average price of $161 per night, this exquisite hotel offers a remarkable value for the discerning traveler. Surpassing the average price of a hotel room in Surabaya, which stands at $28, The Westin Surabaya presents an unparalleled opportunity to indulge in opulence at an affordable price. At The Westin Surabaya, guests can expect nothing short of exceptional service, world-class amenities, and a truly unforgettable stay. Each room is meticulously designed with contemporary elegance, featuring plush furnishings, modern technology, and breathtaking city views. Whether you choose a Deluxe Room, Executive Suite, or the luxurious Presidential Suite, every accommodation option exudes comfort and sophistication. With its unbeatable combination of luxury and affordability, The Westin Surabaya is the perfect choice for travelers seeking a remarkable experience in the heart of Surabaya. Book your stay today and immerse yourself in the ultimate indulgence that this magnificent hotel has to offer.

Excellent Location, Superb Staff, and Great Food

The Westin Surabaya has received rave reviews from its guests, with many highlighting its excellent location, superb staff, and great food. Visitors have praised the hotel for its convenient location, making it easy to explore Surabaya's attractions. The staff at The Westin Surabaya have been described as helpful and friendly, always going above and beyond to ensure a pleasant stay for guests. The hotel's restaurant offers a delightful culinary experience, with guests raving about the quality and taste of the food. In addition to the location, staff, and food, guests have also commended the hotel's cleanliness, comfortable rooms, and well-maintained facilities. Overall, The Westin Surabaya provides a happy and memorable experience with its excellent service and amenities.

Exceptional Customer Ratings at The Westin Surabaya

The Westin Surabaya, located in the heart of Surabaya, Indonesia, has received exceptional customer ratings, making it a top choice for travelers seeking a luxurious and comfortable stay. With an impressive overall rating of 9.6, this hotel has consistently exceeded guests' expectations, ensuring a memorable experience for all who stay here. One of the standout aspects of The Westin Surabaya is its excellent value for money, scoring an impressive 9.3 in this category. Guests have praised the hotel for offering exceptional amenities and services at a reasonable price, making it an ideal choice for both leisure and business travelers. From spacious and elegantly designed rooms to top-notch facilities, every aspect of the hotel is designed to provide the utmost comfort and convenience. The Westin Surabaya also shines in terms of its facilities, with a remarkable rating of 9.6. The hotel boasts a range of amenities that cater to every guest's needs. Whether it's the state-of-the-art fitness center, the rejuvenating spa, or the stunning outdoor pool, guests have access to a wide array of facilities that guarantee a truly indulgent and relaxing stay. Moreover, the hotel's commitment to cleanliness is evident, with a remarkable rating of 9.8. Guests have consistently praised the hotel's immaculate rooms and public areas, ensuring a hygienic and comfortable environment throughout their stay. In addition to its outstanding facilities and cleanliness, The Westin Surabaya's prime location has also garnered high praise from guests, with a rating of 9.7. Situated in the heart of Surabaya, guests have easy access to major attractions, shopping centers, and dining options. Whether guests are looking to explore the city's vibrant culture or indulge in some retail therapy, The Westin Surabaya's strategic location ensures a convenient and memorable stay. Last but not least, the hotel's staff performance has received glowing reviews, with a remarkable rating of 9.8. Guests have consistently praised the hotel's friendly, attentive, and professional staff who go above and beyond to ensure a memorable stay. From seamless check-ins to personalized recommendations and exceptional service, the dedicated team at The Westin Surabaya strives to create a warm and welcoming atmosphere for every guest. With its exceptional customer ratings for value, facilities, cleanliness, location, and staff performance, The Westin Surabaya is undoubtedly a top choice for travelers seeking a luxurious and unforgettable stay in Surabaya, Indonesia. Book your stay at The Westin Surabaya and experience the epitome of comfort, convenience, and exceptional service.

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Amenities and facilities

Exceptional
Facilities

9.6

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Family
  • Children's books and toys
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Foot bath
  • Massage
  • Nightclub
  • On-site entertainment
  • Spa
  • Spa/sauna
  • Swimming pool [outdoor]
  • Tennis court
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Closet
  • Complimentary tea
  • Dressing room
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Private bathroom
  • Radio
  • Satellite/cable channels
  • Slippers

Location

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216
Exceptional
Location

9.7

Airports
  • Juanda International Airport (SUB)
    15.8 km
  • Abdul Rachman Saleh Airport (MLG)
    72.2 km
Public transportation
  • Tandes
    3.6 km
  • Kandangan
    4.7 km
Hospital or clinic
  • Gigi Sehat
    390 m
Shopping
  • Tunjungan Plaza
    7.7 km
Cash withdrawal
  • ATM
    170 m

What's nearby

Popular landmarks
  • Surabaya Town Square
    6.0 km
  • Masjid Nasional Al Akbar Surabaya
    6.8 km
  • Surabaya's Zoo
    6.8 km
  • Bungkul Park
    7.0 km
  • Tunjungan Plaza
    7.7 km
  • Monkasel (Submarine Monument)
    8.2 km
  • Tugu Pahlawan
    8.3 km
  • Sampoerna Museum
    9.1 km
  • Suramadu National Bridge
    9.7 km
  • Pakuwon Food Festival
    14.0 km
Nearby landmarks
  • Pakuwon Mall
    10 m
  • Supermal Pakuwon Indah
    110 m
  • Hypermart
    140 m
  • Miniapolis
    140 m
  • Supermal Surabaya Convention Center
    150 m
  • Red Boxx Club
    170 m
  • Pakuwon Trade Center - PTC
    170 m
  • Gigi Sehat
    390 m
  • Punch
    410 m
  • GoBounce
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until06:00
Getting around
  • Airport transfer fee490000 IDR
  • Distance from city center10 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)408000 IDR
The property
  • Number of bars/lounges1
  • Number of floors11
  • Number of restaurants1
  • Room voltage220
  • Year property opened2020

Property announcements

Our hotel provides all-high floored rooms. For your convenience, hotel deposits are highly required for every stay.

Reviews of The Westin Surabaya from real guests

Provided by verified guests of

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9.4
Exceptional
Cleanliness9.8
Location9.7
Service9.7
Facilities9.6
Value for money9.3
High score for Surabaya
Rating
9+ Exceptional (105)
8-9 Excellent (4)
7-8 Very Good (7)
6-7 Good (1)
<6 Below Expectation (1)
Guest Type
Room Type
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Show reviews that mention 

Showing 118 verified guest comments
12345
10.0
Exceptional
Feli from United States
Family with young children
Westin Deluxe, Guest room, 2 Double
Stayed 4 nights in January 2023

Best Hotel in town”

We stayed for 4 days, booked 3 rooms for families with young kids. First time got to the lobby we impressed with the view from the lobby, modern and luxurious decor. The security in every access, its very clean and also its smell so good in every area. Room is spacious and so comfortable and again its very clean. The breakfast is the best we ever had compare to other hotel in town, a lot variety, delicious, fresh and clean. All the staff very attentive, friendly and always smile and greet us very nice. Their service is above and beyond. Definitely will come back again and recommend this hotel to everyone.

Reviewed January 31, 2023

Dear Feli, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team

Responded February 01, 2023
The Westin Surabaya
10.0
Exceptional
ROGER from France
Couple
Westin Club, Club lounge access, Guest room, 1 King
Stayed 3 nights in May 2023

Always have a great time here 😎😌”

From the airport pick up by Rio , thru very person used Check in and great placed business room next to the perfect executive lounge where we enjoyed excellent breakfasts , F&B and a relaxed dinner nd cocktails - excellent service from whole team - didn’t want to leave as usual but did with usual great attention from security and car service team 🤗- we will be back to our home in Surabaya ☺️

Reviewed May 16, 2023

Dear Roger, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team

Responded May 17, 2023
The Westin Surabaya
10.0
Exceptional
Oscar from Indonesia
Solo traveler
Westin Deluxe, Guest room, 1 King
Stayed 1 night in February 2022

Very attentive staff”

From the moment you arrive at The Westin Surabaya, the staff was very attentive. Even after I arrived in the check in area, Bea - the staff in the check in table was very very helpful, she works in a fast pace and very attentive to my requests. The room I had was above my expectation, it’s a shame that I don’t have the chance to taste their breakfast, but other then that the experience was excellent

Reviewed February 21, 2022

Dear Oscar, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team

Responded August 16, 2022
The Westin Surabaya
10.0
Exceptional
Rika from Indonesia
Family with teens
Westin Deluxe, Guest room, 1 King
Stayed 1 night in December 2020

Superb!!!”

You won’t find any hotel that as perfect as westin. I love the cleanliness, the softness of the linens, the food, the hospitality... everything was perfect

Reviewed December 24, 2020

Dear Rika, Thank you for sharing your positive feedback and choosing The Westin Surabaya as your hotel during your travel. Your comments is a song to our ears and has been shared to the hotel team. We're looking forward to welcoming you back whenever your travels bring you back to Surabaya. Be well.

Responded January 27, 2021
The Westin Surabaya
10.0
Exceptional
LOONG from Indonesia
Solo traveler
Westin Deluxe, Guest room, 2 Double
Stayed 1 night in March 2023

Highly Recommeded”

I am thankful to front desk receiptionisy Miss Winda and Lobby Supervisor for their exceptional services rendered to me and my family. I am already planning my next stay with Westin again THANK YOU!

Reviewed March 12, 2023

Dear Loong, Thank you for sharing a fantastic review of your stay at The Westin Surabaya. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at The Westin Surabaya. Best Regards, The Westin Surabaya team

Responded March 13, 2023
The Westin Surabaya
12345
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