Mövenpick Resort & Spa Bintan Lagoon

Dear Guests, Thank you so much for sharing such a wonderful review of your stay with us. I am absolutely thrilled to hear that your birthday celebration was so memorable and that you had an amazing, well-rested experience during our soft opening phase. Providing genuine hospitality and exceptional attention to detail is what we strive for every day, so it brings me immense pride to know that our reception, housekeeping, dining, and Kids Club teams all took such great care of you. I will be sure to pass along your special shout-out to Daryl and Cynthia; they will be delighted to know that their patience, warmth, and smiles made your celebration so special. It is also fantastic to hear that our breakfast and dinner spreads hit the mark and provided a delicious variety for you. We love creating meaningful surprises for our guests, and I am so glad our birthday touch added to your experience. Thank you for your loyalty and for taking the time to share your experience. We are already lo

Dear Guests, Thank you so much for sharing such a wonderful review of your recent stay with us. I am absolutely thrilled to hear that your birthday celebration was memorable and that you had an amazing, well-rested experience during our soft opening phase. Providing genuine hospitality and exceptional attention to detail is what we strive for every day, so it brings me immense pride to know that our reception, housekeeping, dining, and Kids Club teams all took such great care of you. I will be sure to pass along your special shout-out to Daryl and Cynthia; they will be delighted to know that their patience, warmth, and smiles made your celebration so special. It is also fantastic to hear that our breakfast and dinner spreads hit the mark and provided a delicious variety for you. We love creating meaningful surprises for our guests, and I am so glad the birthday touch added to your experience. Thank you for your high recommendation and your loyalty. We cannot wait to welcome you bac

Dear Guests, Thank you very much for your wonderful feedback and for returning to discover the newly reopened Mövenpick Resort & Spa Bintan Lagoon. We are truly delighted to hear that you enjoyed the renovations and appreciated the upgraded resort facilities. At the same time, we sincerely thank you for sharing your constructive comments regarding the food experience. Your feedback has been shared with our culinary team for review as we continuously work to further refine and elevate our dining offerings. Most importantly, it is incredibly rewarding to know that the warmth, care, and professionalism of our team left such a strong impression on you. Your kind recognition of our restaurant manager and lobby manager truly means a great deal to us, and I will personally ensure your compliments are shared with them and the wider team. To hear that this was among the best service experiences you have ever received is the greatest compliment we could hope for. Thank you once again for yo

Dear Guests, Thank you for your wonderful feedback. We’re delighted to hear that you and your family enjoyed such a memorable weekend getaway with us. It is especially rewarding to know that the ferry pick-up service was convenient, that the cot provided added comfort for your child, and that our small babymoon surprise helped make your stay even more special. We’re also pleased that you enjoyed the breakfast selection and the warm, helpful service from our team throughout your visit. Thank you as well for your valuable suggestion regarding additional shading around the outdoor kids club and children’s pool area. We truly appreciate constructive feedback such as yours as we continue to enhance the family experience. We hope to have the pleasure of welcoming your growing family back again soon. Warm regards, Richard Margo General Manager

Dear Guests, Thank you for your wonderful feedback. We’re delighted to hear that your extended family enjoyed such an excellent weekend getaway with us. It is especially rewarding to know that the children had so much fun at the kids club, spent hours enjoying the pool, and loved our Chocolate Hour. We are also pleased that the beach walk with the kids club became the highlight of your trip. Creating memorable family moments is exactly what we strive for. Most of all, we truly appreciate your kind words regarding the warm and friendly service from our team. Your recognition means a great deal to all of us. We hope to have the pleasure of welcoming you and your family back again soon. Warm regards, Richard Margo General Manager