Exterior view, Grand Cityhall Hotel Medan in Medan
Grand Cityhall Hotel Medan
Restaurant, Grand Cityhall Hotel Medan in Medan
Lobby, Grand Cityhall Hotel Medan in Medan
View, Grand Cityhall Hotel Medan in Medan
Grand Cityhall Hotel Medan
Grand Cityhall Hotel Medan

Removed from saved list

2023

Grand Cityhall Hotel Medan

Jalan Balaikota No.1, Medan City Center, Medan, Indonesia, 20112 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Medan City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Maimun Palace. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Medan

Top Value

Check-in [24-hour]

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Spa

Front desk [24-hour]

BBQ facilities

This property is in high demand!

19 travelers have booked today.

9.0Exceptional

2,330 reviews

2,330 reviews

See map

9.4Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
City Hall
40 m
Merdeka Square
130 m
London Sumatera
130 m
Museum Gedung Arca (Museum Negeri Provinsi Sumatra Utara)
370 m
Grand Palladium Mall
390 m
Popular landmarks
Tjong A Fie's Mansion
650 m
Shri Mariamman Temple
990 m
Gunung Timur Temple
1.6 km
Rahmat International Wildlife Museum & Gallery
1.6 km
Medan Grand Mosque
2.0 km
Closest landmarks
Bank Indonesia
80 m
Main Post Office
180 m
Mayor's Office
240 m
Rumah Sakit Murni Teguh
490 m
Pajak Ikan
500 m
Value for money9.0
Location rating9.4
Nearest airportKualanamu International Airport (KNO)
Distance to airport22.4 km

Rooms available at Grand Cityhall Hotel Medan

Deluxe Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Premier Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2-Bedroom Apartment for 3 Adults
...
  • Room size: 81 m²/872 ft²
  • City view
  • 1 king bed and 1 single bed
Enter dates to see prices
Cityhall Suite Room
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite - Smoking
...
  • Room size: 40 m²/431 ft²
  • Smoking allowed
  • 1 king bed
Enter dates to see prices
Cityhall Spa Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1-Bedroom Apartment with King Bed
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
Enter dates to see prices
One-Bedroom Apartment
...
  • Room size: 72 m²/775 ft²
  • Smoking allowed
  • 1 queen bed
Enter dates to see prices
Deluxe Corner Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two Bedroom Apartment
...
  • Room size: 81 m²/872 ft²
  • Smoking allowed
  • 1 single bed and 1 queen be...
Enter dates to see prices

Top things to do in Medan

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Grand Cityhall Hotel Medan offer spa services?

You can enjoy your stay at Grand Cityhall Hotel Medan a lot more by enjoying the property's accessible spa services that are offered for all its guests to make your evening even better.

Does Grand Cityhall Hotel Medan have a fitness center?

Grand Cityhall Hotel Medan offers free fitness center that is fittingly situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.

Does Grand Cityhall Hotel Medan offer laundry services?

Yes! Grand Cityhall Hotel Medan offers laundry service at your grasp for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

At what time of the year is Grand Cityhall Hotel Medan most popular?

Grand Cityhall Hotel Medan's most popular month where verified guests travelers have stayed the most is in April.

What payment cards are accepted at Grand Cityhall Hotel Medan?

Grand Cityhall Hotel Medan accepts up to 4, with payment card options consisting of MasterCard, Visa, Cash, and American Express.

What is the typical rating that verified Couples' have given to Grand Cityhall Hotel Medan?

Verified couple travelers that have stayed at this property have given Grand Cityhall Hotel Medan an average rating of 9.1. You can look up on more specific customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

What popular shopping places are near to Grand Cityhall Hotel Medan?

Shopping options in Grand Cityhall Hotel Medan’s Medan City Center neighborhood features Medan Mall, Pasar Beruang, and Grand Palladium Mall.

What recognized natural sightseeing spots are near Grand Cityhall Hotel Medan?

Grand Cityhall Hotel Medan is situated within Medan City Center, which makes it conveniently close to natural points of interest including Asam Kumbang Crocodile Farm.

More about Grand Cityhall Hotel Medan

More about Grand Cityhall Hotel Medan

Experience Luxury and Comfort at Grand Cityhall Hotel Medan

Welcome to Grand Cityhall Hotel Medan, a prestigious 5-star hotel located in the vibrant city of Medan, Indonesia. With its prime location and impeccable service, this hotel offers a truly unforgettable experience for both business and leisure travelers. Step into the elegant lobby of Grand Cityhall Hotel Medan and be greeted by the warm and friendly staff. Check-in is available from 02:00 PM, allowing you to settle into your luxurious room and start exploring the city at your own pace. The hotel boasts a total of 209 rooms, each exquisitely designed to provide comfort and relaxation. Whether you choose a standard room or a suite, you can expect modern amenities, plush furnishings, and stunning views of the city. At Grand Cityhall Hotel Medan, every detail has been carefully considered to ensure a memorable stay. The hotel's check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely breakfast or pack up before your departure. Families with young children will appreciate the hotel's child policy, which allows children between the ages of 3 to 5 to stay free of charge. This thoughtful policy makes it easier for families to enjoy a luxurious getaway without worrying about additional expenses. Indulge in the hotel's range of facilities and services, including a fitness center, spa, and swimming pool. After a day of exploring Medan's attractions, unwind with a rejuvenating massage or take a refreshing dip in the pool. For dining options, Grand Cityhall Hotel Medan offers a variety of restaurants and bars, serving a delectable array of local and international cuisines. With its prime location in the heart of Medan, Grand Cityhall Hotel Medan is the perfect base for exploring the city's cultural landmarks, shopping districts, and culinary delights. Whether you are visiting for business or leisure, this 5-star hotel promises an exceptional experience that combines luxury, comfort, and impeccable service. Book your stay at Grand Cityhall Hotel Medan and discover the true meaning of indulgence.

Indulge in Entertainment at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, you can expect a wide range of entertainment facilities to enhance your stay. Whether you're looking for some retail therapy, relaxation, or pampering, this hotel has it all. For those who love to shop, the hotel boasts a variety of shops, including a gift and souvenir shop, where you can find unique treasures to take home as mementos of your trip. If you're in the mood for a drink and some socializing, head to the hotel's bar, where you can unwind with a refreshing cocktail or your favorite beverage. Indulge in some self-care and rejuvenation at the hotel's salon and spa. Treat yourself to a luxurious massage, or relax in the sauna and steam room. The spa offers a range of treatments to help you unwind and revitalize your body and mind. With its array of entertainment facilities, Grand Cityhall Hotel Medan ensures that your stay is not only comfortable but also filled with fun and relaxation.

Stay Active and Refreshed at Grand Cityhall Hotel Medan's Sports Facilities

At Grand Cityhall Hotel Medan, we understand the importance of staying active and refreshed during your stay. That's why we offer a range of top-notch sports facilities to cater to your fitness needs. Dive into our indoor pool for a refreshing swim or soak up the sun by our outdoor pool. Our poolside bar is also available, where you can sip on delicious cocktails while enjoying the serene surroundings. For those looking to maintain their workout routine, our free fitness center is equipped with state-of-the-art equipment to help you stay in shape. Whether you prefer cardio exercises or strength training, our fitness center has everything you need. Additionally, our yoga room provides a tranquil space for guests to practice mindfulness and find inner peace. So, whether you're a fitness enthusiast or simply looking to unwind, Grand Cityhall Hotel Medan's sports facilities have got you covered.

Convenience Facilities at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, guests can expect a wide range of convenience facilities that cater to their every need. Whether you are looking for assistance with laundry, luggage storage, or even 24-hour room service, this hotel has got you covered. One of the standout convenience facilities at Grand Cityhall Hotel Medan is its 24-hour room service. Whether you are craving a delicious meal or a late-night snack, you can indulge in a variety of dishes from the comfort of your room, any time of the day. Additionally, the hotel offers laundry service and dry cleaning, ensuring that your clothes are fresh and clean throughout your stay. For those who prioritize safety and security, Grand Cityhall Hotel Medan provides safety deposit boxes and a designated smoking area. The hotel also offers a concierge service, where friendly and knowledgeable staff are ready to assist you with any inquiries or requests you may have. Stay connected with the complimentary Wi-Fi available in all rooms and public areas, allowing you to easily stay in touch with loved ones or catch up on work. With daily housekeeping and luggage storage facilities, Grand Cityhall Hotel Medan ensures that your room is always tidy and your belongings are well taken care of. Whether you are traveling for business or leisure, these convenience facilities at Grand Cityhall Hotel Medan will enhance your stay and provide you with a comfortable and hassle-free experience.

Convenient Transport Facilities at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, guests can enjoy a range of convenient transport facilities to enhance their stay. The hotel offers a valet parking service, allowing guests to easily park their vehicles without any hassle. Additionally, there is a spacious car park available, both free of charge and with charges applied, providing ample parking options for those traveling with their own vehicles. For guests looking to explore the city or visit nearby attractions, the hotel provides a shuttle service. This service ensures that guests can conveniently and comfortably travel to popular destinations without worrying about transportation arrangements. Moreover, a taxi service is also available, offering a hassle-free option for guests to get around the city. Whether you prefer to drive yourself or rely on the hotel's transport services, Grand Cityhall Hotel Medan ensures that your transportation needs are well taken care of. With a variety of options available, guests can easily navigate the city and make the most of their stay.





Indulge in a Gastronomic Journey at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, guests are treated to a wide range of dining options that are sure to satisfy every palate. Start your day with a delicious breakfast buffet, featuring a variety of local and international dishes that will energize you for the day ahead. For those who prefer a quick bite or a caffeine fix, the hotel's coffee shop is the perfect spot to relax and enjoy a cup of freshly brewed coffee or a light snack. When it comes to lunch or dinner, the hotel's restaurant offers a diverse menu of delectable dishes, prepared by skilled chefs using the finest ingredients. Whether you're in the mood for Indonesian specialties or international cuisine, you'll find something to tantalize your taste buds. For guests who prefer to dine in the comfort of their room, the hotel also offers 24-hour room service, ensuring that you can enjoy a delicious meal anytime you desire. Additionally, Grand Cityhall Hotel Medan caters to guests with specific dietary requirements by providing a halal restaurant. This ensures that Muslim guests can enjoy their meals with peace of mind. For those who enjoy outdoor dining, the hotel offers BBQ facilities, perfect for a fun and flavorful dining experience. And if you prefer to prepare your own meals, the shared kitchen is available for guests to use. With daily housekeeping, you can rest assured that the dining facilities are always clean and well-maintained, providing a pleasant dining experience throughout your stay.

Luxurious and Spacious Rooms at Grand Cityhall Hotel Medan

Experience ultimate comfort and luxury at Grand Cityhall Hotel Medan with its wide range of room offerings. From the elegant 1-Bedroom Apartment with King Bed, perfect for a romantic getaway, to the spacious 2-Bedroom Apartment for 3 Adults, ideal for a family or group of friends, there is a room type to suit every traveler's needs. Indulge in the Cityhall Spa Room, designed for relaxation and rejuvenation, or opt for the Cityhall Suite Room, offering a blend of sophistication and comfort. For those seeking a cozy and stylish stay, the Deluxe Corner Room is the perfect choice, while the Deluxe Room provides a comfortable retreat with its choice of single or king beds. The Premier Deluxe King Room offers a spacious haven with its plush furnishings and modern amenities. Book your stay at Grand Cityhall Hotel Medan on Agoda and enjoy the best prices and a hassle-free experience. With Agoda, you can easily compare prices, read reviews, and book your preferred room type with just a few clicks, ensuring a seamless and enjoyable booking process.

Experience the Vibrant Medan City Center

Located in the heart of Medan, Indonesia, the Grand Cityhall Hotel Medan offers guests an opportunity to immerse themselves in the vibrant energy of the city center. With its strategic location, guests have easy access to the city's top attractions, shopping districts, and cultural sites. Step outside the hotel, and you'll find yourself surrounded by a bustling cityscape filled with a mix of modern skyscrapers and colonial-era architecture. Take a leisurely stroll along the streets, and you'll discover a myriad of local shops, restaurants, and cafes offering a taste of Medan's diverse culinary scene. For those seeking a cultural experience, the hotel is just a short distance away from the iconic Maimun Palace, a stunning example of Malay architecture with its intricate carvings and vibrant colors. Visit the nearby Great Mosque of Medan, one of the largest mosques in Indonesia, and marvel at its impressive domes and minarets. Shopaholics will be delighted to know that the hotel is within walking distance of the famous Medan Fair Mall, where you can indulge in a day of retail therapy and explore a wide range of local and international brands. Don't forget to visit the nearby Pasar Petisah, a bustling traditional market where you can find everything from fresh produce to local handicrafts. After a day of exploring, guests can retreat to the comfort of the Grand Cityhall Hotel Medan. With its modern amenities, spacious rooms, and warm hospitality, the hotel offers a relaxing haven amidst the vibrant city center. Whether you're visiting for business or leisure, the Grand Cityhall Hotel Medan is the perfect base to experience all that Medan has to offer.

Convenient Transportation from the Airport to Grand Cityhall Hotel Medan

Located in the heart of Medan City Center, Grand Cityhall Hotel Medan offers a convenient and comfortable stay for travelers visiting Medan, Indonesia. When it comes to getting to the hotel from the nearest airport, visitors have a few transportation options to choose from. If you're arriving at Kualanamu International Airport, the most common way to reach Grand Cityhall Hotel Medan is by taxi. Taxis are readily available outside the airport terminal and offer a hassle-free and direct journey to the hotel. The journey takes approximately 45 minutes, depending on traffic conditions. It is advisable to use official taxis with meters to ensure a fair and transparent fare. For those looking for a more budget-friendly option, public transportation is also available. From the airport, you can take a DAMRI bus to Amplas Terminal. From there, you can transfer to a public minibus or angkot that will take you to Grand Cityhall Hotel Medan. While this option may take longer and require some navigation, it offers a more immersive experience of local transportation. No matter which transportation mode you choose, the journey from the airport to Grand Cityhall Hotel Medan is an opportunity to catch a glimpse of Medan's vibrant streets and bustling atmosphere. Upon arrival at the hotel, guests can unwind in the comfortable rooms, enjoy the hotel's facilities, and explore nearby attractions such as the Maimun Palace and Merdeka Walk. Grand Cityhall Hotel Medan provides a convenient base for travelers to experience the charm of Medan while enjoying a comfortable stay.

Explore the Rich Cultural Heritage and Natural Beauty near Grand Cityhall Hotel Medan

Located in the vibrant city of Medan, Grand Cityhall Hotel offers easy access to a range of fascinating landmarks and attractions. Just a short distance away, you will find Tjong A Fie's Mansion, a beautifully preserved heritage building that showcases the city's rich history and cultural heritage. Step inside and be transported back in time as you explore the opulent rooms and learn about the life of Tjong A Fie, a prominent Chinese businessman in Medan. For those interested in wildlife, the Rahmat International Wildlife Museum & Gallery is a must-visit. This unique museum houses an extensive collection of taxidermied animals from around the world, allowing visitors to get up close to various species and learn about their habitats. It's a great opportunity to appreciate the diversity of the natural world. Immerse yourself in the vibrant Indian culture at the Shri Mariamman Temple, a colorful Hindu temple adorned with intricate carvings and statues. Take a moment to soak in the peaceful ambiance and witness traditional rituals being performed. Another nearby temple worth exploring is the Gunung Timur Temple, known for its striking architecture and serene atmosphere. If you're interested in delving into the local history and art scene, the Museum Gedung Arca is the place to go. This museum showcases a collection of archaeological artifacts and traditional artworks, providing insights into the rich cultural heritage of Sumatra Utara. For some family-friendly fun, head to Wonders Water World, a thrilling water park featuring exciting slides and pools. Cool off from the tropical heat and enjoy a day of splashing around with your loved ones. Alternatively, you can visit Sri Mersing Beach, a picturesque coastal area where you can relax on the sandy shores and take in the breathtaking views of the ocean. Other notable landmarks and attractions near the hotel include the Bukit Barisan Military Museum, which offers a glimpse into Indonesia's military history, and the Consulate of India, an impressive building that represents the diplomatic ties between Indonesia and India. With such a diverse range of attractions nearby, Grand Cityhall Hotel Medan is the perfect base for exploring the cultural heritage and natural beauty of Medan.

Conveniently Located near Medan Train Station

Grand Cityhall Hotel Medan is ideally situated just a stone's throw away from Medan Train Station, making it a perfect choice for travelers who prefer to explore the city using public transportation. The hotel's close proximity to the train station provides guests with easy access to various destinations in and around Medan. Whether you're planning to visit the iconic Maimun Palace, explore the vibrant Pajak Ikan Market, or immerse yourself in the local culture at the Tjong A Fie Mansion, all these attractions are just a short train ride away from the hotel. Medan Train Station is a major transportation hub in the city, connecting travelers to other cities in North Sumatra and beyond. With its well-connected network, guests staying at Grand Cityhall Hotel Medan can conveniently travel to popular destinations such as Lake Toba, Bukit Lawang, and Berastagi. The train station also offers easy access to the nearby Kuala Namu International Airport, making it a convenient option for those arriving or departing by air. With its strategic location near Medan Train Station, Grand Cityhall Hotel Medan ensures that guests can easily navigate the city and explore its attractions with ease.

A Gastronomic Delight Just Steps Away

Grand Cityhall Hotel Medan is surrounded by an array of fantastic dining options that are sure to satisfy any palate. Just a short stroll away, you'll find Kimukatsu Sun Plaza Medan and Kimukatsu Deli Park Medan, where you can indulge in their famous Japanese-style breaded cutlets. For seafood lovers, Nelayan Jala Jala Sun Plaza offers a delectable selection of fresh catches prepared in various mouthwatering ways. Sushi Tei - Teuku Daud is a must-visit for sushi enthusiasts, serving up a wide range of authentic Japanese dishes. If you're looking for a unique dining experience, Istana Koki Wedding Venue & Event Space combines delicious food with a stunning setting. Bistronomix, Bel Mondo, and SOHO Capital Medan are all nearby, offering a diverse range of international cuisine to suit every taste. For those craving traditional Indonesian fare, Wisma Benteng Restaurant is the perfect spot to savor local flavors. And if you're in the mood for a cozy cafe atmosphere, INTERLOKAL serves up delicious coffee and light bites. With such a variety of dining options in close proximity, you'll never run out of culinary adventures during your stay at Grand Cityhall Hotel Medan.

Shop 'til You Drop at Medan's Premier Shopping Landmarks

Located in the heart of Medan, Grand Cityhall Hotel Medan offers easy access to a plethora of shopping landmarks. Just steps away from the hotel, you'll find Sun Plaza, a popular shopping destination known for its wide range of local and international brands. Deli Plaza is another nearby option, offering a mix of fashion, electronics, and dining options. Medan Centre Point is a bustling shopping complex where you can find everything from clothing and accessories to home decor and electronics. Cambridge City Square and Cambridge Mall are perfect for those looking for a unique shopping experience, with a variety of boutique stores and specialty shops. Pajak Ikan is a local market where you can immerse yourself in the vibrant atmosphere and browse through a wide selection of fresh produce and local delicacies. Center Point Mall and Grand Palladium Mall are also within close proximity, providing even more shopping options for guests of Grand Cityhall Hotel Medan. Whether you're a fashion enthusiast, a foodie, or simply looking for some retail therapy, these shopping landmarks offer something for everyone.

Affordable Luxury at Grand Cityhall Hotel Medan

Experience the perfect blend of luxury and affordability at Grand Cityhall Hotel Medan. With an average room price of just $73, this hotel offers exceptional value for money compared to the average price of a hotel room in Medan, which is $23. At Grand Cityhall Hotel Medan, guests can indulge in a range of modern amenities and impeccable service without breaking the bank. Each elegantly designed room is equipped with comfortable beds, stylish furnishings, and state-of-the-art technology. The hotel also features a rooftop pool with stunning city views, a fitness center for those who like to stay active, and a spa for ultimate relaxation. Whether you are traveling for business or leisure, Grand Cityhall Hotel Medan provides a convenient location in the heart of the city. Explore the vibrant streets of Medan, visit nearby attractions, or sample local cuisine at the numerous restaurants and cafes in the area. With its affordable rates and luxurious offerings, Grand Cityhall Hotel Medan is the perfect choice for travelers looking for a memorable stay at an unbeatable price.

Wonderful Stay with Excellent Staff and Comfortable Rooms

Guests of Grand Cityhall Hotel Medan have consistently praised the hotel for its excellent staff and comfortable rooms. Many reviewers have mentioned the wonderful and respectful staff who go above and beyond to ensure a pleasant stay. Guests have also expressed their intention to return to the hotel, highlighting the positive experience they had. The breakfast buffet has been a highlight for many, with guests thoroughly enjoying the variety and quality of the food. Overall, guests have described their stay at Grand Cityhall Hotel Medan as wonderful, thanks to the friendly staff, cozy and comfortable rooms, and delightful breakfast buffet.

A Haven of Excellence: Grand Cityhall Hotel Medan's Stellar Customer Ratings

Grand Cityhall Hotel Medan in Medan, Indonesia, has garnered an impressive overall rating of 9.1 on Agoda, making it a top choice among travelers. This exceptional rating is a testament to the hotel's commitment to providing an outstanding guest experience. One of the standout aspects of Grand Cityhall Hotel Medan is its exceptional value for money, as reflected in its impressive rating of 9.0. Guests can enjoy luxurious amenities and impeccable service without breaking the bank, making it an ideal choice for budget-conscious travelers seeking a memorable stay. Furthermore, the hotel's facilities have also received high praise, with a rating of 9.0. From the moment guests step into the elegant lobby, they are greeted by a sense of sophistication and comfort. The hotel boasts a range of amenities, including a fitness center, spa, and swimming pool, ensuring that guests have everything they need for a relaxing and enjoyable stay. Cleanliness is another area where Grand Cityhall Hotel Medan excels, with a rating of 9.1. Guests can expect pristine and well-maintained rooms, ensuring a comfortable and hygienic stay. The hotel's meticulous attention to detail in maintaining cleanliness sets it apart and contributes to the overall exceptional guest experience. Location is key, and Grand Cityhall Hotel Medan has truly mastered this aspect, receiving a remarkable rating of 9.4. Situated in the heart of Medan, guests have easy access to the city's vibrant attractions, shopping centers, and dining options. Whether guests are exploring the cultural landmarks or indulging in the local cuisine, they can do so with utmost convenience. Last but not least, the staff at Grand Cityhall Hotel Medan are highly regarded for their exceptional performance, earning a rating of 9.1. From the moment guests arrive, they are greeted with warm hospitality and attentive service. The dedicated staff go above and beyond to ensure that every guest's needs are met, creating a truly memorable and personalized experience. With its outstanding customer ratings in various aspects, Grand Cityhall Hotel Medan is undeniably a haven of excellence, promising guests a remarkable stay filled with comfort, convenience, and impeccable service.

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Amenities and facilities

Exceptional
Facilities

9.1

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Body scrub
  • Fitness center
  • Foot bath
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [free]
  • Breakfast service
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Family room
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Desk
  • Free bottled water
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Telephone

Food and dining

Restaurants on site
D’Heritage Coffee Shop at Balai Kota Underground
  • Cuisine: Asian
  • Menu: Buffet
Spoon Dining
  • Cuisine: Asian
  • Menu: Buffet

Location

Jalan Balaikota No.1, Medan City Center, Medan, Indonesia, 20112
Exceptional
Location

9.4

Airports
  • Kualanamu International Airport (KNO)
    22.4 km
  • Silangit Airport (DTB)
    151.7 km
Public transportation
  • Medan Train Station
    340 m
  • Pulu Brayan
    4.7 km
Hospital or clinic
  • Rumah Sakit Murni Teguh
    490 m
Shopping
  • Center Point Mall
    420 m
Convenience store
  • Indomaret
    330 m
Cash withdrawal
  • ATM
    120 m

What's nearby

Popular landmarks
  • Center Point Mall
    420 m
  • Tjong A Fie's Mansion
    650 m
  • Shri Mariamman Temple
    990 m
  • Gunung Timur Temple
    1.6 km
  • Rahmat International Wildlife Museum & Gallery
    1.6 km
  • Medan Grand Mosque
    2.0 km
  • Maimun Palace
    2.5 km
  • Maha Vihara Maitreya Cemara Asri
    4.4 km
  • Marian Shrine of Annai Velangkanni
    8.9 km
Nearby landmarks
  • City Hall
    40 m
  • Bank Indonesia
    80 m
  • Merdeka Square
    130 m
  • London Sumatera
    130 m
  • Main Post Office
    180 m
  • Mayor's Office
    240 m
  • Medan Train Station
    340 m
  • Museum Gedung Arca (Museum Negeri Provinsi Sumatra Utara)
    370 m
  • Grand Palladium Mall
    390 m
  • Center Point Mall
    420 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Non-smoking rooms/floorsyes
  • Number of floors15
  • Number of rooms 209
  • Room voltage250

Property announcements

A cash security deposit of IDR 500,000 is required upon check-in for charges or damages during the stay. Please contact the property for more information.

Reviews of Grand Cityhall Hotel Medan from real guests

Provided by verified guests of

Agoda logo
9.0
Location9.4
Cleanliness9.2
Facilities9.1
Service9.1
Value for money9.0
High score for Medan
Rating
9+ Exceptional (522)
8-9 Excellent (75)
7-8 Very Good (78)
6-7 Good (29)
<6 Below Expectation (34)
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Room Type
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Showing 738 verified guest comments
12345
10.0
Exceptional
Riana from Indonesia
Couple
Deluxe Room
Stayed 1 night in July 2023

"Doyan spa sauna" is not a complete sentence and does not provide enough context for me to accurately translate it. Please provide more information or context.”

Only this hotel has opened its spa and sauna facilities, while others have not yet operated after the end of the Covid-19 restrictions. The hotel's food is delicious, varied, and there is a smoking area for breakfast. As I am a smoker, I chose a room that allows smoking, which is also available. Walking across the street from the hotel to the post office, there is a food area where you can relax and enjoy the typical food of Medan city.

Reviewed August 09, 2023
Auto-translated through generative A.I.
10.0
Exceptional
Sebastian from Germany
Family with young children
1-Bedroom Apartment with King Bed
Stayed 13 nights in January 2023

Great hotel with fantastic service”

The hotel is located in the centre of Medan near the train station. There are malls (Deli Park and Center Point), cafe/restaurants and parks within walking distance. Unfortunately Lapangan Merdeka was under construction/renovation during our stay. We stayed for 13 nights in a serviced apartment (A803). The apartment was spacious, clean, comfortable and had a pool view. The bed and the pillows were very comfortable. They also provided a baby bed and baby chair for our 16 months old daughter. The internet connection (free wifi) is good (~20 MBit) and stable. The breakfast buffet offered a lot of different delicious and healthy food choices everyday and we never got bored. THE HIGHLIGHT of this hotel is the people how work here (the staff). They provided outstanding service and were all very friendly and helpful. We travel a lot around the world and stayed in a lot of hotels but the staff here is definitely the best so far. We especially want to mention the best of them that made our stay unforgettable (no special order): Dhea, Laylan, Silvi, Desi, Arifin, Balqis, Ori, Dea, Lisa, Fauziah, Indah, bang Ginting, pak Andri, front desk staff, all the housekeeping staff and all the security staff (also in the basement). A little downside was the traffic noise that we could hear from our room but it doesn’t matter for us at all because we are used to it. We will definitely stay here again when visiting Medan. Their hospitality was exceptional. Thank you for making our stay so comfortable.

Reviewed February 17, 2023
10.0
Exceptional
Erny from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in February 2023

Very satisfied guests!”

We booked a deluxe room with king bed for a night. We travelled with a young baby, so space is very crucial for us. We were delighted to find out that our room was very spacious and the bed was big and comfortable. Room was clean and complete with all standard amenities. We got a high floor room with a city view as requested. Breakfast was superb! Staff were very helpful in getting us to a great spot to sit and provide a high chair for our baby. Whilst we were busy attending to our baby, staff were available to assist us to get coffee/ tea and even being friendly with our baby, which he loved it so much! We also used their swimming pool and it was great! We were so satisfied with Grand Cityhall Hotel to the point when we had a last minute changw of plan, we booked an extra night with them directly. We definitely will come back for our next trip. Thank you to all Grand Cityhall staff. You are awesome!!!

Reviewed February 15, 2023
10.0
Exceptional
Erny from Indonesia
Family with young children
Deluxe Room
Stayed 2 nights in February 2023

Always be my first choice to stay with my family”

I am very satisfied with our last stay with Grand Cityhall Hotel. This was my second visit with my family. Staff were very friendly and helpful. We arrived much earlier than expected and the reception was very kind to assist us with early check-in. In fact, we were given a free upgrade to a bigger room for our 2N stay. Very grateful for it. Bed was comfortable. Room was spacious and clean. It also comes with great basic amenities, including razor. The facilities were great. Pool was clean and well maintained. We could borrow towels from the desk while leaving our room cards with them. My little boy really enjoyed playing in the pool. Breakfast was topnotch. Definitely will always be my first choice to stay with my family.

Reviewed March 03, 2023
8.8
Excellent
Christina from Indonesia
Business traveler
Premier Deluxe King Room
Stayed 3 nights in March 2024

Spacious Room”

I stayed with my elderly mother. I asked a nice spacious quiet room at high floor, and they gave it to me. 1. The room was nice, clean and bright, the bed was comfort, we had a very nice sleep. 2. I like their gym, the equipments are quite complete. I went few times, since I like the equipments. But, it seems the staff who were on duty at that moment had no guts to remind the guests/gym members to dress/behave properly during their training. Some of them didnt wear tshirts at all, sang/speak very loud like didnt care to other users, so weird behaviour at 5 star hotel? Why they think they can behave like that. No respect to other users whatsoever. Plus, the mats for yoga i think it needs to replace with new ones too. 3. The breakfast. I chose this hotel since got recommendation from our friends who said the breakfast in here were very nice. Unfortunately not. The salad and fruits were so limited variety, and when they were finished, the staffs didnt fill them up quickly. Other food tasted so bland. We told to them about it anyway. When you go to stay at 5 star hotel, you expect 4 things : a. Lovely room where we can have nice sleep b. The wonderful breakfast, it must be so special, that's why you pay more for 5 star hotel, i think they need to go to other 5 star hotel so they know what quality breakfast they should offer c. The complete gym and nice swimming pool d. Strong wifi.

Reviewed March 29, 2024
12345
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