Lobby, DoubleTree by Hilton Surabaya in Surabaya
King Deluxe Room - Bed, DoubleTree by Hilton Surabaya in Surabaya
Reception, DoubleTree by Hilton Surabaya in Surabaya
Exterior view, DoubleTree by Hilton Surabaya in Surabaya
Restaurant, DoubleTree by Hilton Surabaya in Surabaya
Restaurant, DoubleTree by Hilton Surabaya in Surabaya
Bathroom, DoubleTree by Hilton Surabaya in Surabaya

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DoubleTree by Hilton Surabaya

Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275 - See map

Make your best journey to Surabaya with the promised standard of Hilton CleanStay, and enjoy car park free of charge. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Hygiene Plus

Sparkling clean

Inside city center

Top Value

Check-in [24-hour]

Hilton CleanStay

Clean and Ready for you

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Kids club

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

5 travelers have booked today.

See map

9.6Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Taman Gantung
100 m
Museum Surabaya
140 m
BG Junction
300 m
Blauran Market
310 m
Wisata Rasa
350 m
Popular landmarks
Tunjungan Plaza
870 m
Tugu Pahlawan
1.2 km
Monkasel (Submarine Monument)
2.1 km
Suramadu National Bridge
2.1 km
Sampoerna Museum
2.9 km
Closest landmarks
Kantor Garuda Indonesia
270 m
Consulate of Hungary
460 m
Posyandu Genteng
480 m
Pasar Genteng
510 m
Tomb of Dr. Soetomo
610 m
Value for money9.4
Distance to city center1,5 km
Location rating9.6
Nearest airportJuanda International Airport (SUB)
Distance to airport14.7 km

Rooms available at DoubleTree by Hilton Surabaya

King Premium Suite
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Presidential Suite
...
  • Room size: 138 m²/1485 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Loft Duplex Suite
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  • Room size: 102 m²/1098 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Corner Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Room
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Accessible Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Suite
...
  • Room size: 59 m²/635 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Guest Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
King Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Top things to do in Surabaya

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does DoubleTree by Hilton Surabaya have a fitness center?

DoubleTree by Hilton Surabaya features free 24-hour fitness center that is opportunely located at the tip of your finger, allowing you to get your daily exercise in at any time of the day so you can spend your holiday break the way you want. For more details, please contact the property for more information.

What public parks are nearby DoubleTree by Hilton Surabaya?

While staying at DoubleTree by Hilton Surabaya, enjoy your morning or evening wander at nearby park which include Taman Gantung, Taman Buah Undaan, and KidZoona.

How long do visitors generally stay at DoubleTree by Hilton Surabaya?

Verified past guests that have stayed at DoubleTree by Hilton Surabaya had an average nightly stay of 2 nights at this property.

What was the average room rate for DoubleTree by Hilton Surabaya been in the past month?

The average room rate for DoubleTree by Hilton Surabaya in the past month is 1111254.23 IDR, compared to city's average of 345516.02 IDR.

In which languages can DoubleTree by Hilton Surabaya's personnel communicate?

DoubleTree by Hilton Surabaya can communicate in 3 languages and supports widely used languages such as English and Mandarin Chinese for guests visiting this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What do past guests love most about DoubleTree by Hilton Surabaya?

Past guests that stayed at DoubleTree by Hilton Surabaya have given this property a rating of 9.608 for its exceptional cleanliness as the major highlight for their stay.

What is the verified guest review consensus about DoubleTree by Hilton Surabaya's beds?

80.0% of our past guest ratings have given a positive review and comments about this property's beds. You can look up on more detailed customer reviews, and comments for DoubleTree by Hilton Surabaya down in the review section.

What is the verified guest review consensus about DoubleTree by Hilton Surabaya's swimming pool?

67.0% of our verified visitor evaluations have given an optimistic review and comments about this property's swimming pool. You can look up on more detailed customer reviews, and comments for DoubleTree by Hilton Surabaya down in the review section.

What is the average rating that past Group travelers have given to DoubleTree by Hilton Surabaya?

Verified group travelers that have stayed at this property have given DoubleTree by Hilton Surabaya an average rating of 9.4. You can look up more specific customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What do local travelers think about DoubleTree by Hilton Surabaya?

Verified local travelers that have stayed at this property have given DoubleTree by Hilton Surabaya an average rating of 9.6. You can look up on more detailed customer testimonials, and feedback for this property down in the review section.

What is the closest airport to DoubleTree by Hilton Surabaya?

The nearest airport to DoubleTree by Hilton Surabaya is Juanda International Airport, 15.0 km away.

More about DoubleTree by Hilton Surabaya

More about DoubleTree by Hilton Surabaya





Unwind and Indulge in DoubleTree by Hilton Surabaya's Entertainment Facilities

At DoubleTree by Hilton Surabaya, guests are treated to a range of entertainment facilities that ensure a delightful and memorable stay. Whether you're looking to relax or have a fun-filled evening, this hotel has something for everyone. For those seeking a vibrant nightlife experience, the hotel boasts a stylish bar and a lively nightclub. Enjoy a refreshing cocktail or your favorite drink at the bar, where expert mixologists create delicious concoctions. Dance the night away at the nightclub, where the energetic atmosphere and music will keep you entertained until the early hours. For ultimate relaxation, the hotel offers a sauna where guests can unwind and rejuvenate after a long day of exploring Surabaya. Indulge in the soothing heat and let your worries melt away. Additionally, the shared lounge/TV area provides a cozy space to relax and socialize with fellow guests. Catch up on your favorite shows or engage in a friendly conversation in this comfortable setting. Lastly, don't forget to visit the gift/souvenir shop to bring back a piece of Surabaya with you. Choose from a wide selection of unique and locally made items, perfect for souvenirs or gifts for loved ones. With these entertainment facilities, DoubleTree by Hilton Surabaya ensures that your stay is not only comfortable but also filled with excitement and relaxation.

Stay Active and Energized at DoubleTree by Hilton Surabaya's Sports Facilities

At DoubleTree by Hilton Surabaya, we understand the importance of staying active while traveling. That's why we offer a range of top-notch sports facilities to keep you energized and in shape throughout your stay. Our state-of-the-art fitness center is equipped with the latest exercise machines and equipment, providing you with everything you need for a fulfilling workout session. Whether you prefer cardio exercises or strength training, our free 24-hour fitness center is at your disposal, allowing you to exercise at your convenience. After a rewarding workout, take a dip in our refreshing outdoor pool. Surrounded by lush greenery and comfortable loungers, our pool offers the perfect setting for relaxation and rejuvenation. Enjoy a refreshing swim or simply bask in the sun while sipping on a refreshing beverage from our poolside bar. With our exceptional sports facilities, staying active and maintaining your fitness routine has never been easier at DoubleTree by Hilton Surabaya. So, pack your workout gear and get ready to enjoy a fulfilling stay at our hotel.

Convenience Facilities at DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With services like laundry service, room service, and dry cleaning, guests can easily take care of their laundry needs without leaving the hotel. The safety deposit boxes provide a secure place for guests to store their valuables, while the concierge is available to assist with any inquiries or arrangements. Stay connected with the complimentary Wi-Fi in public areas, allowing guests to easily browse the internet or catch up on work. For those who prefer to smoke, there is a designated smoking area available. The express check-in/check-out service ensures a quick and efficient process, saving guests valuable time. Luggage storage is also available, allowing guests to explore the city without having to worry about their belongings. Finally, the daily housekeeping service ensures that the rooms are kept clean and tidy throughout the stay. With these convenient facilities, DoubleTree by Hilton Surabaya aims to provide a seamless and enjoyable experience for all its guests.

Convenient Transport Facilities at DoubleTree by Hilton Surabaya

At DoubleTree by Hilton Surabaya, guests can enjoy a seamless and hassle-free experience with a range of transport facilities available. The hotel offers convenient airport transfer services, ensuring that guests can arrive and depart from Surabaya with ease. For guests who prefer to drive, the hotel provides valet parking and a secure car park onsite. The self-parking option is also available, allowing guests to park their vehicles at their own convenience. Best of all, the car park is free of charge, eliminating any additional expenses for guests. To explore the city and its attractions, DoubleTree by Hilton Surabaya offers a shuttle service, making it easy for guests to get around. Whether it's for business meetings or leisure activities, guests can rely on the hotel's reliable taxi service to conveniently reach their destinations. Please note that car park charges may be applied for guests who choose to utilize the car park facilities. With these transport options, guests can enjoy a stress-free stay at DoubleTree by Hilton Surabaya, knowing that their transportation needs are well taken care of.





Indulge in a Culinary Journey at DoubleTree by Hilton Surabaya

At DoubleTree by Hilton Surabaya, dining is an experience that will tantalize your taste buds and leave you craving for more. With a variety of dining facilities to choose from, you are sure to find something to satisfy every craving. Start your day off right at the hotel's coffee shop, where you can enjoy a freshly brewed cup of coffee or tea along with a selection of pastries and light snacks. For a more substantial meal, head to the on-site restaurant, which offers a diverse menu of international and local dishes. Whether you're in the mood for a juicy steak, fresh seafood, or traditional Indonesian cuisine, you'll find it all here. If you prefer to dine in the comfort of your own room, take advantage of the convenient room service option. From breakfast in bed to a late-night snack, the hotel's attentive staff will ensure that your every craving is satisfied. Additionally, DoubleTree by Hilton Surabaya caters to the dietary needs of all guests, with both a halal and kosher restaurant available on-site. No stay at DoubleTree by Hilton Surabaya would be complete without indulging in the delicious breakfast buffet. Wake up to a spread of mouthwatering options, including a variety of hot and cold dishes, fresh fruits, pastries, and more. If you prefer a lighter start to your day, the hotel also offers a continental breakfast option. With its diverse dining facilities and commitment to culinary excellence, DoubleTree by Hilton Surabaya is the perfect destination for food lovers. Whether you're a coffee enthusiast, a fan of international cuisine, or simply looking to enjoy a delicious meal in the comfort of your room, this hotel has it all.

Luxurious and Spacious Rooms at DoubleTree by Hilton Surabaya

Indulge in the luxurious and spacious rooms at DoubleTree by Hilton Surabaya, offering a variety of room types to suit every traveler's needs. With options such as the King Accessible Room, King Corner Suite, King Deluxe Room, King Deluxe Suite, King Executive Room, King Guest Room, King Loft Duplex Suite, King Premium Suite, King Presidential Suite, Twin Executive Room, and Twin Guest Room, you'll find the perfect accommodation for your stay in Surabaya, Indonesia. Booking your stay at DoubleTree by Hilton Surabaya through Agoda guarantees you the best prices and a hassle-free experience. With Agoda's competitive rates and easy-to-use platform, you can secure your preferred room type at the most affordable price. Enjoy the convenience of browsing through the available room options, comparing prices, and making a reservation in just a few clicks. Agoda ensures that your booking process is seamless, allowing you to focus on the excitement of your upcoming trip to Surabaya.

Discover the Vibrant Surabaya Center

Welcome to Surabaya Center, a bustling district in the heart of Surabaya, Indonesia. This vibrant area is known for its lively atmosphere, rich history, and modern amenities, making it an ideal destination for both business and leisure travelers. Surabaya Center offers a plethora of attractions and activities to explore. History enthusiasts can visit the iconic Heroes Monument, a towering landmark that commemorates the Battle of Surabaya. For a taste of local culture, head to the House of Sampoerna, a museum and cigarette factory that showcases the city's tobacco industry. Shopaholics will be delighted with the numerous shopping malls and markets in the area, such as Tunjungan Plaza and Pasar Atom, where you can find everything from high-end fashion to traditional crafts. After a day of exploring, you can unwind and indulge in the vibrant culinary scene of Surabaya Center. From street food stalls to upscale restaurants, this district offers a wide array of dining options that cater to all tastes. Whether you're craving authentic Indonesian cuisine or international dishes, you'll find it all within easy reach. Surabaya Center truly captures the essence of Surabaya, blending tradition with modernity to create an unforgettable experience for visitors.

Convenient Transportation Options from Surabaya Airports to DoubleTree by Hilton Surabaya

Located in the bustling Surabaya Center, DoubleTree by Hilton Surabaya is easily accessible from the nearby airports. Travelers arriving at Surabaya's Juanda International Airport, the city's main gateway, have several transportation options to reach the hotel. One of the most convenient ways to get to DoubleTree by Hilton Surabaya from Juanda International Airport is by taxi. Taxis are readily available at the airport's designated taxi stand. The journey to the hotel takes approximately 30 minutes, depending on traffic conditions. It is advisable to use official taxis with meters to ensure a fair price. Another option is to book a private airport transfer. Many hotels, including DoubleTree by Hilton Surabaya, offer this service for guests. With a pre-arranged transfer, a professional driver will meet you at the airport and take you directly to the hotel in a comfortable vehicle. This option provides convenience and peace of mind, especially for those traveling with heavy luggage or during late hours. For budget-conscious travelers, there is also a shuttle bus service available from the airport to various locations in Surabaya. However, it is important to note that the shuttle bus may not drop you off directly at DoubleTree by Hilton Surabaya. You may need to take a short taxi ride or public transportation from the drop-off point to reach the hotel. Overall, getting to DoubleTree by Hilton Surabaya from Surabaya's airports is hassle-free, with multiple transportation options to suit different preferences and budgets. Whether you choose a taxi, private transfer, or shuttle bus, you can look forward to a comfortable and convenient journey to this stylish hotel in the heart of Surabaya.

Exploring Surabaya's Landmarks and Attractions near DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya offers a prime location for exploring the vibrant city of Surabaya, Indonesia. Situated near several notable landmarks and attractions, guests can immerse themselves in the rich history and cultural heritage of the city. One of the must-visit landmarks near the hotel is the Sampoerna Museum. Housed in a historic Dutch colonial building, this museum provides a fascinating insight into the history of the Sampoerna cigarette company, showcasing vintage cigarette-making machines and artifacts. Another iconic landmark is the Suramadu National Bridge, connecting Surabaya with the island of Madura. Spanning over 5.4 kilometers, this impressive bridge offers panoramic views of the city skyline and the Madura Strait. Nature lovers will appreciate the nearby Bungkul Park, a spacious green oasis in the heart of the city. With its beautiful gardens, jogging tracks, and recreational facilities, it's the perfect place to relax and unwind. For those interested in Surabaya's maritime history, the Monkasel (Submarine Monument) is a must-see attraction. This decommissioned Russian submarine turned museum provides a unique opportunity to explore the interior and learn about the country's naval heritage. Other notable landmarks and attractions within easy reach of the hotel include Tugu Pahlawan, a towering monument dedicated to the heroes of Surabaya, Surabaya's Zoo, home to a diverse range of animals, the Suroboyo Monument, which showcases Surabaya's iconic symbols, the historic Ampel Mosque, a significant Islamic pilgrimage site, and the impressive Muhammad Cheng Hoo Mosque, a stunning example of Chinese-Muslim architecture. With such a wealth of landmarks and attractions nearby, guests at DoubleTree by Hilton Surabaya are perfectly positioned to experience the best of Surabaya's cultural, historical, and natural wonders.

Convenient Public Transport Stations near DoubleTree by Hilton Surabaya

Located in the vibrant city of Surabaya, DoubleTree by Hilton Surabaya offers easy access to several public transport stations, making it a convenient choice for both business and leisure travelers. Just a short distance away from the hotel, guests can find Semut Train Station, Gubeng Train Station, Surabaya Kota, Sidotopo Train Station, Ngagel, and Pasar Turi Train Station. For those looking to explore the city, Semut Train Station is a great starting point. From here, travelers can hop on a train and conveniently reach various attractions and destinations in Surabaya. Gubeng Train Station is another nearby option, providing excellent connectivity to other parts of the city and beyond. Surabaya Kota is a bustling transportation hub that offers a wide range of public transport options, including buses and taxis. This station is perfect for travelers who want to quickly navigate the city and visit popular landmarks and shopping centers. Sidotopo Train Station is also easily accessible from the hotel, providing a convenient way to explore Surabaya and its surroundings. Ngagel and Pasar Turi Train Station are additional options for guests who prefer to use the train system to get around the city. With these well-connected public transport stations nearby, guests staying at DoubleTree by Hilton Surabaya can easily explore the city's attractions, business districts, and cultural sites, ensuring a memorable stay in Surabaya.

Delicious Dining Options Nearby

When it comes to dining options, DoubleTree by Hilton Surabaya is surrounded by a plethora of delicious restaurants. Just a stone's throw away, you'll find Aiola Eatery, a trendy eatery serving up a fusion of international and local cuisines. For coffee lovers, BONCAFE MANYAR KERTOARJO is the perfect spot to grab a cup of freshly brewed coffee and indulge in some delectable pastries. Seafood enthusiasts will delight in Layar Seafood KH Abdul Wahab Siamin, known for its mouthwatering seafood dishes prepared with the freshest catch of the day. Craving some authentic Indonesian flavors? Look no further than Apeng Kwetiau Medan - Kedung Doro, Sate Klopo Ondomohen Bu Asih - Walikota Mustajab, and Soto Ayam 'Cak To' Undaan Wetan. These local favorites offer a taste of Surabaya's culinary heritage. For those seeking a unique dining experience, Rawon Setan - Embong Malang is a must-visit. Indulge in their famous beef stew, known as rawon, which is cooked to perfection with a rich blend of spices. Soto Ambengan Pak Sadi is another local gem, serving up hearty bowls of soto, a traditional Indonesian soup. If you're in the mood for international cuisine, Wapo Resto - Airlangga is the place to be. Their menu features a range of dishes inspired by flavors from around the world. And for a touch of elegance, Bon Ami Restaurant offers a fine dining experience with its sophisticated ambiance and exquisite menu. With such a diverse range of dining options nearby, guests at DoubleTree by Hilton Surabaya will never run out of culinary adventures to embark on.

Shop 'til You Drop in Surabaya

DoubleTree by Hilton Surabaya is a shopper's paradise, surrounded by a plethora of shopping landmarks. Just a short walk away, Central Point Mall offers a wide range of international and local brands, perfect for fashion enthusiasts. For those looking to immerse themselves in the local culture, Mirota Batik is a must-visit, offering a wide selection of traditional Indonesian batik clothing and accessories. Bratang Flower Market is a colorful and vibrant market where visitors can find a variety of fresh flowers and plants. Food lovers will be delighted with Wisata Rasa, a food street that offers a wide array of local delicacies. Pasar Keputran is another popular local market where visitors can find fresh produce, spices, and traditional snacks. For a more upscale shopping experience, Grand City Mall and Marvell City are just a short drive away. Vintage enthusiasts will love browsing through the eclectic collection at Newton Vintage Store. Pasar Genteng is a bustling traditional market where visitors can find everything from clothes to electronics. And lastly, Plaza Tunjungan, one of the largest shopping malls in Surabaya, is just a stone's throw away from the hotel, offering a wide range of shopping, dining, and entertainment options. With these shopping landmarks at its doorstep, DoubleTree by Hilton Surabaya is the perfect choice for both leisure and business travelers looking for a memorable shopping experience in Surabaya.

Affordable Luxury: Experience DoubleTree by Hilton Surabaya at an Unbeatable Price

DoubleTree by Hilton Surabaya offers a truly exceptional stay at an average price of $79 per room. This luxurious hotel provides an unbeatable combination of comfort, convenience, and value for money. Compared to the average price of a hotel room in Surabaya, which stands at $28, DoubleTree by Hilton Surabaya offers an elevated experience without breaking the bank. Step into the world of DoubleTree by Hilton Surabaya and indulge in top-notch amenities and impeccable service. The spacious and elegantly designed rooms provide a haven of relaxation, featuring modern furnishings, plush bedding, and stunning city views. From the moment you arrive, you'll be greeted with warm hospitality and a signature DoubleTree chocolate chip cookie, setting the tone for a memorable stay. Whether you're traveling for business or leisure, DoubleTree by Hilton Surabaya offers an array of facilities to cater to your every need. Take a refreshing dip in the rooftop swimming pool, work up a sweat in the fully-equipped fitness center, or pamper yourself with a rejuvenating spa treatment. With its central location, you'll also have easy access to Surabaya's vibrant attractions, shopping districts, and dining options. Experience the best of Surabaya without compromising on quality or budget. Book your stay at DoubleTree by Hilton Surabaya and enjoy the perfect blend of luxury, affordability, and convenience.

Excellent Staff and Great Facilities

DoubleTree by Hilton Surabaya is highly recommended for its friendly and helpful staff. Guests have praised the hotel for its clean and comfortable rooms, as well as its spacious layout and good lighting. The hospitality provided by the staff is exceptional, with some guests even receiving room upgrades as a gesture of appreciation. The hotel's central location in the city center makes it convenient for guests to explore nearby shopping malls and enjoy delicious local cuisine. Overall, DoubleTree by Hilton Surabaya offers a perfect stay experience.

Luxurious Comfort and Exceptional Service at DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya is a top-rated hotel that consistently receives outstanding customer reviews. With an impressive overall rating of 9.5, it is clear that guests are highly satisfied with their stay at this luxurious hotel in Surabaya, Indonesia. One aspect that stands out in the customer reviews is the exceptional value offered by DoubleTree by Hilton Surabaya. With a remarkable rating of 9.4 for value, guests appreciate the high-quality amenities and services provided at a reasonable price. From the moment they step into the hotel, guests are greeted with warm hospitality and a welcoming atmosphere, making them feel right at home. Another highlight of this hotel is its excellent facilities. With a rating of 9.4, guests are impressed by the range of amenities available to them. Whether it's the well-equipped fitness center, the refreshing outdoor pool, or the elegant dining options, DoubleTree by Hilton Surabaya ensures that guests have everything they need for a comfortable and enjoyable stay.

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Amenities and facilities

Exceptional
Facilities

9.5

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Family
  • Children's books and toys
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Nightclub
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Private bath
  • Sauna
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [charges apply]

Location

Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275
Exceptional
Location

9.6

Airports
  • Juanda International Airport (SUB)
    14.7 km
  • Abdul Rachman Saleh Airport (MLG)
    75.7 km
Public transportation
  • Pasar Turi Train Station
    1.1 km
  • Surabaya Kota
    1.7 km
Hospital or clinic
  • Posyandu Genteng
    480 m
Shopping
  • Tunjungan Plaza
    870 m
Convenience store
  • Indomaret
    310 m
Cash withdrawal
  • ATM
    100 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    870 m
  • Tugu Pahlawan
    1.2 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.1 km
  • Sampoerna Museum
    2.9 km
  • Bungkul Park
    3.8 km
  • Surabaya Town Square
    4.3 km
  • Surabaya's Zoo
    4.4 km
  • Pakuwon Food Festival
    7.5 km
  • Masjid Nasional Al Akbar Surabaya
    9.2 km
Nearby landmarks
  • Taman Gantung
    100 m
  • Museum Surabaya
    140 m
  • Kantor Garuda Indonesia
    270 m
  • BG Junction
    300 m
  • Blauran Market
    310 m
  • Wisata Rasa
    350 m
  • Vertical Six Club
    370 m
  • East Java Art & Culture Center
    370 m
  • Carrefour Hypermarket
    450 m
  • Consulate of Hungary
    460 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-13 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 14 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until23:59
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee450000 IDR
  • Distance from city center1,5 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)250000 IDR
  • Daily Internet/Wi-Fi fee150000 IDR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors23
  • Number of restaurants3
  • Number of rooms 310
  • Year property opened2020
  • Most recent renovation2020
Parking
  • Daily parking fee10000 IDR

Reviews of DoubleTree by Hilton Surabaya from real guests

Provided by verified guests of

Agoda logo
9.4
Cleanliness9.6
Location9.6
Facilities9.5
Service9.5
Value for money9.4
High score for Surabaya
Rating
9+ Exceptional (594)
8-9 Excellent (54)
7-8 Very Good (40)
6-7 Good (9)
<6 Below Expectation (16)
Guest Type
Room Type
Language
Showing 713 verified guest comments
12345
10.0
Exceptional
ADI from Indonesia
Solo traveler
King Accessible Room
Stayed 1 night in March 2022

Staycation at DoubleTree by Hilton Surabaya”

Staycation after 2 years due to the pandemic and finally able to staycation again without antigen test. The stay was on March 27, 2022 (one night). The spacious lobby has a grand piano and a cafe. The receptionists were friendly and helpful. The check-in deposit was only 500k, but I only gave 200k and it was accepted. Complimentary drinks were available for self-service. The room was quite spacious and clean, although it looked simple and not extraordinary. It turned out that the room was accessible for people with disabilities and there was no work desk near the window. The view of Tunjungan Plaza could be seen from the room. The bed was large and comfortable. The TV had a decent selection of channels. The Wi-Fi was good and fast. The bathroom was clean and equipped with sufficient amenities. The breakfast menu had a good variety of tasty options. The dining area was spacious and the service was friendly. The hotel also had a large swimming pool with a view of Tunjungan Plaza, and a nearby fitness center. The parking area was spacious and safe. In front of the hotel, there was the Siola Surabaya Museum and along the road, there were Dutch colonial buildings and interesting pedestrian walkways. From the hotel, it was a 400m or 5-minute walk to Genteng Besar Street, where there were souvenir shops selling Surabaya specialties. The hotel service was good, except for the receptionists who seemed unfocused and didn't read the deposit note properly. The refund of the deposit was excessive during check-out. I was disappointed that I couldn't see the 360-degree rooftop view in the evening or at night.

Reviewed March 30, 2022
Auto-translated through generative A.I.

Bapak Adi, Terima kasih atas waktu yang Anda luangkan untuk memberikan kami ulasan yang sangat detail. Kami senang bahwa Anda menikmati pengalaman staycation di tempat kami. Kami berharap untuk dapat berjumpa kembali dengan Anda dan menunjukkan ruangan pertemuan 360-degree di lantai atas. Hormat kami, Shane Ingram General Manager

Responded April 23, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Tyng from Taiwan
Couple
King Guest Room
Stayed 4 nights in October 2023

Highly recommended accommodation in Surabaya.”

The room is very clean and the breakfast is delicious. The staff's service is also excellent. The location is in the center of Surabaya, very lively. Highly recommended!

Reviewed October 10, 2023
Auto-translated through generative A.I.

Dear Tyng, Thank you for taking time to write your review. We are pleased to learn on your positive comment and we look forward to welcoming you back in not too distant future. Sincerely, Shane Ingram General Manager

Responded October 21, 2023
DoubleTree by Hilton Surabaya
9.6
Exceptional
Keat from Malaysia
Couple
Twin Guest Room
Stayed 1 night in August 2023

Fantastic staycation with nice breakfast spread !!”

Stayed at one night on 17/8/2023. Checked in hotel at around 3pm and was greeted by a friendly male reception. Was given a high floor at level 17. The hotel is located at the busy street and walking distance to Tunjungan mall at around 10mins slow walk. But need to cross over a busy street before reaching the opposite mall. There are lots of eateries along the way to the mall. Pretty safe walk. The hotel has a strict security. All vehicles and guests even luggages were subjected to check and door scan before allowed to get into the hotel entrance. Free drinks and cookies were given to guests upon checking at reception. The cookies were very delicious. The hotel room is spacious and clean. Two large comfy twin beds. 4 bottles of mineral waters were given and lots of teas. The room was equipped with hair dryers and a strong powerful water heater. The TV has lots of channels. I particularly like the swimming pool at level 5. Pool towel is available by the pool counter. There are two pools, adult and kid pool. However, the pools sitting area were rather small and congested. Cold pool water but the view is super beautiful facing the Tunjungan mall. There are sauna and 24hours gym also at level 5. Breakfast is at level 1 makan kitchen. The breakfast spread is super good with lots of fresh fruit juices, coffees and teas. They have lots of desserts as well, Dim sum, noodles, rice and western foods are all available. The restaurant staff were very friendly. Definitely recommend to stay at this hotel. However, there were two things that need to improve. First, upon checking in the hotel, the bell boys were elsewhere to be seen to offer their assistance to deliver guests' baggages to our hotel room neither did the reception counter staff offer the service too. A bit disappointed. Secondly, when we wanna walk out to the main street from the hotel. There were few road block cones were placed next to the boom gate and there was very limited space for the guests to walk thru this

Reviewed August 29, 2023

Hi Keat, Thank you for providing us with your extensive review on our facilities as well as the surrounding of the hotel which Jalan Tunjungan is destined to be the new shopping and eating street of Surabaya. We thank you for your positive feedback on our facilities and breakfast offering. We can't wait to have you staying with us again in the near future. Sincerely, Shane Ingram General Manager

Responded September 06, 2023
DoubleTree by Hilton Surabaya
9.6
Exceptional
Tariq from Malaysia
Solo traveler
King Guest Room
Stayed 4 nights in April 2024

Exceptional Hotel”

I had a lovely stay at this hotel (one of the best I have stayed at). Reception staff were polite and efficient, as was the baggage porter. The room was spacious and clean. Housekeeping kept the room immaculate. WiFi worked very well. Shower worked very nicely, the bed was very comfortable and the room was quiet. Breakfast was outstanding. There was a great selection of really nice food and drink. The gym was also excellent. Very clean and all equipment was state of the art, plentiful and worked very nicely. Checkout was efficient and seamless. An excellent hotel. Surabaya is a lovely place but the hotel was the highlight of my stay.

Reviewed April 24, 2024

Dear Tariq, We are truly heartened to receive your generous review of DoubleTree by Hilton Surabaya. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Shane Ingram General Manager

Responded April 30, 2024
DoubleTree by Hilton Surabaya
9.6
Exceptional
Allez from Indonesia
Couple
King Guest Room
Stayed 1 night in November 2023

Excellent Hotel Experience in Surabaya”

Double Tree is a fantastic choice in Surabaya, situated conveniently on Tunjungan Street at the city center. What made my stay truly memorable was its selection as the host hotel for the FIFA World Cup event, adding a special touch to the experience. The staff were incredibly helpful and polite, ensuring a pleasant stay. The breakfast offered a wide array of options, enhancing the overall experience. However, a minor concern was the potential challenge of booking online taxis due to Car Free Day on Sundays. Thankfully, the staff efficiently handled any transportation issues. Overall, I highly recommend Double Tree for its excellent location, remarkable service, and delightful breakfast experience.

Reviewed February 26, 2024

Dear Allez, We appreciate your feedback and positive rating. We look forward to welcoming you back ron your future visit to the city. Sincerely, Shane Ingram General Manager

Responded February 27, 2024
DoubleTree by Hilton Surabaya
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