Aston Ketapang City Hotel

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

No.68A Jl. R. Suprapto, Delta Pawan, Ketapang, Indonesia, 78851

Highlights

Top property facilities

Best price for the facilities.
Professional guest services

Staff was friendly
Top Value

Best price for the facilities.
Location

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Fitness center

Restaurants

Bar

Massage

About us

Discover the Aston Ketapang City Hotel, nestled in the lush landscapes of Delta Pawan, Ketapang. This tranquil retreat is perfect for two travelers seeking a blend of nature and local culture. Guests can savor exquisite cuisine at the on-site restaurant, while attentive room service enhances the comfort of your stay. Unwind with rejuvenating massages that will leave you refreshed. Each room is equipped with air conditioning and complimentary Wi-Fi, ensuring a relaxing atmosphere. Select rooms offer breathtaking views of the city, providing an unforgettable backdrop for your getaway. Experience the ideal balance of comfort, culture, and natural beauty at Aston Ketapang City Hotel. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

3 travelers have booked today.

Location 8.8
Service 8.6
Value for money 8.4
Cleanliness 8.2

Based on 316 verified reviews

Location

8.8

Service

8.6

Value for money

8.4

Cleanliness

8.2

Facilities

8.1

Room comfort and qua...

7.2

See map

8.8Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Rahadi Osman Airport
2.1 km
Supadio Airport
197.9 km
Iskandar Airport
212.5 km
Sintang Airport
259.2 km

Good to know

Value for money8.4
Distance to city center1.0 km
Location rating8.8

Select your room

1/14

Superior

21 m²/226 ft²
Max 2 adults
1 double bed or 2 single beds
Preferred by Couples

8.5

Excellent

Room comfort and quality

City view

1/11

Deluxe

25 m²/269 ft²
Max 3 adults
1 double bed

City view

1/9

Suite Room

52 m²/560 ft²
Max 3 adults
1 king bed
1/4

Deluxe Best Deal

25 m²/269 ft²
Max 3 adults
1 double bed
1/4

Deluxe Best Deal

25 m²/269 ft²
Max 3 adults
1/4

Superior Room Best Deal

21 m²/226 ft²
Max 3 adults
1/4

Superior Room Best Deal

21 m²/226 ft²
Max 3 adults
1/3

Suite Room

Max 3 adults
1 king bed
1/3

Suite Room

Max 3 adults
1 king bed
1/3

Superior Deal

21 m²/226 ft²
Max 3 adults

Frequently asked questions

Aston Ketapang City Hotel offers karaoke while you stay at this property, providing travelers with entertainment value all throughout your remain here.

Aston Ketapang City Hotel offers car park onsite free of charge for guest visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Aston Ketapang City Hotel has a total of 146 rooms.

Verified past guests that have stayed at Aston Ketapang City Hotel had an average nightly stay of 1 night at this property.

Aston Ketapang City Hotel's most popular month where verified guests have stayed the most is in February.

The average room rate for Aston Ketapang City Hotel in the past month is 270695.78 IDR, compared to city's average of 217199.93 IDR.

Aston Ketapang City Hotel can communicate up to 2 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

Past solo travelers that have stayed at this property have given Aston Ketapang City Hotel an average rating of 8.3. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Past business travelers that have stayed at this property have given Aston Ketapang City Hotel an average rating of 7.8. You can look up more detailed customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

Visitors can enjoy breakfast offered with an additional charge of 68000 IDR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the resort.

More about Aston Ketapang City Hotel

More about Aston Ketapang City Hotel

Discover Comfort and Convenience at Aston Ketapang City Hotel

Nestled just a kilometer from the vibrant heart of Ketapang, Indonesia, Aston Ketapang City Hotel offers an ideal blend of accessibility and comfort for travelers seeking a memorable stay. Built in 2008 and thoughtfully renovated in 2014, this hotel boasts 146 well-appointed rooms designed to cater to both business and leisure guests. Whether you're arriving by plane or exploring the city, you'll find the hotel conveniently located just 15 minutes from the airport, making your journey seamless and hassle-free. Guests can enjoy flexible check-in and check-out times, with check-in starting from 1:00 PM and check-out until 1:00 PM, allowing for a relaxed and unhurried experience. Please note that the hotel maintains a strict child policy, with children not allowed to stay free of charge, and additional fees may apply. Whether you're visiting for work or leisure, Aston Ketapang City Hotel promises a comfortable, convenient, and welcoming environment to enhance your stay in Ketapang.

Unwind and Indulge at Aston Ketapang City Hotel's Entertainment Facilities

At Aston Ketapang City Hotel, we understand the importance of relaxation and entertainment during your stay. That's why we offer a range of top-notch facilities to ensure that you have a memorable and enjoyable experience. For those looking to unwind after a long day of exploring Ketapang, our bar is the perfect spot. Sip on a refreshing cocktail or indulge in your favorite beverage while enjoying the cozy ambiance. If you're in need of some pampering, our massage and spa services are at your disposal. Let our skilled therapists melt away your stress and rejuvenate your body and mind. For guests seeking a social atmosphere, our shared lounge/TV area is the ideal place to mingle and unwind. Catch up on your favorite shows or engage in lively conversations with fellow travelers. And for those who love to showcase their singing talents, our karaoke facility is sure to be a hit. Gather your friends or family, pick your favorite songs, and let the good times roll. At Aston Ketapang City Hotel, we strive to provide a well-rounded experience, ensuring that all your entertainment needs are met. Come and enjoy these fantastic facilities during your stay with us.

Stay Fit and Active at Aston Ketapang City Hotel's Sports Facilities

At Aston Ketapang City Hotel, we understand the importance of staying fit and active even while traveling. That's why we offer a range of top-notch sports facilities to cater to all your fitness needs. Our well-equipped fitness center is the perfect place to kick-start your day with a heart-pumping workout. Whether you prefer cardio exercises or strength training, our state-of-the-art machines and professional trainers will ensure you have a fulfilling fitness session. And the best part? Our fitness center is absolutely free for all guests, so you can maintain your fitness routine without any additional charges.

Convenience Facilities at Aston Ketapang City Hotel

At Aston Ketapang City Hotel, guests can enjoy a wide range of convenient facilities that enhance their stay. The hotel offers laundry service and dry cleaning, ensuring that guests can have their clothes cleaned and pressed without any hassle. The room service is available for those who prefer to dine in the comfort of their own room, providing a convenient and personalized dining experience. For the safety and security of guests, Aston Ketapang City Hotel provides safety deposit boxes where valuable items can be securely stored. The concierge is also available to assist guests with any inquiries or requests they may have, ensuring a smooth and enjoyable stay. Guests can stay connected with the complimentary Wi-Fi available in all rooms and public areas of the hotel. For those who prefer to smoke, there is a designated smoking area provided. Additionally, the hotel offers express check-in/check-out services and luggage storage facilities, making it convenient for guests to arrive and depart smoothly. The daily housekeeping service ensures that the rooms are kept clean and tidy throughout the stay. With these convenient facilities, guests can relax and enjoy their time at Aston Ketapang City Hotel.

Convenient Transport Facilities at Aston Ketapang City Hotel

At Aston Ketapang City Hotel, we understand the importance of hassle-free travel, which is why we offer a range of convenient transport facilities to cater to our guests' needs. Whether you're arriving from the airport or exploring the city, our hotel has you covered. For guests arriving by air, we provide airport transfer services to ensure a smooth and comfortable journey from the moment you touch down. Our friendly and professional staff will be waiting to greet you and transport you to the hotel in style. If you prefer to drive or have your own vehicle, we offer valet parking and a spacious car park onsite. Rest assured that your vehicle will be well taken care of while you enjoy your stay. Additionally, our hotel offers a shuttle service to popular attractions and nearby areas, making it easy for you to explore the vibrant city of Ketapang. With our commitment to providing excellent service, Aston Ketapang City Hotel ensures that your travel experience is seamless and convenient, allowing you to focus on enjoying your stay with us.

Comfort and Convenience at Aston Ketapang City Hotel

At Aston Ketapang City Hotel, we strive to provide our guests with the utmost comfort and convenience during their stay. Each of our well-appointed rooms is equipped with modern amenities to ensure a memorable experience. Step into your room and feel the soothing coolness of the air conditioning, perfect for escaping the tropical heat of Ketapang. Wrap yourself in plush bathrobes and pamper yourself with the complimentary hair dryer, allowing you to freshen up after a long day of exploration. Entertainment is never far away with the in-room television, offering a wide range of channels for your viewing pleasure. Quench your thirst with refreshments from the mini bar, or catch up on your favorite shows with the satellite/cable TV. Keep your snacks and beverages chilled in the refrigerator, ensuring you always have a cool drink at hand. At Aston Ketapang City Hotel, we understand the importance of comfort and convenience. Experience a truly relaxing stay with our exceptional room facilities.

Indulge in Culinary Delights at Aston Ketapang City Hotel

Welcome to Aston Ketapang City Hotel, where dining is a delightful experience. With a range of dining facilities to choose from, guests can indulge in a variety of culinary delights during their stay. Start your day off right at our cozy coffee shop, where you can savor a freshly brewed cup of coffee and enjoy a selection of pastries and light bites. For a more substantial meal, head to our on-site restaurant, where our talented chefs prepare a diverse menu of local and international dishes. Whether you're in the mood for traditional Indonesian cuisine or international favorites, our restaurant offers a delectable dining experience for all palates. If you prefer to dine in the comfort of your room, our room service is available to cater to your culinary desires. With a wide range of options to choose from, you can enjoy a delicious meal in the privacy of your own space. Rest assured that your dining experience at Aston Ketapang City Hotel is not only delicious but also halal, as we have a halal restaurant on-site. Our commitment to providing halal dining options ensures that all guests can enjoy their meals with peace of mind. With daily housekeeping, you can rest assured that our dining facilities are always clean and well-maintained, providing a pleasant dining environment for all guests. Discover the culinary delights that await you at Aston Ketapang City Hotel and embark on a gastronomic journey like no other.

Comfortable and Spacious Room Options at Aston Ketapang City Hotel

Discover a variety of inviting room options at Aston Ketapang City Hotel, designed to cater to your comfort and preferences. Choose from the Deluxe rooms, offering 25 square meters of space with a cozy Double Bed, perfect for a restful stay. For those seeking flexibility, the Superior rooms provide 21 square meters and can be configured with either a Double Bed or two Single Beds, making them ideal for both solo travelers and couples. If you desire more space and luxury, the Suite Room spans 52 square meters and features a plush King Bed, ensuring a truly relaxing experience. Booking these rooms through Agoda guarantees you the best prices available, allowing you to enjoy premium accommodations without breaking the bank. The booking process is quick and hassle-free, giving you peace of mind and more time to plan your exciting adventures in Ketapang. With Agoda’s user-friendly platform, securing your perfect room at Aston Ketapang City Hotel is just a few clicks away, ensuring a smooth start to your memorable stay.

Discover the Natural Beauty of Delta Pawan in Ketapang

Nestled in the enchanting city of Ketapang, Indonesia, Aston Ketapang City Hotel offers a prime location for exploring the breathtaking Delta Pawan. This captivating destination is a paradise for nature lovers and adventure enthusiasts alike. Delta Pawan is a sprawling wetland area that boasts a rich diversity of flora and fauna. As you step into this natural wonderland, you'll be greeted by lush mangrove forests, tranquil rivers, and vibrant wildlife. Take a leisurely boat ride along the meandering waterways and immerse yourself in the serene surroundings. Keep your eyes peeled for the majestic proboscis monkeys swinging from the branches and the colorful birds that call this place home. For those seeking an adrenaline rush, Delta Pawan offers thrilling activities such as kayaking and river tubing. Navigate through the winding water channels, feeling the rush of the current as you glide past the dense mangroves. As you paddle along, you'll be treated to awe-inspiring views of the untouched beauty that surrounds you. After a day of exploration, return to Aston Ketapang City Hotel, where you can unwind in comfortable accommodations and indulge in delectable local cuisine. With its convenient location near Delta Pawan, this hotel is the perfect base for your adventure in Ketapang, Indonesia.

Convenient Transportation Options from Ketapang Airport to Aston Ketapang City Hotel

When traveling to Aston Ketapang City Hotel in Ketapang, Indonesia, you can easily reach the hotel from Ketapang Airport, which is the nearest airport. Located in Delta Pawan, Ketapang, Aston Ketapang City Hotel offers a range of transportation options to ensure a hassle-free journey. One of the most convenient ways to get from Ketapang Airport to Aston Ketapang City Hotel is by taxi. As you exit the airport, you will find a taxi stand where you can easily hire a taxi to take you directly to the hotel. The journey takes approximately 20 minutes, depending on traffic conditions. Taxis are readily available and provide a comfortable and efficient mode of transportation. Another option to consider is booking a private airport transfer. Aston Ketapang City Hotel offers this service, allowing you to arrange for a private car or van to pick you up from the airport and take you directly to the hotel. This option provides added convenience and ensures a seamless transition from the airport to your accommodation. Regardless of the transportation option you choose, you can expect a pleasant journey to Aston Ketapang City Hotel, where you will be greeted with warm hospitality and a comfortable stay in the heart of Ketapang, Indonesia.

Convenience and Accessibility at Aston Ketapang City Hotel

Nestled in the heart of Ketapang, Indonesia, Aston Ketapang City Hotel offers a prime location for both business and leisure travelers. One of the key advantages of staying at this hotel is its proximity to Rahadi Osman Airport. Just a short drive away, guests can easily access the airport, making it a convenient choice for those arriving or departing from Ketapang. Whether you're a frequent flyer or on a tight schedule, the close proximity to the airport ensures a stress-free travel experience. While Rahadi Osman Airport is the main landmark in the vicinity, there are several attractions worth exploring during your stay. Take a leisurely stroll along the Ketapang Beach, located just a stone's throw away from the hotel. With its pristine white sands and crystal-clear waters, this beach offers a tranquil escape from the bustling city life. Enjoy a refreshing swim or simply relax under the shade of palm trees, taking in the breathtaking views of the ocean. For those seeking a cultural experience, a visit to the Ketapang City Museum is a must. Located nearby, this museum showcases the rich history and heritage of Ketapang. Explore the various exhibits and artifacts that depict the local culture and traditions. From ancient artifacts to traditional costumes, the museum offers a fascinating insight into the region's past. With its convenient location and proximity to these landmarks and attractions, Aston Ketapang City Hotel is the perfect choice for travelers looking to explore Ketapang's beauty and charm.

Affordable Luxury at Aston Ketapang City Hotel

Experience the perfect blend of comfort, convenience, and affordability at Aston Ketapang City Hotel. With an average room price of just $27, this hotel offers exceptional value for money that is hard to beat in Ketapang, Indonesia. Compared to the average room price in the city, Aston Ketapang City Hotel stands out as a budget-friendly option without compromising on quality. While the average price of a hotel room in Ketapang is $22, at Aston Ketapang City Hotel, you get so much more for your money. From stylish and well-appointed rooms to top-notch amenities and excellent service, this hotel exceeds expectations at an incredibly competitive price. Whether you are traveling for business or leisure, Aston Ketapang City Hotel provides a comfortable and inviting atmosphere that will make you feel right at home. So why settle for an average hotel when you can enjoy affordable luxury at Aston Ketapang City Hotel? Book your stay today and discover the perfect combination of value, comfort, and convenience in Ketapang, Indonesia.

Excellent Service and Great Amenities

Aston Ketapang City Hotel has received rave reviews from its satisfied guests. One common praise is the excellent service provided by the hotel staff. Guests have commended the friendly and helpful nature of the staff, ensuring a pleasant and comfortable stay. Another highlight mentioned by guests is the hotel's great amenities. The rooms are equipped with comfortable beds and nice hot water showers, allowing guests to relax and unwind after a long day of exploring Ketapang. Additionally, the hotel offers a wide selection of breakfast options and various entertainment centers, ensuring that guests have a memorable and enjoyable stay. With its pocket-friendly price and overall positive reviews, Aston Ketapang City Hotel is undoubtedly a great choice for travelers visiting Ketapang, Indonesia.

Aston Ketapang City Hotel: A Haven of Exceptional Service and Convenient Location

Discover a hotel that consistently exceeds expectations with its outstanding customer reviews. Aston Ketapang City Hotel, located in the heart of Ketapang, Indonesia, has earned an impressive overall rating of 7.9, reflecting its commitment to providing an exceptional guest experience. One of the standout features of this hotel is its unbeatable value for money, with a remarkable rating of 7.9. Guests are delighted by the affordable rates offered at Aston Ketapang City Hotel, without compromising on quality or comfort. Whether you are a budget-conscious traveler or simply appreciate great deals, this hotel ensures that you get the most out of your stay. When it comes to facilities, Aston Ketapang City Hotel receives a commendable rating of 7.5. The hotel boasts a range of amenities that cater to the needs of both business and leisure travelers. From a well-equipped fitness center to a refreshing swimming pool, guests have access to everything they need to relax and rejuvenate. Additionally, the hotel's on-site restaurant offers delectable dining options, ensuring a satisfying culinary experience for every guest. Cleanliness is a top priority at Aston Ketapang City Hotel, evident from its impressive rating of 7.7. Guests consistently praise the hotel's immaculate rooms and public areas, creating a welcoming and hygienic environment for a comfortable stay. Furthermore, the hotel's prime location receives an outstanding rating of 8.4. Situated in the heart of Ketapang, guests have convenient access to nearby attractions, shopping centers, and local eateries. Whether you are exploring the city or attending business meetings, Aston Ketapang City Hotel provides the perfect base for your adventures. The dedicated and attentive staff at Aston Ketapang City Hotel are the true stars, earning a remarkable rating of 8.1 for their outstanding performance. From the moment guests arrive, they are greeted with warm smiles and exceptional service. The staff's professionalism and willingness to go the extra mile ensure that every guest's needs are met with utmost care and attention. Experience the exceptional service, convenient location, and outstanding value for money that Aston Ketapang City Hotel has to offer. Book your stay today and discover why this hotel consistently receives rave reviews from satisfied guests.

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Amenities and facilities

Excellent8.1

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Gym/fitness
  • Karaoke
  • Massage
  • Nightclub
  • Spa
  • Spa/sauna
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Free bottled water
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
  • Window

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Cozy Restaurant
  • Cuisine: Indonesian, International
  • Menu: Buffet, A-la-carte

Location

No.68A Jl. R. Suprapto, Delta Pawan, Ketapang, Indonesia, 78851

Excellent8.8

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 18 year(s).

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from13:00
  • Check-out until13:00
Getting around
  • Distance from city center1.0 km
  • Travel time to airport (minutes)15
  • Airport transfer fee87500 IDR
Extras
  • Breakfast charge (unless included in room price)68000 IDR
The property
  • Year property opened2008
  • Number of floors5
  • Room voltage220
  • Number of rooms 146
  • Most recent renovation2014
  • Non-smoking rooms/floorsYes
  • Number of restaurants1
  • Number of bars/lounges1
  • License Id / Local Tax ID/ Entity Name9120300970436

Reviews of Aston Ketapang City Hotel from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.3

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 10
  • 10
  • 10
  • 6.0
  • 10
  • 10
  • 10
  • 10

Most recent

  • Location score 8.8 out of 10 and is a high score in Ketapang
    Location8.8
  • Service score 8.6 out of 10 and is a high score in Ketapang
    Service8.6
  • Value for money score 8.4 out of 10 and is a high score in Ketapang
    Value for money8.4
  • Cleanliness score 8.2 out of 10 and is a high score in Ketapang
    Cleanliness8.2
  • Facilities score 8.1 out of 10 and is a high score in Ketapang
    Facilities8.1
  • Room comfort and quality score 7.2 out of 10 and is a high score in Ketapang
    Room comfort and quality7.2
High score for Ketapang

Rating

9+ Exceptional (31)
8-9 Excellent (14)
7-8 Very Good (26)
6-7 Good (14)
<6 Below Expectation (18)
Guest Type
Room Type
Language

Show reviews that mention 

Cleanliness

Mentioned in 6 reviews
sentiment-positive-indicator
66% Positive
sentiment-negative-indicator
33% Unfavourable

Room comfort

Mentioned in 3 reviews
sentiment-negative-indicator
100% Unfavourable

Breakfast

Mentioned in 3 reviews
sentiment-negative-indicator
100% Unfavourable

Location

Mentioned in 2 reviews
sentiment-positive-indicator
100% Positive

Wi-Fi

Mentioned in 2 reviews
sentiment-negative-indicator
100% Unfavourable

Shower

Mentioned in 2 reviews
sentiment-negative-indicator
100% Unfavourable

Service

Mentioned in 2 reviews
sentiment-positive-indicator
100% Positive

Safety

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive

Room design

Mentioned in 1 reviews
sentiment-positive-indicator
100% Positive
Showing 103 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    feni from Indonesia
    Couple
    Superior
    Stayed 1 night in January 2026

    “comfortable and safe accommodation”

    a very comfortable and safe accommodation, with luxurious facilities, spacious parking, and a calm atmosphere.

    Reviewed January 21, 2026
    Auto-translated through generative A.I.

    Dear Feni, Salam Hangat dari Aston Ketapang City Hotel Terima kasih yang sebesar-besarnya atas ulasan positif yang telah Anda bagikan. Kami sangat senang mengetahui bahwa Anda merasa nyaman dan aman selama menginap, serta menikmati fasilitas hotel kami, area parkir yang luas, dan suasana yang tenang. Kepuasan dan kenyamanan tamu merupakan prioritas utama kami, sehingga apresiasi seperti ini menjadi motivasi besar bagi seluruh tim untuk terus menjaga kualitas pelayanan dan fasilitas yang kami berikan. Kami berharap dapat kembali menyambut Anda di kesempatan berikutnya dan memberikan pengalaman menginap yang sama, bahkan lebih baik dari sebelumnya. Salam Hangat, Rahmat A. Santoso General Manager

    Responded January 23, 2026
    Aston Ketapang City Hotel
  2. 10.0
    Exceptional
    Hafizah from Indonesia
    Couple
    Superior
    Stayed 2 nights in February 2026

    “Exceptional”

    The room is clean, just fix the TV and the remote control is broken into pieces. The staff is very friendly, I enjoyed my staycation here ❤️❤️.

    Reviewed February 16, 2026
    Auto-translated through generative A.I.

    Halo Kak Hafizah, Salam hangat dari kami di Aston Ketapang City Hotel! Terima kasih banyak atas kesediannya menginap dan berbagi perhatian kepada tim kami. Kami sangat senang Kak Hafizah merasa betah selama staycation. Adapun masukan untuk TV dan remotenya, dengan rendah hati kami memohon maaf atas ketidaknyamanannya. Hal ini telah di tindak lanjuti oleh tim teknis untuk untuk perbaikan yang dibutuhkan. Sampai jumpa kembali dikunjungan Kak Hafizah berikutnya! Salam hangat, Rahmat A. Santoso General Manager

    Responded February 18, 2026
    Aston Ketapang City Hotel
  3. 8.4
    Excellent
    Win from Indonesia
    Couple
    Superior
    Stayed 1 night in July 2025

    “Excellent”

    This is my second stay at Aston Ketapang. A few months ago, I got a room that was very worth the price. This time, however, the service and room experience were slightly downgraded. Check-in was delayed; I had to wait even though it was past 2 PM. I got a room that seemed old and not well maintained. Upon entering, there was a musty smell because the blower was not working, the shower hose was leaking, and there were stains on the bed cover. After two phone calls and reporting to the staff twice, they fixed the blower and the shower. The wifi was also very weak in that room. Hopefully, it can be better in the future.

    Reviewed July 13, 2025
    Auto-translated through generative A.I.

    Kepada Win, Salam hangat dari Aston Ketapang City Hotel! Terima kasih banyak sudah kembali memilih kami untuk kali kedua! Kami sungguh senang, tapi juga sedih mendengar pengalaman Anda kali ini kurang maksimal. Kami mohon maaf sebesar-besarnya atas ketidaknyamanan yang Anda alami, mulai dari proses check-in yang molor, kondisi kamar, fasilitas yang kurang berfungsi optimal, hingga sinyal Wi-Fi yang lemah. Ini tentu bukan pengalaman yang kami inginkan untuk Anda. Setiap detail yang Anda sampaikan sudah langsung kami teruskan ke tim terkait untuk perbaikan segera. Kami berkomitmen penuh untuk terus berbenah dan memastikan kunjungan Anda berikutnya akan jauh lebih baik. Salam sehat dan bahagia selalu, kami menantikan kedatangan Anda kembali! Salam hormat, Rahmat A. Santoso General Manager

    Responded July 19, 2025
    Aston Ketapang City Hotel
  4. 6.0
    Yoga from Indonesia
    Couple
    Superior
    Stayed 3 nights in January 2026

    “Above average”

    An old hotel. Clean enough, but not so comfy. Everything in the room looks old. Not like "Aston" as we imagined. The breakfast is not delicious and the only warm dish we had is only the fried egg. Everything else was served cold, even when we arrived as the first customers in the morning. But, the price is OK. The location is easy to reach.

    Reviewed January 28, 2026

    Dear Mr. Yoga, Warm greetings from all of us at Aston Ketapang City Hotel. Thank you very much for your willingness to stay with us and share your concerns; we greatly appreciate your care, which is very helpful to us. We would like to express our sincere apologies as your stay experience did not reflect the 'Aston' experience you envisioned. We are very sorry to hear that, even though we maintain cleanliness, the comfort and age of our facilities did not meet your expectations. Please be aware that we are humbly working to gradually revitalize our property so that guests can experience the standards they deserve. Regarding your breakfast experience, this is an issue we take very seriously. We sincerely apologize and have shared your feedback with our culinary team to ensure that the heating system and quality control are always closely monitored. We are grateful that you appreciated our strategic location and pricing. We hope that these silver linings might encourage you to visi

    Responded January 29, 2026
    Aston Ketapang City Hotel
  5. 10.0
    Exceptional
    Krisna from Indonesia
    Couple
    Room Assigned on Arrival
    Stayed 1 night in September 2025

    “Cleanliness”

    The hotel is great, clean, comfortable, and cool.

    Reviewed September 14, 2025
    Auto-translated through generative A.I.

    Kepada Krisna, Salam hangat dari Aston Ketapang City Hotel! Terima kasih banyak dan apresiasi kami untuk Anda yang telah berkenan menginap di Hotel Aston Ketapang, kami sungguh senang pelayanan serta fasilitas hotel yang tersedia berkenan Anda terima dengan baik. Kami dengan senang hati menanti kunjungan Anda kembali, salam sehat dan sukses selalu! Salam hormat, Rahmat A. Santoso General Manager

    Responded September 25, 2025
    Aston Ketapang City Hotel
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