This property is in high demand!
38 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2024.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Check-in [24-hour]
"Very easy to check in and check out as well."
"Checkin is fast."
![Check-in [24-hour]](https://pix10.agoda.net/property/2374770/0/4151cc87329c4bf5dbda8763a0b858f4.jpeg?ce=2&s=1024x768)
Great Breakfast
Many guests have praised the breakfast at this property
"Good breakfast, perfect to start the day."
"However, the breakfast is quite good."
"Breakfast buffet was excellent."

Great View
Many guests have praised the view at this property
"The highlight would be rooftop onsen with Tokyo tower view."
"Room with the Tokyo tower view at this rate?"
Inside city center
"The location and the spa and the room is definitely a plus."
"Great stay with very clean hotel and excellent location!"
"Very close to Roppongi Hills & lots of restaurants nearby."

Free Wi-Fi
Spa
Front desk [24-hour]
Restaurants
Massage
Luggage storage
Breakfast
Car park [nearby]
38 travelers have booked today.
Based on 6,539 verified reviews
9.2
8.9
8.9
8.6
8.4
Nearest transportation options
•
Roppongi Subway Station is within 0.13 km
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Roppongi 1 Chome Subway Station is within 0.64 km
Location rating score
There are 359 places in walking distance!
| Value for money | 8.4 |
| Location rating | 9.2 |
| Nearest airport | Haneda Airport (HND) |
| Distance to airport | 13.3 km |
Yes! Candeo Hotels Tokyo Roppongi features dry cleaning service that is accessible all throughout your stay, making sure you're always looking your best in your favorite outfit. Please contact the property for more information.
While lounging at Candeo Hotels Tokyo Roppongi, delight in your evening or night out at BrewDog Roppongi, Cavern Club, and Hub to make the most out of your nightlife.
Verified past guests that have stayed at Candeo Hotels Tokyo Roppongi had an average nightly stay of 2 nights at this property.
Candeo Hotels Tokyo Roppongi can communicate up to 2 languages which includes English for travelers that prefer this language. Please refer to the Amenities and facilities section and in the Languages spoken category to find out what different languages this property supports.
Past visitors that stayed at Candeo Hotels Tokyo Roppongi have given this property a rating of 9.149 for its remarkable location as the primary highlight for their stay.
69.0% of our past customer evaluations have given an optimistic review and remarks about this property's food. You can look up on more detailed customer reviews, and comments for Candeo Hotels Tokyo Roppongi down in the review.
Past families with young children that have stayed at this property have given Candeo Hotels Tokyo Roppongi an average rating of 8.4. You can look up more descriptive customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Candeo Hotels Tokyo Roppongi an average rating of 8.8. You can look up more descriptive customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
The nearest train, metro, or bus station is Roppongi Subway Station, 130.58 m away from Candeo Hotels Tokyo Roppongi.
Candeo Hotels Tokyo Roppongi’s community is Roppongi which consists of popular restaurants such as GYOPAO Gyoza Roppongi, Blue Bottle Coffee - Roppongi Cafe, and Downtown B's Indian Kitchen, Tokyo.
Candeo Hotels Tokyo Roppongi is situated within Roppongi, which makes it suitably close to natural sights including Odaiba.
Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated hours may be charged an additional fee.

Experience Modern Comfort at Candeo Hotels Tokyo Roppongi
Nestled in the vibrant heart of Tokyo, Candeo Hotels Tokyo Roppongi offers guests a contemporary retreat with easy access to the city's iconic attractions. Built in 2017, this stylish hotel combines modern design with thoughtful amenities, ensuring a comfortable and memorable stay. With 149 well-appointed rooms, travelers can enjoy a perfect blend of convenience and luxury in one of Tokyo's most dynamic neighborhoods.
Guests are welcomed to check-in from 3:00 PM and can unwind until 11:00 AM on the day of departure, providing ample flexibility for travel plans. The hotel warmly welcomes families, allowing children aged 1 to 0 to stay free of charge, making it an ideal choice for those traveling with young children. Whether you're visiting for business or leisure, Candeo Hotels Tokyo Roppongi promises a cozy and inviting atmosphere in the heart of Tokyo.
Indulge in Relaxation and Rejuvenation at Candeo Hotels Tokyo Roppongi's Entertainment Facilities
At Candeo Hotels Tokyo Roppongi, guests can immerse themselves in a world of ultimate relaxation and rejuvenation with its top-notch entertainment facilities. Offering a range of luxurious amenities, this hotel ensures that every guest's stay is nothing short of extraordinary.
Unwind and pamper yourself at the hotel's spa, where a team of skilled therapists awaits to provide you with soothing massages and treatments. Whether you prefer a deep tissue massage to release tension or a gentle aromatherapy session to uplift your senses, the spa at Candeo Hotels Tokyo Roppongi has it all. Indulge in a tranquil ambiance as you let go of stress and experience pure bliss.
After a day of exploring the vibrant city of Tokyo, retreat to the sauna and steamroom for a detoxifying experience. These facilities offer a serene environment where you can relax your muscles, cleanse your pores, and rejuvenate your body. Let the heat envelop you as you let go of all worries and emerge feeling refreshed and revitalized.
With its exceptional entertainment facilities, Candeo Hotels Tokyo Roppongi ensures that guests have the perfect balance of relaxation and recreation during their stay. Whether you choose to indulge in a rejuvenating spa treatment or unwind in the sauna and steamroom, you are guaranteed a truly memorable and revitalizing experience.
Convenience at Its Best: Candeo Hotels Tokyo Roppongi's Exceptional Facilities
Candeo Hotels Tokyo Roppongi offers a range of convenience facilities that will make your stay in Tokyo truly hassle-free. Stay connected with complimentary Wi-Fi available in all rooms and public areas, allowing you to easily browse the web, check emails, and stay connected with loved ones. Whether you're a smoker or not, you'll appreciate the designated smoking area, providing a comfortable space for smokers without inconveniencing non-smoking guests.
In addition, Candeo Hotels Tokyo Roppongi offers a host of other convenient services. Take advantage of the dry cleaning service, perfect for those who want to look their best during their stay. Traveling with heavy luggage? No worries! The hotel provides luggage storage facilities, allowing you to explore the city without the burden of carrying your bags. And for those moments when you need a quick refreshment or a late-night snack, the vending machines located within the hotel are always at your service.
With these exceptional convenience facilities, Candeo Hotels Tokyo Roppongi ensures that your stay in Tokyo is not only comfortable but also convenient, allowing you to make the most of your time in this vibrant city.
Convenient Taxi Service at Candeo Hotels Tokyo Roppongi
At Candeo Hotels Tokyo Roppongi, we understand the importance of seamless transportation for our guests. That's why we offer a convenient taxi service right at our doorstep. Whether you need a quick ride to explore the vibrant streets of Tokyo or a reliable transfer to the airport, our dedicated team is ready to assist you in arranging the perfect taxi for your needs.
Our taxi service provides a hassle-free and comfortable way to navigate the city. Our professional drivers are knowledgeable about the local area, ensuring you reach your destination efficiently and on time. Whether you're traveling alone or with a group, our taxis can accommodate your needs with spacious and well-maintained vehicles. Experience the convenience and reliability of our taxi service at Candeo Hotels Tokyo Roppongi, making your stay in Tokyo even more enjoyable.
Indulge in Exquisite Dining at Candeo Hotels Tokyo Roppongi
At Candeo Hotels Tokyo Roppongi, guests are in for a culinary treat with its exceptional dining facilities. The hotel boasts a stylish and sophisticated restaurant that offers a delightful dining experience. Step into the elegant ambiance and indulge in a wide array of delectable dishes prepared by skilled chefs. Whether you're a fan of Japanese cuisine or international flavors, the restaurant at Candeo Hotels Tokyo Roppongi has something to satisfy every palate.
Start your day off right with a sumptuous breakfast buffet at the hotel. Wake up to the enticing aroma of freshly brewed coffee and feast your eyes on a tempting spread of both local and international breakfast favorites. From fluffy pancakes and crispy bacon to traditional Japanese delicacies, there's no better way to fuel up for a day of exploration in Tokyo. With a variety of options to choose from, including a selection of fresh fruits, pastries, cereals, and hot dishes, the breakfast buffet at Candeo Hotels Tokyo Roppongi ensures that every guest is well taken care of.
Whether you're looking for a memorable dining experience or a satisfying breakfast to kickstart your day, Candeo Hotels Tokyo Roppongi's dining facilities are sure to impress. Indulge in the culinary delights on offer and savor every bite in the elegant surroundings of this exceptional hotel.
Comfort and Variety at Candeo Hotels Tokyo Roppongi
At Candeo Hotels Tokyo Roppongi, guests can choose from a range of comfortable and stylish rooms to suit their needs. The 4th Floor Queen Room with Terrace offers a cozy space with a queen bed and a private terrace. For those traveling with a companion, the Executive City View Twin Room provides ample space with two single beds. The Executive King Room is perfect for those seeking a touch of luxury with its spacious layout and a comfortable king bed.
Booking these rooms on Agoda ensures that guests get the best prices and a hassle-free experience. Agoda offers competitive rates, allowing guests to enjoy their stay at Candeo Hotels Tokyo Roppongi without breaking the bank. With Agoda's user-friendly platform, guests can easily browse through the available room options, compare prices, and make their reservation with just a few clicks. By booking through Agoda, guests can have peace of mind knowing that they are getting the best deal and a seamless booking process.
Discover the Vibrant Charm of Roppongi in Tokyo
Welcome to Roppongi, a bustling district in the heart of Tokyo that seamlessly blends traditional Japanese culture with a vibrant, modern atmosphere. Known for its lively nightlife, world-class dining, and renowned art scene, Roppongi is a must-visit destination for travelers seeking a unique and unforgettable experience.
Immerse yourself in the rich cultural heritage of Roppongi by exploring its historic landmarks and traditional temples. Take a stroll through the peaceful gardens of the nearby Roppongi Hills Mori Tower, where you can enjoy stunning views of the city skyline. For art enthusiasts, the iconic Mori Art Museum is a must-see, showcasing contemporary art from around the world.
Indulge your taste buds in Roppongi's diverse culinary scene, offering a wide range of international cuisines as well as authentic Japanese delicacies. From Michelin-starred restaurants to charming street food stalls, there is something to satisfy every palate. After a delicious meal, immerse yourself in the vibrant nightlife of Roppongi, where you can find trendy bars, clubs, and live music venues that cater to all tastes.
With its unique blend of tradition and modernity, Roppongi offers a captivating experience that will leave you wanting more. Whether you are a culture enthusiast, a food lover, or a partygoer, Roppongi has something for everyone. Book your stay at Candeo Hotels Tokyo Roppongi and immerse yourself in the vibrant charm of this iconic district.
Convenient Transportation from Tokyo Airports to Candeo Hotels Tokyo Roppongi
Located in the vibrant district of Roppongi in Tokyo, Japan, Candeo Hotels Tokyo Roppongi offers a stylish and comfortable stay for travelers. Getting to the hotel from Tokyo's airports is a breeze, thanks to the city's efficient transportation system.
If you are arriving at Narita International Airport, the most convenient way to reach Candeo Hotels Tokyo Roppongi is by taking the Narita Express (N'EX) train to Tokyo Station. From there, transfer to the Tokyo Metro Hibiya Line and alight at Roppongi Station. The hotel is just a short walk away from the station, allowing you to quickly settle in and start exploring the city.
For those arriving at Haneda Airport, you can take the Tokyo Monorail to Hamamatsucho Station. From there, transfer to the Toei Oedo Line and get off at Roppongi Station. Candeo Hotels Tokyo Roppongi is conveniently located within walking distance from the station, making it a convenient choice for travelers.
Whether you arrive at Narita International Airport or Haneda Airport, the journey to Candeo Hotels Tokyo Roppongi is straightforward and hassle-free. With its prime location in Roppongi and easy access to public transportation, the hotel is an ideal choice for both business and leisure travelers looking to explore the vibrant city of Tokyo.
Discover Tokyo's Iconic Landmarks and Cultural Attractions near Candeo Hotels Tokyo Roppongi
Immerse yourself in the vibrant cityscape of Tokyo and explore the iconic landmarks and cultural attractions surrounding Candeo Hotels Tokyo Roppongi. Located in the heart of the city, this hotel provides easy access to some of Tokyo's most famous sights.
Just a short distance away, you'll find the majestic Tokyo Tower, a symbol of the city and a must-visit attraction. Take in breathtaking panoramic views of Tokyo from the observation deck and marvel at the impressive architecture of this iconic landmark.
For a glimpse into Japan's rich cultural heritage, visit the Zojo-ji Temple, a serene Buddhist temple nestled amidst the bustling city. Admire the beautiful traditional architecture and explore the tranquil gardens surrounding the temple.
Experience the vibrant art scene of Tokyo by visiting The National Art Center and the Mori Art Museum, both located near the hotel. These world-class museums showcase a diverse range of contemporary and traditional art, providing a fascinating insight into Japan's artistic expression.
If you're looking for a unique photo opportunity, don't miss the Kimichan Statue, a popular landmark in the area. This adorable bronze statue of a dog wearing a hat has become a beloved symbol of Roppongi.
For a taste of Tokyo's modernity, head to Roppongi Hills, a trendy shopping and entertainment complex. Explore the upscale boutiques, dine at gourmet restaurants, and enjoy panoramic views of the city from the observation deck.
Immerse yourself in the local culture by visiting the Iigura Kumano Shrine, a hidden gem tucked away in the bustling streets of Roppongi. Experience a moment of tranquility as you explore the shrine and learn about its historical significance.
Lastly, take a stroll along the Shuto Expressway, an iconic highway that weaves through the cityscape. Marvel at the impressive architecture and enjoy the energetic atmosphere of Tokyo's bustling streets.
With its prime location near these renowned landmarks and attractions, Candeo Hotels Tokyo Roppongi is the perfect base for exploring the vibrant city of Tokyo and immersing yourself in its rich cultural heritage.
Convenient Public Transport Stations near Candeo Hotels Tokyo Roppongi
Candeo Hotels Tokyo Roppongi is perfectly situated near several public transport stations, making it an ideal choice for travelers looking to explore Tokyo. Within walking distance, guests will find Akabanebashi Station, Azabu Juban Station, Takanawadai Subway Station, Kamiyacho Subway Station, Roppongi Subway Station, Roppongi 1 Chome Subway Station, Shirokanedai Subway Station, Hiroo Train Station, and Shirokane Takanawa Train Station.
With such a wide range of transport options nearby, guests can easily navigate their way around the city. Whether you're heading to popular attractions like Tokyo Tower or exploring other neighborhoods, these stations provide convenient access to various subway lines and train services. From Akabanebashi Station, guests can take the Toei Oedo Line to reach Shinjuku and Roppongi Hills. Azabu Juban Station offers access to the Namboku Line, allowing travelers to explore areas like Meguro and Akasaka. Takanawadai Subway Station and Kamiyacho Subway Station connect to the Toei Asakusa Line, providing seamless travel to destinations such as Asakusa and Oshiage. With these transport options at your doorstep, your Tokyo adventure awaits!
A Culinary Adventure in Roppongi
Candeo Hotels Tokyo Roppongi is surrounded by an array of delightful dining options that will take your taste buds on a culinary adventure. Start your day with a visit to Blue Bottle Coffee - Roppongi Cafe, where you can savor a perfectly brewed cup of coffee and indulge in their delectable pastries. For lunch, head to GYOPAO Gyoza Roppongi and treat yourself to their mouthwatering gyoza, made with the freshest ingredients and bursting with flavor. In the evening, satisfy your cravings for Indian cuisine at Downtown B's Indian Kitchen, known for its authentic flavors and cozy ambiance. If you're in the mood for a refreshing craft beer, make your way to BrewDog Roppongi, where you can sample a wide selection of unique and flavorful brews. For a unique dining experience, try Torisoba Juban 156 Ichikoro, a cozy restaurant specializing in chicken soba noodles. If you're craving Italian cuisine, head to Pizznia, where you can enjoy a variety of delicious pizzas and pasta dishes. Noie Kamiyacho Mt Bldg. offers a tranquil atmosphere and a menu of Japanese dishes made with locally sourced ingredients. Meat lovers will be delighted by the offerings at NIKUGEN Roppongi, a steakhouse that serves premium cuts of meat cooked to perfection. Lastly, for a taste of Singaporean cuisine, visit Cafe Singapura and savor their authentic dishes bursting with aromatic spices. With such a diverse range of dining options just steps away from the hotel, Candeo Hotels Tokyo Roppongi is the perfect base for food enthusiasts looking to explore the vibrant culinary scene of Roppongi.
Shop 'til you drop in Roppongi
Candeo Hotels Tokyo Roppongi is surrounded by an array of shopping landmarks that will delight any avid shopper. Just steps away from the hotel, you'll find the Midtown Complex, a bustling shopping center with a wide selection of high-end fashion brands, trendy boutiques, and gourmet restaurants. For book lovers, Tsutaya Tokyo Roppongi is a must-visit, offering an extensive collection of books, music, and movies. Souvenir from Tokyo is the perfect place to pick up unique and locally-made gifts, while West Walk is a charming pedestrian street lined with stylish shops and cafes. Style Meets People is a concept store that showcases a curated selection of fashion, accessories, and lifestyle products from emerging Japanese designers. The Cover Nippon is a bookstore and gallery that specializes in Japanese art and design publications. And of course, you can always grab a cup of coffee at Starbucks before continuing your shopping spree. If you're in the mood for luxury shopping, head to ARK Hills, home to renowned brands like Gucci. And don't forget to visit Kurofune, a concept store that celebrates Japanese craftsmanship and offers a range of unique products. With these shopping landmarks at your doorstep, Candeo Hotels Tokyo Roppongi is the perfect base for a memorable shopping adventure in Tokyo.
Affordable Luxury: Experience Candeo Hotels Tokyo Roppongi at an Unbeatable Price
Nestled in the heart of Tokyo, Candeo Hotels Tokyo Roppongi offers an exceptional stay that won't break the bank. With an average room price of just $227, this luxurious hotel provides an incredible value for money.
Compared to the average price of a hotel room in Tokyo, which stands at $157, Candeo Hotels Tokyo Roppongi goes above and beyond to offer an affordable yet lavish experience. You can indulge in the finest amenities and impeccable service without compromising on your budget.
From the moment you step into the elegant lobby, you'll be greeted by a warm and welcoming atmosphere that sets the tone for your stay. The well-appointed rooms are designed with your comfort in mind, featuring modern furnishings, plush bedding, and stunning city views. Whether you're traveling for business or leisure, Candeo Hotels Tokyo Roppongi ensures a memorable and enjoyable stay at an unbeatable price.
Fantastic Stay at Candeo Hotels Tokyo Roppongi
Candeo Hotels Tokyo Roppongi has received rave reviews from its satisfied guests. With its great location and friendly staff, it's no wonder why visitors can't wait to return. The hotel offers a fresh and clean environment, making it a perfect choice for families. The kids especially loved the sky spa, where they could relax and enjoy the stunning views of Tokyo. The staff at Candeo Hotels Tokyo Roppongi are not only beautiful but also incredibly helpful, ensuring that guests have a comfortable and enjoyable stay. With its beautiful views, comfortable rooms, and friendly staff, this hotel is a top choice for anyone visiting Tokyo.
Exceptional Customer Ratings for Candeo Hotels Tokyo Roppongi
Discover a hotel that consistently exceeds guest expectations with its exceptional customer ratings. Candeo Hotels Tokyo Roppongi has received an impressive overall rating of 8.8, reflecting the high level of satisfaction among its guests. With outstanding scores in various categories, this hotel offers an unforgettable experience in the heart of Tokyo.
One of the standout features of Candeo Hotels Tokyo Roppongi is its excellent value for money, earning a rating of 8.4. Guests appreciate the affordable rates without compromising on quality and comfort. From the moment you step into the hotel, you'll be greeted by modern facilities that have earned a rating of 8.6. Whether you're looking to relax in the rooftop hot spring bath or work out in the fitness center, this hotel has everything you need for a comfortable stay.
Cleanliness is a top priority at Candeo Hotels Tokyo Roppongi, evident from its outstanding rating of 9.0. The hotel maintains impeccable cleanliness standards, ensuring that every guest room and common area is spotless. Additionally, the hotel's prime location earns a remarkable rating of 9.1. Situated in the vibrant Roppongi district, guests have easy access to popular attractions, shopping centers, and dining options. Finally, the staff performance at this hotel is highly commendable, with a rating of 8.8. The friendly and attentive staff go above and beyond to cater to guests' needs, ensuring a memorable and enjoyable stay.
Excellent8.6
Facilities
Exceptional9.2
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
If the name on the guest's passport is different from the name on the reservation, we may not be able to accommodate you. We apologize for the inconvenience, but please make sure to register the full name of the guest on the reservation as it appears on the guest's passport. If you did not register the guest's name at the time of reservation, please change the guest's name on the confirmation page of the reservation details.We prohibit the resale of reservations to others, or any reservation activities deemed for commercial purposes.
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Excellent
10 most recent verified ratings received by the property
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Located in Roppongi, this hotel is a great choice for travelers seeking proximity to dining and shopping options. The staff is known for their exceptional service in creating a welcoming atmosphere for guests. The hotel's rooftop spa, which offers a stunning view of Tokyo Tower, is a highlight, along with the stylish rooms that provide great city views and efficient AC control. Guests also appreciate the central location, with easy access to Tokyo's subway station and Donki.
Some guests have reported noise issues from nearby bars and clubs disturbing their sleep.
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We stayed here as a family. Room was small with not enough space to open all suitcases and still move in the room. No wardrobe - just hangers at the wall which reduce the width of entrance area. Bathroom is tiny - can only be used by one person at a time. Children bed is a sofa bed which guests are expected to prepare by themselves. Hotel only makes the main double beds but expects traveller to make the sofa bed themselves. Even my complain to staff in the room after a long travel with a child, the staff response was that it is expected to be made by guest. That’s not 4 star standard. The hotel also has no taxi drop off bay in front of the hotel and stopping/ waiting for taxi in front of the hotel is a problem. Positives are generally friendly staff, clean rooms, big public onsen area on top floor and great location only a few minutes walk from Roppongi Station.
Thank you very much for staying with us and for leaving a review. We sincerely apologize that the room felt cramped for three guests. Regarding the sofa bed, we intentionally do not make it up during the day so it can be used as a sofa. However, we can prepare the sofa bed upon request if desired. We apologize for the lack of prior information on this matter. We also apologize for the inconvenience caused by the lack of space at the taxi drop-off area. Nevertheless, we are delighted to hear you enjoyed the top-floor public bath and the location. We hope you'll come back and stay with us again. Kind Regards, Candeohotels Tokyo Roppongi
Location Candeo Roppongi is located metres away from the Hibiya line in Roppongi station. It takes about 5-8 minutes to walk from the train to the hotel entrance. There is also the Oedo line but that is a slightly further walk away going a few levels underground. The Roppongi area is great with lots of food options, convenience stores and a Don Quijote. The minor downside is that with only 2 lines running through Roppongi station, travel to other parts of Tokyo might take awhile due to the constant need to change lines. However, if most of the places you are visiting can be easily accessed via the Hibiya or Oedo line or you don't mind the constant changing of trains, the location is really really good. Room We had an executive twin room which was decently sized and it had a sofa. Between the decently sized beds and the sofa, there was sufficient space for our family of 4 (kids aged 7 and 9). However, the toilet/bath area is very small with limited space to put toothbrushes, face products etc. There is a small glass table (the size of a bed side table) if we wanted to eat on but other than that there is no space to eat food off. The room was clean but the toilet/bath smelled like musty/sweaty men were cramped in there. The air freshener provided did not help but after taking our showers, the smell did slowly fade away but it'd come back the next day after housekeeping was done. Amenities There is a skyspa/onsen on the highest floor with separate male and female areas. Each area had their own indoor and outdoor spa. The men's one had a cold water bath as well which was good to soothe our tired legs. Our kids enjoyed the skyspa, the men's one wasn't too busy, aside from the 1 day. There are also 3 separate coin laundry and dryers (3 each) in a room next to the skyspa where we did our laundry. It wasn't too busy but were mostly in constant use. We had adults and children pyjamas provided in the room which we all enjoyed using. Service Service was a little subpar to be honest. We had forwarded our luggage from Kyoto and upon check-in the receptionist simply said we can grab our luggage from next to the reception. I looked at him and asked won't they be helping to send it up and then he replied that he would. I would expect any 3-star and above hotel with a reception to help carry luggage up or at least off a trolley. The next day, my wife asked for a steam iron and was told to come down to reception to pick it up herself. This is not the level of service I expect from them. However, the check-out service provided by Hein and Yujin was exceptional and fully redeemed the hotel for the subpar service we had received until then. We had originally wanted to forward our luggage to our next Tokyo hotel and Hein was helping to fill up the forms and contact the receiving hotel but then I thought of taking a cab there so Yujin helped us organise a big cab that would fit all of us and our luggage. The both of them were so helpful and tried to help in anyway they could to make sure we left happy. Big shoutouts to Hein and Yujin for giving exemplary service.
Thank you for having stayed in our hotel. And, thank you for your comment with a lot of information about our hotel, it will help the guests who are going to stay. As you described so, this area has so many restaurants and shops. Our nearest station is Roppongi sta.; it takes 3 min by walking, there are Tokyo Metro Hibiya Line and Toei Oedo Line. By walking 10 min, there is Tokyo Metro Chiyoda Line Nogizaka sta. There is no transfer to Omotesando sta., Meiji-Jingu Shrine sta. please use it in the next time. We apologize for the disappointing for our unit bath size and the smell. That is the compact design, but I will share your valuable opinion with our head office and housekeepers. Particularly, we really apologize for our service. We should help you to move your luggage and deliver to your room. However, that is the truth that in the situation of the front desk, it's not always possible. Of course, I understood that your time was not so busy. I will share your warming wards about our
Great hotel with rooftop onsen and spa locker room area. This hotel was affordable and very clean and upscale for the cost. The rooms are on the smaller side but for the price it has exactly what you need. Perfect for a couple looking to save money but also have nice amenities. It’s super easy to get around with the train being nearby and also there’s also a 7-11, Family Mart, and a Don Quijote in close proximity. We walked to the Tokyo Tower and too the train to Shibuya.
We sincerely thank you for the perfect score you have given us. We are all deeply honored by your 10 points score and your detailed and kind review about our hotel. We are very pleased that you thought our hotel to be affordable and of high quality. We are also happy that you enjoyed the amenities and the convenient location. We thank you again for your valuable opinion and would be most pleased to welcome you again in the future. Best regards, Candeohotels Tokyo Roppongi, Front desk.
I travelled with my 10y/o. I really appreciated the kids sized pyjamas and slippers that they give every housekeeping. Plus there was a toothbrush set for kids too. Staff was very respectful. They left fresh towels in a bag on the doorknob should we decide to sleep in and not have housekeeping that day. The bed is soft and cozy. The size of the room is just right for the two of us. The room is very clean! The location is good too. Quiet but a lot of restaurants (and nightlife) around. The hotel is near convenience stores and Roppongi station metro. Coin laundry is available at the top floor.
Thank you very much for staying with us and for leaving a review. We are happy to hear that you had a comfortable stay with your child. Thank you for your kind words about our staff. As you mentioned, there are many restaurants and bars around our hotel, so you have plenty of options to choose from. Our hotel has three washers and three dryers each on the 16th floor, available 24 hours a day. We are welcoming you to stay again with us at any Candeohotels. Best regards, Candeohotels Tokyo Roppongi
160 meters to public transportation
Free Wi-Fi in all rooms!
Sauna
Steamroom
“Great location and kind staff”
I stayed with a friend at the Candeo Hotel in Roppongi for four nights. The location was great with convenient access to the subway and nearby nightlife. Staff was incredibly friendly and helpful. I was disappointed in the room cleaning services as it primarily consisted of just providing new towels and water. We did not take advantage of the sauna as it seemed crowded most evenings by other guests and one evening in particular we could hear kids yelling and playing (maybe set adult hours to ensure times for relaxation/calm). The laundry facilities were nice but were 100-yen coin operated. This should be a complimentary service as it was at many other hotels I have stayed at. Lastly, the elevator would stop on the lobby floor every. single. time. Even if no one had called it, which got very annoying after a couple days. Other than that, I found the hotel worth what I had paid and would recommend it to others looking for a place to stay that is in a convenient location and won't break the bank.
Thank you for staying with us and giving us your valuable opinion about your experience at our hotel. Thank you for praising the convenient location next to the subway and for your very kind words towards our staff. We are happy to have been able to assist you during your stay. However, we are very sorry to hear that you were disappointed in the cleaning services. We ask our guests to place a magnet on the door to request a full cleaning of the room, but we will do our best to provide this information in a clearer way. We sincerely apologize for the inconvenience you had in the sauna which was very busy and noisy during your stay and we would like to thank you for your opinion on that matter. We understand your disappointment regarding the paid laundry machine and the trouble which may also be caused by the elevator during busy hours. We will take all of your detailed remarks into account to improve the stay of all our guests. We are very glad that in spite of these inconveniences you