2023

Grand Cityhall Hotel Medan

5 stars out of 5
Jalan Balaikota No.1, Medan City Center, Medan, Indonesia, 20112

Experience Japanese interior design, skyline views from the rooftop pool, spa relaxation, fitness center, and exclusive cuisines at Grand Cityhall Hotel Medan. Perfect for exploring nearby attractions. Located in Medan City Center, Grand Cityhall Hotel offers easy access to attractions, shopping districts, and culinary delights. Enjoy the indoor pool, steam room, and guided tours. The comfortable rooms have AC, private balcony/terrace, WiFi, rejuvenating shower, and city views. Close to Center Point Mall, Medan Mall, and Grand Palladium Mall. Perfect for two travelers seeking a memorable stay. [Some content may be Generative AI assisted. Inaccuracies may occur.]

Highlights

Hygiene Plus

Sparkling clean

Located in heart of Medan

Top Value

Check-in [24-hour]

Facilities

Free Wi-Fi

Swimming pool

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurant

Bar

This property is in high demand!

16 travelers have booked today.

Location 9.5
Cleanliness 9.3
Facilities 9.2
Service 9.2

Based on 3,188 verified reviews

Location

9.5

Cleanliness

9.3

Facilities

9.2

Service

9.2

Value for money

9.1

See map

9.5Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
Parking
FREE
Walkable places
City Hall
40 m
Merdeka Square
130 m
London Sumatera
130 m
Museum Gedung Arca (Museum Negeri Provinsi Sumatra Utara)
370 m
Grand Palladium Mall
390 m
Popular landmarks
Tjong A Fie's Mansion
650 m
Shri Mariamman Temple
990 m
Gunung Timur Temple
1.6 km
Rahmat International Wildlife Museum & Gallery
1.6 km
Medan Grand Mosque
2.0 km
Closest landmarks
Bank Indonesia
80 m
Main Post Office
180 m
Mayor's Office
240 m
Rumah Sakit Murni Teguh
490 m
Pajak Ikan
500 m

Good to know

Value for money9.1
Location rating9.5
Nearest airportKualanamu International Airport (KNO)
Distance to airport22.4 km

Rooms available at Grand Cityhall Hotel Medan

Deluxe Room
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  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
2-Bedroom Apartment for 3 Adults
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  • Room size: 81 m²/872 ft²
  • City view
  • 1 single bed and 1 king bed
Enter dates to see prices
Cityhall Suite Room
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  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite - Smoking
...
  • Room size: 39 m²/420 ft²
  • Smoking allowed
  • 1 king bed
Enter dates to see prices
One-Bedroom Apartment
...
  • Room size: 72 m²/775 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Cityhall Spa Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Two Bedroom Apartment
...
  • Room size: 81 m²/872 ft²
  • Smoking allowed
  • 1 single bed and 1 queen be...
Enter dates to see prices
1-Bedroom Apartment with King Bed
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  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Corner Room
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Grand Cityhall Hotel Medan offer spa services?

You can enjoy your stay at Grand Cityhall Hotel Medan a lot more by enjoying the property's accessible spa services that are offered for all its guests to make your evening even better.

Does Grand Cityhall Hotel Medan have a fitness center?

Grand Cityhall Hotel Medan offers free fitness center that is fittingly situated at the tip of your finger, allowing you to get your daily exercise routine in at any hour of the day so you can spend your holiday the way you want. For more details, please contact the property for more information.

Does Grand Cityhall Hotel Medan offer laundry services?

Yes! Grand Cityhall Hotel Medan offers laundry service at your grasp for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

At what time of the year is Grand Cityhall Hotel Medan most popular?

Grand Cityhall Hotel Medan's most popular month where verified guests travelers have stayed the most is in April.

What payment cards are accepted at Grand Cityhall Hotel Medan?

Grand Cityhall Hotel Medan accepts up to 4, with payment card options consisting of Visa, Cash, American Express, and MasterCard.

What is the typical rating that verified Couples' have given to Grand Cityhall Hotel Medan?

Verified couple travelers that have stayed at this property have given Grand Cityhall Hotel Medan an average rating of 9.2. You can look up on more specific customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

What popular shopping places are near to Grand Cityhall Hotel Medan?

Shopping options in Grand Cityhall Hotel Medan’s Medan City Center neighborhood features Grand Palladium Mall, Center Point Mall, and Medan Mall.

What recognized natural sightseeing spots are near Grand Cityhall Hotel Medan?

Grand Cityhall Hotel Medan is situated within Medan City Center, which makes it conveniently close to natural points of interest including Asam Kumbang Crocodile Farm.

More about Grand Cityhall Hotel Medan

More about Grand Cityhall Hotel Medan

Experience Luxury and Comfort at Grand Cityhall Hotel Medan

Welcome to Grand Cityhall Hotel Medan, a prestigious 5-star hotel located in the vibrant city of Medan, Indonesia. With its prime location and impeccable service, this hotel offers a truly unforgettable experience for both business and leisure travelers. Step into the elegant lobby of Grand Cityhall Hotel Medan and be greeted by the warm and friendly staff. Check-in is available from 02:00 PM, allowing you to settle into your luxurious room and start exploring the city at your own pace. The hotel boasts a total of 209 rooms, each exquisitely designed to provide comfort and relaxation. Whether you choose a standard room or a suite, you can expect modern amenities, plush furnishings, and stunning views of the city. At Grand Cityhall Hotel Medan, every detail has been carefully considered to ensure a memorable stay. The hotel's check-out time is until 12:00 PM, giving you ample time to enjoy a leisurely breakfast or pack up before your departure. Families with young children will appreciate the hotel's child policy, which allows children between the ages of 3 to 5 to stay free of charge. This thoughtful policy makes it easier for families to enjoy a luxurious getaway without worrying about additional expenses. Indulge in the hotel's range of facilities and services, including a fitness center, spa, and swimming pool. After a day of exploring Medan's attractions, unwind with a rejuvenating massage or take a refreshing dip in the pool. For dining options, Grand Cityhall Hotel Medan offers a variety of restaurants and bars, serving a delectable array of local and international cuisines. With its prime location in the heart of Medan, Grand Cityhall Hotel Medan is the perfect base for exploring the city's cultural landmarks, shopping districts, and culinary delights. Whether you are visiting for business or leisure, this 5-star hotel promises an exceptional experience that combines luxury, comfort, and impeccable service. Book your stay at Grand Cityhall Hotel Medan and discover the true meaning of indulgence.

Indulge in Entertainment at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, you can expect a wide range of entertainment facilities to enhance your stay. Whether you're looking for some retail therapy, relaxation, or pampering, this hotel has it all. For those who love to shop, the hotel boasts a variety of shops, including a gift and souvenir shop, where you can find unique treasures to take home as mementos of your trip. If you're in the mood for a drink and some socializing, head to the hotel's bar, where you can unwind with a refreshing cocktail or your favorite beverage. Indulge in some self-care and rejuvenation at the hotel's salon and spa. Treat yourself to a luxurious massage, or relax in the sauna and steam room. The spa offers a range of treatments to help you unwind and revitalize your body and mind. With its array of entertainment facilities, Grand Cityhall Hotel Medan ensures that your stay is not only comfortable but also filled with fun and relaxation.

Stay Active and Refreshed at Grand Cityhall Hotel Medan's Sports Facilities

At Grand Cityhall Hotel Medan, we understand the importance of staying active and refreshed during your stay. That's why we offer a range of top-notch sports facilities to cater to your fitness needs. Dive into our indoor pool for a refreshing swim or soak up the sun by our outdoor pool. Our poolside bar is also available, where you can sip on delicious cocktails while enjoying the serene surroundings. For those looking to maintain their workout routine, our free fitness center is equipped with state-of-the-art equipment to help you stay in shape. Whether you prefer cardio exercises or strength training, our fitness center has everything you need. Additionally, our yoga room provides a tranquil space for guests to practice mindfulness and find inner peace. So, whether you're a fitness enthusiast or simply looking to unwind, Grand Cityhall Hotel Medan's sports facilities have got you covered.

Convenience Facilities at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, guests can expect a wide range of convenience facilities that cater to their every need. Whether you are looking for assistance with laundry, luggage storage, or even 24-hour room service, this hotel has got you covered. One of the standout convenience facilities at Grand Cityhall Hotel Medan is its 24-hour room service. Whether you are craving a delicious meal or a late-night snack, you can indulge in a variety of dishes from the comfort of your room, any time of the day. Additionally, the hotel offers laundry service and dry cleaning, ensuring that your clothes are fresh and clean throughout your stay. For those who prioritize safety and security, Grand Cityhall Hotel Medan provides safety deposit boxes and a designated smoking area. The hotel also offers a concierge service, where friendly and knowledgeable staff are ready to assist you with any inquiries or requests you may have. Stay connected with the complimentary Wi-Fi available in all rooms and public areas, allowing you to easily stay in touch with loved ones or catch up on work. With daily housekeeping and luggage storage facilities, Grand Cityhall Hotel Medan ensures that your room is always tidy and your belongings are well taken care of. Whether you are traveling for business or leisure, these convenience facilities at Grand Cityhall Hotel Medan will enhance your stay and provide you with a comfortable and hassle-free experience.

Convenient Transport Facilities at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, guests can enjoy a range of convenient transport facilities to enhance their stay. The hotel offers a valet parking service, allowing guests to easily park their vehicles without any hassle. Additionally, there is a spacious car park available, both free of charge and with charges applied, providing ample parking options for those traveling with their own vehicles. For guests looking to explore the city or visit nearby attractions, the hotel provides a shuttle service. This service ensures that guests can conveniently and comfortably travel to popular destinations without worrying about transportation arrangements. Moreover, a taxi service is also available, offering a hassle-free option for guests to get around the city. Whether you prefer to drive yourself or rely on the hotel's transport services, Grand Cityhall Hotel Medan ensures that your transportation needs are well taken care of. With a variety of options available, guests can easily navigate the city and make the most of their stay.





Indulge in a Gastronomic Journey at Grand Cityhall Hotel Medan

At Grand Cityhall Hotel Medan, guests are treated to a wide range of dining options that are sure to satisfy every palate. Start your day with a delicious breakfast buffet, featuring a variety of local and international dishes that will energize you for the day ahead. For those who prefer a quick bite or a caffeine fix, the hotel's coffee shop is the perfect spot to relax and enjoy a cup of freshly brewed coffee or a light snack. When it comes to lunch or dinner, the hotel's restaurant offers a diverse menu of delectable dishes, prepared by skilled chefs using the finest ingredients. Whether you're in the mood for Indonesian specialties or international cuisine, you'll find something to tantalize your taste buds. For guests who prefer to dine in the comfort of their room, the hotel also offers 24-hour room service, ensuring that you can enjoy a delicious meal anytime you desire. Additionally, Grand Cityhall Hotel Medan caters to guests with specific dietary requirements by providing a halal restaurant. This ensures that Muslim guests can enjoy their meals with peace of mind. For those who enjoy outdoor dining, the hotel offers BBQ facilities, perfect for a fun and flavorful dining experience. And if you prefer to prepare your own meals, the shared kitchen is available for guests to use. With daily housekeeping, you can rest assured that the dining facilities are always clean and well-maintained, providing a pleasant dining experience throughout your stay.

Luxurious and Spacious Rooms at Grand Cityhall Hotel Medan

Experience ultimate comfort and luxury at Grand Cityhall Hotel Medan with its wide range of room offerings. From the elegant 1-Bedroom Apartment with King Bed, perfect for a romantic getaway, to the spacious 2-Bedroom Apartment for 3 Adults, ideal for a family or group of friends, there is a room type to suit every traveler's needs. Indulge in the Cityhall Spa Room, designed for relaxation and rejuvenation, or opt for the Cityhall Suite Room, offering a blend of sophistication and comfort. For those seeking a cozy and stylish stay, the Deluxe Corner Room is the perfect choice, while the Deluxe Room provides a comfortable retreat with its choice of single or king beds. The Premier Deluxe King Room offers a spacious haven with its plush furnishings and modern amenities. Book your stay at Grand Cityhall Hotel Medan on Agoda and enjoy the best prices and a hassle-free experience. With Agoda, you can easily compare prices, read reviews, and book your preferred room type with just a few clicks, ensuring a seamless and enjoyable booking process.

Experience the Vibrant Medan City Center

Located in the heart of Medan, Indonesia, the Grand Cityhall Hotel Medan offers guests an opportunity to immerse themselves in the vibrant energy of the city center. With its strategic location, guests have easy access to the city's top attractions, shopping districts, and cultural sites. Step outside the hotel, and you'll find yourself surrounded by a bustling cityscape filled with a mix of modern skyscrapers and colonial-era architecture. Take a leisurely stroll along the streets, and you'll discover a myriad of local shops, restaurants, and cafes offering a taste of Medan's diverse culinary scene. For those seeking a cultural experience, the hotel is just a short distance away from the iconic Maimun Palace, a stunning example of Malay architecture with its intricate carvings and vibrant colors. Visit the nearby Great Mosque of Medan, one of the largest mosques in Indonesia, and marvel at its impressive domes and minarets. Shopaholics will be delighted to know that the hotel is within walking distance of the famous Medan Fair Mall, where you can indulge in a day of retail therapy and explore a wide range of local and international brands. Don't forget to visit the nearby Pasar Petisah, a bustling traditional market where you can find everything from fresh produce to local handicrafts. After a day of exploring, guests can retreat to the comfort of the Grand Cityhall Hotel Medan. With its modern amenities, spacious rooms, and warm hospitality, the hotel offers a relaxing haven amidst the vibrant city center. Whether you're visiting for business or leisure, the Grand Cityhall Hotel Medan is the perfect base to experience all that Medan has to offer.

Convenient Transportation from the Airport to Grand Cityhall Hotel Medan

Located in the heart of Medan City Center, Grand Cityhall Hotel Medan offers a convenient and comfortable stay for travelers visiting Medan, Indonesia. When it comes to getting to the hotel from the nearest airport, visitors have a few transportation options to choose from. If you're arriving at Kualanamu International Airport, the most common way to reach Grand Cityhall Hotel Medan is by taxi. Taxis are readily available outside the airport terminal and offer a hassle-free and direct journey to the hotel. The journey takes approximately 45 minutes, depending on traffic conditions. It is advisable to use official taxis with meters to ensure a fair and transparent fare. For those looking for a more budget-friendly option, public transportation is also available. From the airport, you can take a DAMRI bus to Amplas Terminal. From there, you can transfer to a public minibus or angkot that will take you to Grand Cityhall Hotel Medan. While this option may take longer and require some navigation, it offers a more immersive experience of local transportation. No matter which transportation mode you choose, the journey from the airport to Grand Cityhall Hotel Medan is an opportunity to catch a glimpse of Medan's vibrant streets and bustling atmosphere. Upon arrival at the hotel, guests can unwind in the comfortable rooms, enjoy the hotel's facilities, and explore nearby attractions such as the Maimun Palace and Merdeka Walk. Grand Cityhall Hotel Medan provides a convenient base for travelers to experience the charm of Medan while enjoying a comfortable stay.

Explore the Rich Cultural Heritage and Natural Beauty near Grand Cityhall Hotel Medan

Located in the vibrant city of Medan, Grand Cityhall Hotel offers easy access to a range of fascinating landmarks and attractions. Just a short distance away, you will find Tjong A Fie's Mansion, a beautifully preserved heritage building that showcases the city's rich history and cultural heritage. Step inside and be transported back in time as you explore the opulent rooms and learn about the life of Tjong A Fie, a prominent Chinese businessman in Medan. For those interested in wildlife, the Rahmat International Wildlife Museum & Gallery is a must-visit. This unique museum houses an extensive collection of taxidermied animals from around the world, allowing visitors to get up close to various species and learn about their habitats. It's a great opportunity to appreciate the diversity of the natural world. Immerse yourself in the vibrant Indian culture at the Shri Mariamman Temple, a colorful Hindu temple adorned with intricate carvings and statues. Take a moment to soak in the peaceful ambiance and witness traditional rituals being performed. Another nearby temple worth exploring is the Gunung Timur Temple, known for its striking architecture and serene atmosphere. If you're interested in delving into the local history and art scene, the Museum Gedung Arca is the place to go. This museum showcases a collection of archaeological artifacts and traditional artworks, providing insights into the rich cultural heritage of Sumatra Utara. For some family-friendly fun, head to Wonders Water World, a thrilling water park featuring exciting slides and pools. Cool off from the tropical heat and enjoy a day of splashing around with your loved ones. Alternatively, you can visit Sri Mersing Beach, a picturesque coastal area where you can relax on the sandy shores and take in the breathtaking views of the ocean. Other notable landmarks and attractions near the hotel include the Bukit Barisan Military Museum, which offers a glimpse into Indonesia's military history, and the Consulate of India, an impressive building that represents the diplomatic ties between Indonesia and India. With such a diverse range of attractions nearby, Grand Cityhall Hotel Medan is the perfect base for exploring the cultural heritage and natural beauty of Medan.

Conveniently Located near Medan Train Station

Grand Cityhall Hotel Medan is ideally situated just a stone's throw away from Medan Train Station, making it a perfect choice for travelers who prefer to explore the city using public transportation. The hotel's close proximity to the train station provides guests with easy access to various destinations in and around Medan. Whether you're planning to visit the iconic Maimun Palace, explore the vibrant Pajak Ikan Market, or immerse yourself in the local culture at the Tjong A Fie Mansion, all these attractions are just a short train ride away from the hotel. Medan Train Station is a major transportation hub in the city, connecting travelers to other cities in North Sumatra and beyond. With its well-connected network, guests staying at Grand Cityhall Hotel Medan can conveniently travel to popular destinations such as Lake Toba, Bukit Lawang, and Berastagi. The train station also offers easy access to the nearby Kuala Namu International Airport, making it a convenient option for those arriving or departing by air. With its strategic location near Medan Train Station, Grand Cityhall Hotel Medan ensures that guests can easily navigate the city and explore its attractions with ease.

A Gastronomic Delight Just Steps Away

Grand Cityhall Hotel Medan is surrounded by an array of fantastic dining options that are sure to satisfy any palate. Just a short stroll away, you'll find Kimukatsu Sun Plaza Medan and Kimukatsu Deli Park Medan, where you can indulge in their famous Japanese-style breaded cutlets. For seafood lovers, Nelayan Jala Jala Sun Plaza offers a delectable selection of fresh catches prepared in various mouthwatering ways. Sushi Tei - Teuku Daud is a must-visit for sushi enthusiasts, serving up a wide range of authentic Japanese dishes. If you're looking for a unique dining experience, Istana Koki Wedding Venue & Event Space combines delicious food with a stunning setting. Bistronomix, Bel Mondo, and SOHO Capital Medan are all nearby, offering a diverse range of international cuisine to suit every taste. For those craving traditional Indonesian fare, Wisma Benteng Restaurant is the perfect spot to savor local flavors. And if you're in the mood for a cozy cafe atmosphere, INTERLOKAL serves up delicious coffee and light bites. With such a variety of dining options in close proximity, you'll never run out of culinary adventures during your stay at Grand Cityhall Hotel Medan.

Shop 'til You Drop at Medan's Premier Shopping Landmarks

Located in the heart of Medan, Grand Cityhall Hotel Medan offers easy access to a plethora of shopping landmarks. Just steps away from the hotel, you'll find Sun Plaza, a popular shopping destination known for its wide range of local and international brands. Deli Plaza is another nearby option, offering a mix of fashion, electronics, and dining options. Medan Centre Point is a bustling shopping complex where you can find everything from clothing and accessories to home decor and electronics. Cambridge City Square and Cambridge Mall are perfect for those looking for a unique shopping experience, with a variety of boutique stores and specialty shops. Pajak Ikan is a local market where you can immerse yourself in the vibrant atmosphere and browse through a wide selection of fresh produce and local delicacies. Center Point Mall and Grand Palladium Mall are also within close proximity, providing even more shopping options for guests of Grand Cityhall Hotel Medan. Whether you're a fashion enthusiast, a foodie, or simply looking for some retail therapy, these shopping landmarks offer something for everyone.

Affordable Luxury at Grand Cityhall Hotel Medan

Experience the perfect blend of luxury and affordability at Grand Cityhall Hotel Medan. With an average room price of just $73, this hotel offers exceptional value for money compared to the average price of a hotel room in Medan, which is $23. At Grand Cityhall Hotel Medan, guests can indulge in a range of modern amenities and impeccable service without breaking the bank. Each elegantly designed room is equipped with comfortable beds, stylish furnishings, and state-of-the-art technology. The hotel also features a rooftop pool with stunning city views, a fitness center for those who like to stay active, and a spa for ultimate relaxation. Whether you are traveling for business or leisure, Grand Cityhall Hotel Medan provides a convenient location in the heart of the city. Explore the vibrant streets of Medan, visit nearby attractions, or sample local cuisine at the numerous restaurants and cafes in the area. With its affordable rates and luxurious offerings, Grand Cityhall Hotel Medan is the perfect choice for travelers looking for a memorable stay at an unbeatable price.

Wonderful Stay with Excellent Staff and Comfortable Rooms

Guests of Grand Cityhall Hotel Medan have consistently praised the hotel for its excellent staff and comfortable rooms. Many reviewers have mentioned the wonderful and respectful staff who go above and beyond to ensure a pleasant stay. Guests have also expressed their intention to return to the hotel, highlighting the positive experience they had. The breakfast buffet has been a highlight for many, with guests thoroughly enjoying the variety and quality of the food. Overall, guests have described their stay at Grand Cityhall Hotel Medan as wonderful, thanks to the friendly staff, cozy and comfortable rooms, and delightful breakfast buffet.

A Haven of Excellence: Grand Cityhall Hotel Medan's Stellar Customer Ratings

Grand Cityhall Hotel Medan in Medan, Indonesia, has garnered an impressive overall rating of 9.1 on Agoda, making it a top choice among travelers. This exceptional rating is a testament to the hotel's commitment to providing an outstanding guest experience. One of the standout aspects of Grand Cityhall Hotel Medan is its exceptional value for money, as reflected in its impressive rating of 9.0. Guests can enjoy luxurious amenities and impeccable service without breaking the bank, making it an ideal choice for budget-conscious travelers seeking a memorable stay. Furthermore, the hotel's facilities have also received high praise, with a rating of 9.0. From the moment guests step into the elegant lobby, they are greeted by a sense of sophistication and comfort. The hotel boasts a range of amenities, including a fitness center, spa, and swimming pool, ensuring that guests have everything they need for a relaxing and enjoyable stay. Cleanliness is another area where Grand Cityhall Hotel Medan excels, with a rating of 9.1. Guests can expect pristine and well-maintained rooms, ensuring a comfortable and hygienic stay. The hotel's meticulous attention to detail in maintaining cleanliness sets it apart and contributes to the overall exceptional guest experience. Location is key, and Grand Cityhall Hotel Medan has truly mastered this aspect, receiving a remarkable rating of 9.4. Situated in the heart of Medan, guests have easy access to the city's vibrant attractions, shopping centers, and dining options. Whether guests are exploring the cultural landmarks or indulging in the local cuisine, they can do so with utmost convenience. Last but not least, the staff at Grand Cityhall Hotel Medan are highly regarded for their exceptional performance, earning a rating of 9.1. From the moment guests arrive, they are greeted with warm hospitality and attentive service. The dedicated staff go above and beyond to ensure that every guest's needs are met, creating a truly memorable and personalized experience. With its outstanding customer ratings in various aspects, Grand Cityhall Hotel Medan is undeniably a haven of excellence, promising guests a remarkable stay filled with comfort, convenience, and impeccable service.

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Amenities and facilities

Exceptional9.2

Facilities

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Body scrub
  • Computer station
  • Fitness center
  • Foot bath
  • Gym/fitness
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Asian breakfast
  • Asian cuisine in restaurant
  • Bar
  • BBQ facilities
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [free]
  • Breakfast service
  • Buffet in restaurant
  • Chinese cuisine in restaurant
  • Coffee/tea in restaurant
  • Coffee shop
  • Desserts in restaurant
  • Halal breakfast
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant breakfast
  • Restaurant dinner
  • Restaurant lunch
  • Restaurants
  • Room service [24-hour]
  • Snack bar
  • Soup in restaurant
Services and conveniences
  • Air conditioning in public area
  • Audio-visual equipment for special events
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Indoor venue for special events
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Meetings
  • Meeting stationery
  • Outdoor venue for special events
  • Postal service
  • Projector/LED display
  • Safety deposit boxes
  • Salon
  • Seminars
  • Shops
  • Smoking area
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Bathrobes
  • Desk
  • Free bottled water unavailable
  • Satellite/cable channels
  • Shower
  • Smoking allowed
  • Telephone
  • Window

Food and dining

Restaurants on site
D’Heritage Coffee Shop at Balai Kota Underground
  • Cuisine: Asian
  • Menu: Buffet
Spoon Dining
  • Cuisine: Asian
  • Menu: Buffet

Location

Jalan Balaikota No.1, Medan City Center, Medan, Indonesia, 20112

Exceptional9.5

Location

Airports
  • Kualanamu International Airport (KNO)
    22.4 km
  • Silangit Airport (DTB)
    151.7 km
Public transportation
  • Medan Train Station
    340 m
  • Pulu Brayan
    4.7 km
Hospital or clinic
  • Rumah Sakit Murni Teguh
    490 m
Shopping
  • Center Point Mall
    420 m
Convenience store
  • Indomaret
    330 m
Cash withdrawal
  • ATM
    120 m

What's nearby

Popular landmarks
  • Center Point Mall
    420 m
  • Tjong A Fie's Mansion
    650 m
  • Shri Mariamman Temple
    990 m
  • Gunung Timur Temple
    1.6 km
  • Rahmat International Wildlife Museum & Gallery
    1.6 km
  • Medan Grand Mosque
    2.0 km
  • Maimun Palace
    2.5 km
  • Maha Vihara Maitreya Cemara Asri
    4.4 km
  • Marian Shrine of Annai Velangkanni
    8.9 km
Nearby landmarks
  • City Hall
    40 m
  • Bank Indonesia
    80 m
  • Merdeka Square
    130 m
  • London Sumatera
    130 m
  • Main Post Office
    180 m
  • Mayor's Office
    240 m
  • Medan Train Station
    340 m
  • Museum Gedung Arca (Museum Negeri Provinsi Sumatra Utara)
    370 m
  • Grand Palladium Mall
    390 m
  • Center Point Mall
    420 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Number of floors15
  • Room voltage250
  • Number of rooms 209
  • Non-smoking rooms/floorsyes

Property announcements

A cash security deposit of IDR 500,000 is required upon check-in for charges or damages during the stay. Please contact the property for more information.

Reviews of Grand Cityhall Hotel Medan from real guests

Provided by verified guests of

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9.1
  • Location score 9.5 out of 10 and is a high score in Medan
    Location9.5
  • Cleanliness score 9.3 out of 10 and is a high score in Medan
    Cleanliness9.3
  • Facilities score 9.2 out of 10 and is a high score in Medan
    Facilities9.2
  • Service score 9.2 out of 10 and is a high score in Medan
    Service9.2
  • Value for money score 9.1 out of 10 and is a high score in Medan
    Value for money9.1
High score for Medan

Rating

9+ Exceptional (923)
8-9 Excellent (100)
7-8 Very Good (96)
6-7 Good (32)
<6 Below Expectation (48)

Review summary

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Guests had a wonderful stay at this hotel in Medan. The staff received high praise for their friendly and attentive service. The location was convenient, with two malls and public transportation nearby. The breakfast spread was delicious, with plenty of local delicacies to choose from. The rooms were clean, spacious, and equipped with comfortable beds. Facilities, including a garden, pool, gym, sauna, steam room, and jacuzzi were well-maintained and complete.

Facilities aged, some rooms overpriced.

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Showing 1,201 verified guest comments
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  1. 8.8
    Excellent
    Christina from Indonesia
    Business traveler
    Premier Deluxe King Room
    Stayed 3 nights in March 2024

    “Spacious Room”

    I stayed with my elderly mother. I asked a nice spacious quiet room at high floor, and they gave it to me. 1. The room was nice, clean and bright, the bed was comfort, we had a very nice sleep. 2. I like their gym, the equipments are quite complete. I went few times, since I like the equipments. But, it seems the staff who were on duty at that moment had no guts to remind the guests/gym members to dress/behave properly during their training. Some of them didnt wear tshirts at all, sang/speak very loud like didnt care to other users, so weird behaviour at 5 star hotel? Why they think they can behave like that. No respect to other users whatsoever. Plus, the mats for yoga i think it needs to replace with new ones too. 3. The breakfast. I chose this hotel since got recommendation from our friends who said the breakfast in here were very nice. Unfortunately not. The salad and fruits were so limited variety, and when they were finished, the staffs didnt fill them up quickly. Other food tasted so bland. We told to them about it anyway. When you go to stay at 5 star hotel, you expect 4 things : a. Lovely room where we can have nice sleep b. The wonderful breakfast, it must be so special, that's why you pay more for 5 star hotel, i think they need to go to other 5 star hotel so they know what quality breakfast they should offer c. The complete gym and nice swimming pool d. Strong wifi.

    Reviewed March 29, 2024
  2. 8.4
    Excellent
    Phinyada from Thailand
    Family with young children
    2-Bedroom Apartment for 3 Adults
    Stayed 1 night in April 2024

    “Comfortable, clean, good food ”

    We stayed at Grand Cityhall both on our way in and way out of Medan during our week-long trip to Lake Toba and Berastagi. It was a pleasant and comfortable stay. We loved staying in the 2 bed-room and it was very spacious and also had a kitchen, dining room, living room, and water dispenser. Staff from check-in to those in the restaurants were all very nice and could speak English well. We enjoyed having meals at the hotel's Chinese restaurant Ji Long which was delicious and we were lucky that they had the 40% discount too which gave us great value of money for quality Chinese dishes (both dimsum, ala carte, and also had a good selection of vegetarian options). The hotel's breakfast also had a big spread of both local and western food. As long travels on the way back, we also took opportunity of our spacious room to order food in by Grab and had a relaxing meal back in our room with family members. The hotel is not located next to the shopping mall though but can be reached by walking or by a short car ride away which was quite convenient.

    Reviewed May 12, 2024
  3. 10.0
    Exceptional
    vanessa from Indonesia
    Couple
    Deluxe Room
    Stayed 1 night in March 2025

    “oke”

    Grand Cityhall terletak dengan nyaman di jantung Medan, memberikan akses mudah ke atraksi dan fasilitas setempat. Bank dan mall hanya cukup beberapa menit berjalan kaki. Kamar kami merupakan kejutan yang menyenangkan. Kamar itu luas, sangat bersih, dan dilengkapi dengan perabotan modern. Tempat tidurnya sangat nyaman, memastikan tidur malam yang nyenyak. Kami terkesan dengan pilihan makanan yang tersedia. Sarapan prasmanan memiliki beragam pilihan, semuanya penuh rasa, segar, dan lezat. Pelayanannya juga luar biasa. Setiap anggota staf (Ade) yang kami ajak bicara sangat perhatian dan berusaha lebih untuk membuat masa tinggal kami menyenangkan. Masa tinggal kami sungguh luar biasa. Perhatian hotel terhadap detail dan komitmennya terhadap kepuasan tamu terlihat di setiap aspek. Kami sangat merekomendasikan hotel ini kepada siapa pun yang mencari akomodasi yang nyaman dan mewah.

    Reviewed March 15, 2025
  4. 10.0
    Exceptional
    Selvi from Indonesia
    Couple
    Cityhall Spa Room
    Stayed 1 night in December 2024

    “Will be back for sure.”

    The experience at this place surpasses everything Our hope!! From the moment we walked in, we were greeted with an extraordinary atmosphere and warm hospitality. The staff is very friendly and attentive, ensuring that every need is met. The service is the best, with every detail carefully attended to. The food is truly amazing, with every dish full of flavor and expertly prepared; every bite is a delight to the senses! The professionalism displayed by the entire team deserves a thumbs up, especially Ms. Ade, making our visit truly enjoyable. Without a doubt, we will return again and again, and we can't wait to bring our whole family to share this experience. This place has earned our highest recommendation, and we eagerly anticipate returning for even more unforgettable moments. If you are looking for a fantastic dining experience, look no further; this place has it all! Will be back for sure.

    Reviewed December 17, 2024
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  5. 10.0
    Exceptional
    Anggi from Indonesia
    Family with teens
    Deluxe Room
    Stayed 1 night in January 2025

    “Hotel Terbaik di Medan”

    Serius, Execellent bangeeett 👍🏻 first time here, karna ada urusan bisnis. 1. Security ramah 9.5/10 2. Reception warm welcome banget, positif vibes 👍🏻 request dipenuhi, I like it 9.9/10. *deposit 500k *penyampaian informasi fasilitas hotel ( i feel like "this is our hotel, please enjoy here") 3. Room 9.9/10 *bersih banget, bed juga nyaman bikin males bangun *bantal gede-gede!dan super empuk. *wifi kenceng *Netflix Ok *kamar mandi ok incl complimentary and amenities . 4. Fasilitas 9.8/10 variasi alat gym super lengkap dan keren, sangat enjoy waktu work out kmrin. *pool the best di outdoor👍🏻 5. Breakfast 9.9/10 *hampir perfect. Hanya kurang di makanan agak lama di refil. Untuk variasi Dressingnya enakkkk *makanan berat juga enak banget. Apalagi lontong Medan, lupis & dimsum nomero uno 👍🏻 6. Staff resto 10/10 PERFECT!!!! *staff mbak2 (Ade) SUPER EXCELLENT. Sejauh saya menginap di hotel berbintang di Medan staff di Grand Cityhall yang paling Perfect Service👍🏻👍🏻. I will back soon!!!

    Reviewed January 13, 2025
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