This property is in high demand!
7 travelers have booked today.
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Stay at Novotel Samator Surabaya Timur, a lively hotel with Food Exchange, Pinisi Lounge Bar, and Damsole Pool Bar. Enjoy InBalance Wellness & Spa, pools for kids and adults, and a kids playroom. Comfortable rooms with nearby attractions to explore. Novotel Samator Surabaya Timur in the lively Rungkut neighborhood provides easy access to shopping malls, restaurants, and local attractions. Enjoy a takeaway breakfast, relax by the pool with stunning views, and rejuvenate in the sauna. Well-equipped rooms with air conditioning, complimentary Wi-Fi, and luxurious toiletries. Choose from city, outdoor, or river view rooms. Visit the iconic Sanggar Agung Temple nearby. Perfect for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
Top Value
Front desk [24-hour]
Airport transfer
Front desk [24-hour]
Airport transfer
Car park
Free Wi-Fi in all rooms!
Kids club
Fitness center
Check-in/out [express]
Luggage storage
7 travelers have booked today.
Location rating score
Value for money | 9.2 |
Location rating | 8.7 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 7.7 km |
Does Novotel Samator Surabaya Timur offer airport transfer?
Novotel Samator Surabaya Timur offers airport transfer service upon request with an additional fee of 260000 IDR in local currency. To request, check the box on the booking form just before the payment page.
Does Novotel Samator Surabaya Timur offer spa services?
You can benefit from your stay at Novotel Samator Surabaya Timur much more by taking advantage of the property's accessible spa services that are offered for all its guests to make your evening far better.
What types of entertainment are available at Novotel Samator Surabaya Timur?
Novotel Samator Surabaya Timur offers games room while you stay at this property, offering travelers with entertainment value throughout your holiday here.
Does Novotel Samator Surabaya Timur have a fitness center?
Novotel Samator Surabaya Timur features free fitness center that is opportunely situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your vacation the way you want. For more details, please contact the property for more information.
Does Novotel Samator Surabaya Timur feature an option for contactless check-in and check-out?
At Novotel Samator Surabaya Timur, travelers can take part in contactless check-in and check-out option provided by this property for your comfort and safety.
At what time of the year is Novotel Samator Surabaya Timur most popular?
Novotel Samator Surabaya Timur's most popular month where verified guests have stayed the most is in June.
What was the average room rate for Novotel Samator Surabaya Timur been in the past month?
The average room rate for Novotel Samator Surabaya Timur in the past month is 885664.45 IDR, compared to city's average of 314303.84 IDR.
What is the verified guest review consensus about Novotel Samator Surabaya Timur's pet services?
100.0% of our past visitor reviews have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Novotel Samator Surabaya Timur down in the review section.
What do local travelers think about Novotel Samator Surabaya Timur?
Verified local travelers that have stayed at this property have given Novotel Samator Surabaya Timur an average rating of 9.3. You can look up on more in depth customer reviews, and feedback for this property down in the review section.
What is the closest train, metro, or bus station to Novotel Samator Surabaya Timur?
The closest train, metro, or bus station is Ngagel, 3757.61 m away from Novotel Samator Surabaya Timur.
What is the closest airport to Novotel Samator Surabaya Timur?
The closest airport to Novotel Samator Surabaya Timur is Juanda International Airport, 8.0 km away.
Experience Modern Comfort at Novotel Samator Surabaya Timur
Welcome to Novotel Samator Surabaya Timur, a luxurious 4-star hotel located in the vibrant city of Surabaya, Indonesia. With its modern facilities, impeccable service, and convenient location, this hotel is the perfect choice for both business and leisure travelers.
Step into our stylish lobby and be greeted by our friendly and attentive staff, ready to assist you throughout your stay. Our hotel boasts a total of 261 well-appointed rooms, each designed with contemporary decor and equipped with modern amenities to ensure your utmost comfort and convenience.
Check-in time begins at 02:00 PM, allowing you plenty of time to settle in and unwind after your journey. Our check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely morning before your departure. Whether you're here for a short getaway or an extended stay, our flexible check-in and check-out times cater to your needs.
At Novotel Samator Surabaya Timur, we understand the importance of family. That's why we offer a child policy that allows children between the ages of 2 to 12 to stay free of charge. We provide a range of family-friendly amenities and services to ensure a comfortable and enjoyable stay for both parents and children.
Indulge in our hotel's world-class facilities, including a swimming pool, fitness center, and spa. Take a dip in the pool to cool off from the tropical heat or work up a sweat at our fitness center. For those seeking relaxation, our spa offers a variety of rejuvenating treatments to pamper and revitalize your body and mind.
Conveniently located in Surabaya, Novotel Samator Surabaya Timur is just a short distance away from popular attractions, shopping malls, and business districts. Explore the city's rich cultural heritage, indulge in delicious local cuisine, or shop till you drop at the nearby malls.
Experience modern comfort and exceptional service at Novotel Samator Surabaya Timur. Book your stay with us today and make your visit to Surabaya truly memorable.
Unwind and Indulge in a World of Entertainment at Novotel Samator Surabaya Timur
At Novotel Samator Surabaya Timur, your entertainment needs are met with a wide range of facilities designed to help you relax, rejuvenate, and have fun. Whether you're looking to unwind with a refreshing drink, pamper yourself with a soothing massage, or engage in exciting games, this hotel has it all.
Step into the stylish bar and treat yourself to a selection of handcrafted cocktails and premium spirits. The cozy ambiance and friendly staff create the perfect setting for a night of relaxation and socializing. For those seeking ultimate relaxation, the spa and sauna facilities offer a tranquil escape from the bustling city. Indulge in a variety of rejuvenating treatments and let the skilled therapists melt away your stress and tension.
If you're in the mood for some friendly competition, head to the games room where you can challenge your friends or family to a round of billiards or table tennis. The library provides a serene space for book lovers to immerse themselves in a good read, while the solarium offers a sun-drenched retreat for sunbathing enthusiasts.
No matter what your entertainment preferences may be, Novotel Samator Surabaya Timur ensures that your stay is filled with leisure and enjoyment. Immerse yourself in a world of relaxation and fun as you explore the diverse entertainment facilities offered by this remarkable hotel.
Stay Active at Novotel Samator Surabaya Timur's Sports Facilities
Novotel Samator Surabaya Timur offers a range of exceptional sports facilities that are perfect for those looking to stay active during their stay. Whether you're a fitness enthusiast or simply enjoy outdoor activities, this hotel has something for everyone.
Start your day with an invigorating workout at the well-equipped fitness center. With state-of-the-art equipment and a spacious layout, you'll have everything you need to maintain your fitness routine. The fitness center is available to all guests free of charge, making it easy to stay on top of your fitness goals.
Cool off and take a dip in the outdoor pool, surrounded by lush greenery and comfortable lounge chairs. Whether you prefer to swim laps or simply relax by the poolside, this tranquil oasis is the perfect spot to unwind and soak up the sun.
For those who enjoy a round of golf, Novotel Samator Surabaya Timur offers a mini golf course on-site. Challenge your friends or family to a friendly game while enjoying the beautiful surroundings. It's a great way to spend quality time together and practice your swing.
With its impressive range of sports facilities, Novotel Samator Surabaya Timur ensures that guests can stay active and have fun throughout their stay. Whether you prefer to hit the gym, take a refreshing swim, or play a round of mini golf, this hotel has it all.
Convenient Facilities at Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur offers a range of convenient facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, you can enjoy delicious meals and snacks in the comfort of your own room at any time of the day. The hotel also provides laundry service and dry cleaning, making it convenient for guests to keep their clothes fresh and clean throughout their stay.
For added convenience, Novotel Samator Surabaya Timur offers a range of services such as express check-in/check-out, luggage storage, and daily housekeeping. The concierge is available to assist guests with any inquiries or requests they may have, ensuring a seamless stay. Safety deposit boxes are provided in each room, allowing guests to securely store their valuables.
Guests can stay connected with complimentary Wi-Fi available in all rooms and public areas. For smokers, there is a designated smoking area to enjoy a cigarette without inconveniencing others. Additionally, the hotel features a convenience store, perfect for picking up any last-minute essentials. With these convenient facilities, Novotel Samator Surabaya Timur aims to provide a comfortable and hassle-free experience for all its guests.
Convenient Transport Facilities at Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. The hotel provides airport transfer services, making it easy for travelers to reach the hotel upon arrival. With a friendly and efficient staff ready to assist, guests can relax and enjoy a comfortable journey from the airport to the hotel.
For those looking to explore the vibrant city of Surabaya, Novotel Samator Surabaya Timur offers tour services. Guests can conveniently arrange city tours or excursions to popular attractions, allowing them to make the most of their time in Surabaya. Whether it's visiting historical landmarks, shopping at local markets, or experiencing the local culture, the hotel's tour services cater to every traveler's preferences.
Additionally, Novotel Samator Surabaya Timur provides a car park free of charge for guests who prefer to drive. The secure and spacious car park ensures that guests have a worry-free experience during their stay. Whether guests are traveling by car or renting one, the hotel's complimentary car park adds convenience and peace of mind to their visit.
Cozy and Comfortable Rooms with Fireplace at Novotel Samator Surabaya Timur
Experience warmth and luxury at Novotel Samator Surabaya Timur with our cozy and comfortable rooms featuring a fireplace. Our hotel understands the importance of creating a soothing and inviting atmosphere for our guests, and our rooms with fireplaces are designed to provide just that.
Imagine coming back to your room after a long day of exploring Surabaya and being greeted by the crackling sound of a fireplace. Our rooms are tastefully decorated and furnished to ensure your utmost comfort. Sink into plush bedding and enjoy the soft glow and comforting warmth of the fireplace as you unwind and relax.
Whether you are visiting Surabaya for business or leisure, our rooms with fireplaces offer a unique and memorable experience. Curl up with a good book or enjoy a romantic evening with your loved one by the fireplace. At Novotel Samator Surabaya Timur, we strive to provide our guests with exceptional amenities and a cozy ambiance to make your stay truly unforgettable.
Delicious Dining Options at Novotel Samator Surabaya Timur
At Novotel Samator Surabaya Timur, guests can indulge in a delightful culinary journey with a range of dining options to suit every taste and preference. The hotel offers 24-hour room service, ensuring that guests can enjoy a delicious meal at any time of the day or night, right in the comfort of their own room.
For those looking for a more social dining experience, the hotel's onsite restaurant is the perfect choice. With a diverse menu featuring both local and international cuisines, guests can savor a wide array of flavors and culinary delights. The restaurant's warm and inviting ambiance creates the ideal setting for a memorable dining experience.
Start your day off right with a sumptuous breakfast at the hotel's breakfast buffet. Offering a variety of options, including a continental breakfast, guests can fuel up for a day of exploring Surabaya. The hotel also boasts a halal restaurant, catering to the dietary needs of Muslim guests, ensuring that everyone can enjoy a delicious meal without any worries. With daily housekeeping services, guests can rest assured that their dining experience will be complemented by a clean and comfortable environment. Whether you prefer dining in the privacy of your room or enjoying a meal in the restaurant, Novotel Samator Surabaya Timur has you covered with its exceptional dining facilities.
Luxurious and Spacious Rooms at Novotel Samator Surabaya Timur
Experience comfort and elegance at Novotel Samator Surabaya Timur with its wide range of room offerings. From the Deluxe Double Bed room featuring a cozy double bed to the Deluxe Twin Bed room perfect for friends or colleagues traveling together, there is a room type to suit every traveler's needs. For those seeking a touch of luxury, the Executive Suite with 1 King-Size Bed offers a spacious retreat with a king-size bed. Alternatively, the Executive Suite with 1 king-size bed and 2 single beds is ideal for families or larger groups, providing ample space and flexibility.
When booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. Additionally, Agoda's user-friendly platform allows for easy navigation and seamless booking, making your travel planning a breeze. So whether you're visiting Surabaya for business or leisure, make Novotel Samator Surabaya Timur your top choice and enjoy a comfortable stay at unbeatable prices.
Explore the Vibrant Neighborhood of Rungkut in Surabaya
Nestled in the bustling city of Surabaya, Indonesia, the Novotel Samator Surabaya Timur is perfectly situated in the vibrant neighborhood of Rungkut. Known for its lively atmosphere and convenient location, Rungkut offers a myriad of attractions and amenities for travelers to enjoy.
One of the highlights of Rungkut is its proximity to the city's business district, making it an ideal choice for business travelers. The hotel is surrounded by numerous corporate offices, making it convenient for meetings and conferences. Additionally, Rungkut is home to several shopping malls, such as Galaxy Mall and Royal Plaza, where guests can indulge in retail therapy and sample local cuisine at the various restaurants and cafes.
For those seeking a taste of local culture, Rungkut is also close to some of Surabaya's most iconic landmarks. Just a short drive away, guests can explore the historic House of Sampoerna, a museum that showcases the city's rich tobacco heritage. The Suramadu National Bridge, which connects Surabaya to the island of Madura, is also within reach, offering stunning views of the city skyline.
With its lively atmosphere, convenient location, and proximity to key attractions, Rungkut is a neighborhood that has something for everyone. Whether you're visiting for business or leisure, Novotel Samator Surabaya Timur provides the perfect base to explore all that this vibrant area has to offer.
Convenient Transportation Options from Surabaya Airports to Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur is a luxurious hotel located in Rungkut, Surabaya, Indonesia. When it comes to reaching this exquisite property from the nearest airports, travelers have multiple convenient transportation options to choose from.
If you are arriving at Juanda International Airport, the closest airport to Surabaya, you can easily reach Novotel Samator Surabaya Timur by taking a taxi or booking a private car transfer. Taxis are readily available outside the airport terminal, and the journey to the hotel takes approximately 30 minutes, depending on the traffic. Alternatively, you can pre-book a private car transfer through the hotel or various online platforms for a hassle-free and comfortable ride to the hotel.
Another option for transportation is the smaller Abdul Rachman Saleh Airport, located in Malang, which is approximately a 2-hour drive from Novotel Samator Surabaya Timur. From this airport, you can also opt for a taxi or private car transfer to reach the hotel. It is recommended to pre-arrange your transportation to ensure a smooth and efficient journey.
No matter which airport you arrive at, Novotel Samator Surabaya Timur offers a convenient location and easy accessibility from both Juanda International Airport and Abdul Rachman Saleh Airport. With various transportation options available, guests can look forward to a seamless travel experience to this exceptional hotel in Surabaya, Indonesia.
Explore Surabaya's Vibrant Landmarks and Attractions near Novotel Samator Surabaya Timur
Located in the bustling city of Surabaya, Novotel Samator Surabaya Timur offers easy access to several prominent landmarks and exciting attractions. Just a short distance away, you will find the magnificent Masjid Nasional Al Akbar Surabaya, also known as the Great Mosque of Surabaya. This iconic landmark showcases stunning architecture and provides a serene atmosphere for visitors to explore and appreciate.
For those seeking a thrilling adventure, Suroboyo Carnival Park is a must-visit destination nearby. This amusement park offers a wide range of exciting rides and attractions for visitors of all ages. From thrilling roller coasters to fun-filled water slides, there is something for everyone to enjoy at Suroboyo Carnival Park.
Additionally, Novotel Samator Surabaya Timur is conveniently situated close to various healthcare facilities, including Puskesmas Pembantu Kebraon, Klinik Utama El Shafi, and Apotek K24 Pandugo. Guests can rest assured knowing that medical assistance is easily accessible during their stay.
Whether you are looking to explore cultural landmarks, enjoy thrilling adventures, or ensure easy access to healthcare facilities, Novotel Samator Surabaya Timur's location offers a perfect base for your stay in Surabaya.
Convenient Public Transport Stations Near Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur is strategically located near several public transport stations, making it easy for guests to explore the vibrant city of Surabaya. The hotel is within close proximity to Jemursari, Margorejo, Kertomenanggal, and Wonokromo Railway Station, providing convenient transportation options for both business and leisure travelers.
Jemursari Station is just a short walk away from the hotel, offering easy access to the city center and other popular attractions. Margorejo Station is also nearby, allowing guests to explore the local area and discover hidden gems. Kertomenanggal Station is another convenient option, providing quick connections to various parts of Surabaya.
For those looking to venture further, Wonokromo Railway Station is within reach. This major transportation hub offers connections to other cities in Indonesia, making it ideal for guests who wish to explore the wider region.
With these public transport stations in close proximity, guests at Novotel Samator Surabaya Timur can conveniently navigate the city and beyond, ensuring a hassle-free and enjoyable stay.
A Culinary Adventure Awaits
Novotel Samator Surabaya Timur is surrounded by a diverse selection of restaurants that will tantalize your taste buds. Indulge in the mouthwatering flavors of Mr Sumo, where you can savor the best of Japanese cuisine. For a taste of local delicacies, head to Bebek Goreng Palupi Rungkut and Bebek Goreng Harissa, where you can enjoy their famous crispy fried duck. Mie Mapan is a popular spot for noodle lovers, serving up delicious bowls of steaming hot noodles. Richeese Factory - Rungkut Madya is the perfect place to satisfy your cheesy cravings, offering a variety of dishes topped with their signature cheese sauce. If you're in the mood for some spicy delights, Ayam Geprek Mr Suprek UPN and Waroeng Spesial Sambal 'SS' Rungkut are sure to impress with their fiery flavors. For a taste of Indonesian cuisine, Agis Restaurant and Merr Kayu Manis Restaurant offer a wide range of traditional dishes that will transport you to the heart of Surabaya's culinary heritage. And if you're in the mood for some dim sum and suki, DIMSUM & SUKI XL 'Xtra Lezat' is the place to be. With such a diverse array of dining options right at your doorstep, your culinary adventure begins at Novotel Samator Surabaya Timur.
Shop 'til you drop at Surabaya's vibrant shopping landmarks
Novotel Samator Surabaya Timur is conveniently situated near a plethora of shopping landmarks that cater to all your retail needs. Just a stone's throw away, you'll find the City of Tomorrow Mall, a sprawling shopping complex that offers a wide range of international and local brands. For those looking to add a touch of greenery to their shopping experience, the Wonorejo Nursery is the perfect place to explore, with its beautiful plants and flowers. If you're in search of traditional Indonesian batik, head over to Rumah Batik Jawa Timur, where you can find exquisite handcrafted pieces. For a taste of local culture and a vibrant shopping atmosphere, the Surabaya Carnival Night Market is a must-visit. Other notable shopping destinations nearby include CITO Shopping Mall, Maspion Square, Darmo Trade Center, Royal Plaza Surabaya, City of Tomorrow (CITO), and Marina Plaza. With such a wide array of shopping options, you'll be spoiled for choice during your stay at Novotel Samator Surabaya Timur.
Affordable Luxury at Novotel Samator Surabaya Timur
Experience the perfect blend of comfort, convenience, and affordability at Novotel Samator Surabaya Timur. With an average room price of just $41, this stunning hotel offers exceptional value for money, making it an ideal choice for both business and leisure travelers.
Compared to the average price of a hotel room in Surabaya, which stands at $28, Novotel Samator Surabaya Timur provides a remarkable opportunity to indulge in luxury without breaking the bank. The hotel boasts a range of well-appointed rooms and suites, each elegantly designed to create a relaxing and inviting atmosphere. From plush bedding to modern amenities, every detail has been carefully curated to ensure a memorable stay.
Whether you're visiting Surabaya for a weekend getaway or an extended stay, Novotel Samator Surabaya Timur offers exceptional value for money. With its competitive pricing and top-notch facilities, including a fitness center, swimming pool, and on-site dining options, this hotel truly stands out as a budget-friendly yet luxurious choice in Surabaya. Book your stay today and experience the perfect balance of comfort, convenience, and affordability at Novotel Samator Surabaya Timur.
Excellent Service and Clean Rooms at Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur has received rave reviews from its satisfied customers. With its excellent service and clean rooms, it is no wonder that this hotel is considered one of the best in Surabaya Timur. Guests have praised the hotel for its generous room sizes and great design. The rooms are spacious, clean, and well-maintained, providing a comfortable and relaxing stay for guests. In addition, the hotel offers a delicious and extensive breakfast, with a wide variety of options to choose from. The fast check-in and checkout process ensures a hassle-free experience for guests. Overall, Novotel Samator Surabaya Timur is highly recommended for its excellent service, clean rooms, and generous breakfast spread, making it the best Novotel in Indonesia.
Exceptional Ratings and Outstanding Value at Novotel Samator Surabaya Timur
Novotel Samator Surabaya Timur has consistently received exceptional ratings from satisfied guests, making it a top choice for travelers visiting Surabaya, Indonesia. With an impressive overall rating of 9.0, it's clear that guests have had an outstanding experience at this hotel.
One of the standout features of Novotel Samator Surabaya Timur is its exceptional value for money, with guests giving it a remarkable rating of 9.2 for value. This means that guests not only enjoyed their stay but also felt that they received excellent service and amenities for the price paid. Whether you're traveling for business or leisure, this hotel offers great value without compromising on quality.
In addition to its exceptional value, Novotel Samator Surabaya Timur also boasts impressive facilities, earning a rating of 9.1. From its modern and well-equipped fitness center to its luxurious swimming pool, guests have access to a wide range of amenities that enhance their stay. Whether you want to unwind after a long day of exploring Surabaya or stay active during your trip, the hotel's facilities cater to all your needs.
Furthermore, cleanliness is a top priority at Novotel Samator Surabaya Timur, with a rating of 9.3. Guests consistently praise the hotel's immaculate rooms and public areas, ensuring a comfortable and hygienic stay. The attention to detail and commitment to cleanliness by the hotel's staff is evident, creating a welcoming and pleasant environment for all guests.
While location plays a role in guests' overall experience, Novotel Samator Surabaya Timur has still managed to achieve a commendable rating of 8.6. Situated in a convenient area of Surabaya, the hotel offers easy access to popular attractions, shopping centers, and dining options. Whether you're in town for business or leisure, you'll find everything you need within reach.
Lastly, the staff performance at Novotel Samator Surabaya Timur is highly praised, with a rating of 9.1. The dedicated and friendly staff go above and beyond to ensure that guests have a memorable and enjoyable stay. From the moment you check-in to the time of your departure, you can expect exceptional service and personalized attention.
Overall, Novotel Samator Surabaya Timur stands out with its exceptional ratings, outstanding value, impressive facilities, impeccable cleanliness, convenient location, and exceptional staff performance. It's no wonder that this hotel is a top choice for travelers seeking a memorable stay in Surabaya, Indonesia.
Exceptional9.2
Facilities
Excellent8.7
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.
Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.
Provided by verified guests of
Excellent
Show reviews that mention
Airport transfer
Free Wi-Fi in all rooms!
Sauna
Daily housekeeping
Recomendado hotel para viaje de negocios.”
The hotel is good and provides good value for money. They also serve a nice breakfast. I was pleasantly surprised to find my favorite instant noodles (Indomie) being served during breakfast. I really enjoyed it!
Dear Karyl, Thank you for having selected Novotel Samator Surabaya Timur as your preferred visit in our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us. Best Regards, David C. Kalalo General Manager
NOVOTEL SAMATOR”
since the beginning of staying at Novotel Samator I have fallen in love. I place cleanliness, facilities and staff friendliness as my priority in determining the choice of stay. At Novotel samator I found everything. Room, pool, gym all nice and comfortable. The breakfast menu... wow is very varied starting from Indonesian cuisine, local wisdom dishes from several regions, modern western, Chinese menus are very impressive. from appetizer, pastry to dessert .. all delicious. Meanwhile, the room service menu is quite extensive and very varied. The taste is delicious .. My family and I can't move anywhere else except Novotel Samator .. thank you so much..
Dear Evi, We very much appreciate your comments regarding your stay at the Novotel Samator Surabaya Timur. It is always a pleasure to receive positive feedback. Especially about our service, facilities, and also about our food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David C. Kalalo General Manager
Fell on the stairs towards pool due to loose rubber”
During my stay at Novotel room 606 was clean and tidy. The receptionist lady who served us at the counter was kind and courteous. However on our checked out date during breakfast i noticed, one plate being dirty so i put it aside near the fruit section, there was a good lady who informed us that breakfast will be closed in 30 mins and informed us to grab the foods first before the trays being taken. We were late for our breakfast as we came after 9am. Upon coming, there was this one particular cake "Kue dadar gulung" which i wanted to take one but i thought i will take it later after taking the savoury. When i returned, the section of "kue dadar gulung" is no longer there despite others sweets were still there. I have proven photos to show this. Furthermore, i fell on the stairs L.5 near the pool due to "loose rubbery" as a result i was limping. There was one guy (working guy wore dark blue shirt) who were helpful and quickly asked if we were okay. I wanted to claim for compensation on this incident but the guy who helped us near the swimming pool was attentive enough that it discourage me from causing further drama. He then informed us that the loose rubbery will be fixed.
Dear Mr Shendy, Warmest Greetings From Novotel Samator Surabaya Timur Thank you for sharing your experience during your stay at Novotel Samator Surabaya Timur. We are glad to hear that you found your room clean and tidy, and that the receptionist provided kind and courteous service. However, we sincerely apologize for the inconvenience you faced during breakfast and the incident near the pool area. Your feedback regarding the cleanliness and availability of food items has been duly noted, and we will address this with the team to ensure better service delivery. Safety is our top priority, and we will immediately look into the matter of the loose rubber near the stairs to prevent any future incidents. We appreciate your understanding and patience. Best Regards, David Kalalo General Manager
Best value hotel in East Surabaya ”
Book this hotel at last minute, price was of excellent value (appx 600 thousand Rp incl breakfast). Room was very spacious and relatively updated (new shower, ac controlled buttons, etc). Pillows were also very comfortable. Breakfast was excellent. Buffet was large with multiple choices even though there weren't many guests at the hotel at this time. Room can be made a bit cleaner and tidier though esp the bathroom (old stains were visible at the basin for instance). But overall the Novotel is a very good value hotel and I wouldnt mind coming back on my next visit in Surabaya.
Dear Alexander, Thank you for choosing Novotel Samator Surabaya Timur and sharing your experience. We are delighted to hear that you found our hotel to be of excellent value with spacious rooms, comfortable pillows, and a delicious breakfast buffet. Your feedback regarding the cleanliness and tidiness of the room, especially the bathroom, is duly noted, and we will make sure to address this matter accordingly. We appreciate your kind words and look forward to welcoming you back on your next visit to Surabaya. Warm regards, David C. Kalalo General Manager
a 2 nights getaway in Surabaya”
hotel is very nice with affordable room rates and room is clean and comfy. staff are very pleasantly courteous. checked in quickly without hassles. did not include breakfast with my room charge as had other plans but will try next time when I visit Surabaya again. overall 8/10 ... welldone!
Dear Kevin, Thank you for sharing your experience during your recent stay at Novotel Samator Surabaya Timur. We are delighted to hear that you found our hotel nice, with clean and comfortable rooms, and our staff pleasantly courteous. We appreciate your kind words regarding our service. We look forward to the opportunity of serving you breakfast on your next visit. Best Regards, David Kalalo General Manager