Deposit required @ RM200 upon check-in
It will refund within 24 hour after check-out
We strive to provide a comfortable, safe, and pleasant place for your stay. To ensure this, we kindly request your attention to our house rules.
HOUSE RULES:
Keys
Guests will be given 1 set of keys, which includes an Access Card and Door Keys. Replacement charges are RM300 per set.
Check-In / Check-Out Procedure
Official check-in time: 3pm onwards
Official check-out time: by 11am
Early check-in/late check-out is subject to availability and requires advance notice. Confirmation will be provided within 24 hours before check-in. Late requests will not be entertained.
Please ensure the keys are returned to the correct place upon check-out. Take a photo as proof. A service charge of RM50/hour will be imposed for late key returns. High penalties apply if the next guest cannot check in due to delayed returns.
Smoking & Vaping
Smoking and vaping are strictly prohibited inside the apartment. A penalty of RM800 will be charged for excessive cleaning if smoking or vaping odors are detected.
Some guests are very sensitive to these smells, especially those with asthma, so your understanding is appreciated.
Smoking Areas
Guests are advised to smoke at designated smoking zones on the Facilities Floor or outside the building. CCTV is in place throughout common areas. Penalties apply for littering, especially cigarette butts.
No Durian
Durian, including frozen durian, is not allowed in the apartment. A cleaning fee of RM800 will be charged for durian odors.
Shoes
For hygiene purposes, please take off your shoes before entering the apartment.
Alcohol
Excessive alcohol consumption is not allowed. We may ask intoxicated guests to leave without a refund.
Drugs
Drugs are strictly prohibited and illegal in Malaysia, with severe penalties. Any drug-related activity will be reported to authorities without hesitation.
Parties and Events
Parties and events are not encouraged. Excessive cleaning charges will apply.
Noise
Please lower noise levels after 10pm.
Kitchen Cleaning & Maintenance
Maintain kitchen cleanliness by washing all dishes, cutlery, and cookware after use. An excessive cleaning fee of RM150 will be charged.
Charges apply for damages to kitchen tops or tables.
Wipe kitchen tops and tables to avoid stains.
Toilet Cleaning
Do not throw sanitary products, cigarette butts, or thick tissues into the toilet. A fee of RM500 will be charged for unclogging.
Stubborn Stains / Cigarette Burns
Charges apply for excessive cleaning of stubborn stains or burns on bedsheets, quilts, sofas, mattresses, carpets, etc. Damages or burn marks will incur replacement costs.
Our standard cleaning fee covers:
Professional cleaning for 2 hours
Laundry for bed linens, quilts, pillowcases, towels, and mats
Note that standard cleaning does not include dishes, cookware, or fridge cleaning, or unclogging toilets. Extra cleaning requires additional hours, impacting handover to the next guest.
Extra Linen/Blanket Requests
Additional charges apply for extra linens and blankets.
Trash
Dispose of trash daily at the refuse chamber near the lift lobby.
Furniture
Do not rearrange furniture. Charges apply for any damages.
Stickers
No stickers allowed on walls. Charges apply for plastering and repainting.
Pets
No pets allowed. A minimum fine of RM500 applies, plus cleaning and damage costs.
Mining Activities
Mining activities are strictly prohibited. Excessive electricity use will incur extra charges.
Air-Conditioning
Close all windows when the air-conditioning is on to prevent condensation. Turn off lights, heaters, and air-conditioning when not in use to support a green Earth.
Visitors
No visitors allowed. Charges apply for undeclared extra guests.
Notes:
Please input the correct number of guests (including children). Prices are adjusted based on the number of travelers. Beds are arranged accordingly. Extra guests not declared in advance will be charged double.
If booking for 2 people or less, only 1 room with 1 queen bed will be provided.
We appreciate your respect and understanding of our house rules. Thank you for choosing our place. We look forward to serving you better.
