Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Level 2M, Gateway@klia2, KLIA 2 Terminal, Sepang / Kuala Lumpur International Airport, Kuala Lumpur, Malaysia, 64000

Highlights

Comfortable mattresses

Bed was comfy.
Great food & dining

Highly-rated bar

Location

When u need to catch early morning flight fm klia2
Airport connectivity

When u need to catch early morning flight fm klia2

Facilities

Free Wi-Fi

Front desk [24-hour]

Restaurants

Bar

Family room

Luggage storage

Breakfast

Room service

About us

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Sepang / Kuala Lumpur International Airport part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. This 3-star property features restaurant to make your stay more indulgent and memorable.

This property is in high demand!

14 travelers have booked today.

Location 9.5
Cleanliness 9.2
Service 8.8
Facilities 8.4

Based on 17,502 verified reviews

Location

9.5

Cleanliness

9.2

Service

8.8

Facilities

8.4

Value for money

8.2

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Nearest transportation options

ERL Railway Station - KLIA Terminal 2 is within 0.04 km

KLIA Express Transit Station KLIA2 Station is within 0.13 km

See map

9.5Exceptional

Location rating score

Exceptional location
Excellent for walking
More details on walking
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There are 40 places in walking distance!

Walkable places
gateway@klia2
90 m
ERL Railway Station - KLIA Terminal 2
40 m
Popular landmarks
KL Bird Park
44.2 km
Chinatown - Kuala Lumpur
44.3 km
Central Market
44.6 km
Jalan Alor
44.8 km
Pavilion Kuala Lumpur
45.1 km
Closest landmarks
KLIA Express Transit Station KLIA2 Station
130 m
Short Term Car Park 'B'
2.3 km
Kuala Lumpur International Airport
2.4 km
Kuala Lumpur International Airport Station
2.4 km
Tourism Malaysia at Kuala Lumpur Int'l Airport
2.4 km

Good to know

Value for money8.2
Distance to city center56 km
Location rating9.5
Nearest airportKuala Lumpur International Airport (KUL)
Distance to airport2.4 km

Select your room

1/13

Solo Room

Max 2 adults
1/13

Solo Room

Max 2 adults
1/10

Family Room - 12 Hours Stay

35 m²/377 ft²
Max 4 adults
2 semi double beds and 1 king bed
Fits groups

9.4

Exceptional

Room comfort and quality
1/9

Family Room - Nightly Stay

35 m²/377 ft²
Max 4 adults
1 king bed and 2 semi double beds
Fits groups

8.8

Excellent

Room comfort and quality
1/8

Double Plus Room with Queen Bed - Room Only

22 m²/237 ft²
Max 2 adults
1 double bed

9.2

Exceptional

Room comfort and quality
1/8

Solo Plus Room - 1 Night Stay

20 m²/215 ft²
Max 1 adult
1 single bed

9.1

Exceptional

Room comfort and quality
1/8

Double Plus Room with Queen Bed - Max 12 Hours Stay, Room Only

22 m²/237 ft²
Max 2 adults
1 double bed

8.8

Excellent

Room comfort and quality
1/7

Solo Plus Room - Max 12 Hours Stay

20 m²/215 ft²
Max 1 adult
1 single bed

8.8

Excellent

Room comfort and quality
1/6

Double Plus Room with 2 Single Beds - Room Only

22 m²/237 ft²
Max 2 adults
2 semi double beds

8.9

Excellent

Room comfort and quality
1/6

Double Plus Room with 2 Single Beds - Max 12 Hours Stay, Room Only

22 m²/237 ft²
Max 2 adults
2 semi double beds
Preferred by Couples

8.8

Excellent

Room comfort and quality

Frequently asked questions

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers car park nearby for all guest visitors traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 fulfill our mandatory standard for cleanliness and safety by offering hand sanitizer and daily disinfection in common areas. This property also comes well prepared with first aid kit, staff trained in safety protocol, doctor/nurse on call, and temperature check for guests and staff for more safety precautions and hygiene protocols.

At Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2, guests can take part in contactless check-in and check-out option provided by this property for your comfort and safety.

Yes! The benefits of staying at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 include an on-site ATM, providing guest visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday vacation.

While remaining at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2, kick start your trip by checking out the nearest point of interest in walking distance to the property such as gateway@klia2.

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 was built in 2018.

Past visitors that stayed at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 have given this property a rating of 9.483 for its remarkable location as the primary highlight for their stay.

Past solo travelers that have stayed at this property have given Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 an average rating of 8.4. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

Verified families with young children that have stayed at this property have given Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 an average rating of 8.5. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

Verified families with older children that have stayed at this property have given Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 an average rating of 9.0. You can search for more in depth customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 an average rating of 8.8. You can look up more in depth customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is ERL Railway Station - KLIA Terminal 2, 36.56 m away from Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2.

More about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

More about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Experience Comfort and Convenience at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Nestled just steps away from Kuala Lumpur International Airport (klia2), Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers a seamless blend of modern comfort and unbeatable convenience. Built in 2018 and recently renovated in 2019, this 4-star hotel provides travelers with a stylish retreat just 56 kilometers from the bustling city center, making it an ideal stopover for both leisure and business travelers. With 95 thoughtfully designed rooms, guests can enjoy a restful stay with quick access to the airport, ensuring minimal travel time. Check-in begins at 2:00 PM, and guests are kindly asked to check out by 12:00 PM, offering flexible scheduling for early flights or late arrivals. The hotel warmly welcomes families, allowing children aged 3 to 18 to stay free of charge, making it a perfect choice for family travelers. Whether you're arriving late or departing early, Aerotel Kuala Lumpur ensures a comfortable, hassle-free experience with its prime location and inviting amenities.

Relax and Unwind at Aerotel Kuala Lumpur’s Entertainment Lounges

Experience a perfect blend of comfort and leisure at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2, where guests can enjoy a welcoming shared lounge and TV area. Whether you're looking to catch up on your favorite shows, unwind with fellow travelers, or simply relax in a cozy environment, these communal spaces provide the ideal setting. The lounge is thoughtfully designed to foster a friendly atmosphere, making it easy to socialize or enjoy some quiet downtime after a long journey. For those seeking a more lively experience, the on-site bar offers a vibrant spot to indulge in refreshing beverages and light snacks. It’s the perfect place to relax with friends or meet new ones while soaking in the lively airport ambiance. With these entertainment facilities, Aerotel Kuala Lumpur ensures that your stay is both comfortable and enjoyable, offering a cozy retreat right within the airport premises.

Exceptional Convenience Facilities at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Experience seamless comfort and connectivity during your stay at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2. Guests can enjoy complimentary Wi-Fi in all rooms and public areas, ensuring you stay connected whether you're working or browsing. The hotel offers express check-in and check-out services for a hassle-free arrival and departure, saving you valuable time. For added convenience, luggage storage is available, allowing you to explore the surroundings unencumbered. Elevate your stay with exclusive access to the executive lounge, where you can unwind in a relaxed setting while enjoying complimentary amenities. Additionally, a well-stocked convenience store is on-site, providing essential items and snacks at your convenience. Daily housekeeping ensures your room remains comfortable and pristine, making your stay effortless and enjoyable from start to finish.

Comfort and Convenience in Every Room at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Experience a restful stay with our well-appointed rooms, featuring modern amenities designed for your comfort. Stay cool and refreshed with efficient air conditioning, and enjoy your favorite shows on the television equipped with satellite and cable channels. Each room provides thoughtful touches such as a hair dryer, complimentary bottled water, and a selection of toiletries to ensure your needs are met seamlessly. Start your day with a warm cup of coffee or tea, thanks to the in-room coffee/tea maker and complimentary instant coffee and tea. For your convenience, a daily newspaper is available, keeping you informed during your stay. Soft linens and fresh towels add to the cozy ambiance, making your stay at Aerotel Kuala Lumpur both relaxing and hassle-free.

Delight in Comfort and Convenience at Aerotel Kuala Lumpur's Dining Facilities

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers a cozy and inviting dining experience designed to cater to the needs of travelers. Guests can enjoy a satisfying continental breakfast each morning, providing a perfect start to a busy day of travel or meetings. The hotel’s restaurant provides a relaxed setting where guests can unwind and indulge in a variety of tasty options, ensuring a convenient and enjoyable dining experience without leaving the hotel premises. Complementing the dining amenities, the hotel’s attentive daily housekeeping service ensures that every guest’s stay remains comfortable, clean, and hassle-free. Whether you’re starting your day with a hearty breakfast or relaxing after a long journey, Aerotel Kuala Lumpur’s thoughtful amenities and dining facilities are tailored to make your stay as pleasant and convenient as possible.

Comfortable and Convenient Room Options at Aerotel Kuala Lumpur - Gateway@klia2

Discover a variety of thoughtfully designed rooms at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2, perfect for travelers seeking comfort and flexibility. Whether you need a quick 12-hour stay or a full night's rest, options like the Double Plus Room with 2 Single Beds and the Solo Plus Room with a Single Bed offer ideal solutions for short-term visits. For those traveling with family or in need of more space, the Family Room provides ample room with a king or semi-double beds, ensuring a cozy environment for everyone. Booking your stay through Agoda guarantees you the best prices available, along with a hassle-free and straightforward booking process. Take advantage of exclusive deals and secure your preferred room type with ease, making your travel experience smooth from start to finish. Whether you're passing through Kuala Lumpur or planning an overnight layover, Aerotel Kuala Lumpur’s diverse room selection ensures comfort and convenience tailored to your needs.

Gateway to Malaysia: Exploring Sepang and Kuala Lumpur International Airport

Nestled in the vibrant region of Sepang, Kuala Lumpur International Airport (KLIA) stands as Malaysia’s premier gateway, offering travelers seamless connectivity to the world. Just a short drive from the bustling city center of Kuala Lumpur, KLIA is a modern marvel, boasting world-class facilities, extensive shopping options, and a variety of dining experiences that make transit and layovers comfortable and convenient. The airport's strategic location makes it an ideal starting point for exploring Malaysia’s diverse attractions, from tropical beaches to lush rainforests.

Seamless Journey from Kuala Lumpur International Airport to Aerotel Kuala Lumpur (Gateway@klia2)

Getting to Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is a breeze for travelers arriving at Kuala Lumpur International Airport (KLIA) or its nearby terminal, klia2. If you're arriving at KLIA, you can easily reach the hotel via the dedicated SkyBus, which operates regularly between the airport and the hotel, offering a comfortable and convenient transfer that takes approximately 10-15 minutes. Alternatively, for a more direct route, taxis and private transfer services are readily available at the airport's arrival halls, providing a quick and hassle-free journey to the hotel, especially if you have luggage or are traveling in a group. For those arriving at klia2, the process is similarly straightforward, with the hotel located within the airport complex itself, allowing for an effortless walk or a short shuttle ride from the terminal to the hotel.

Nearby Landmarks and Attractions Around Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Situated conveniently near some of Malaysia’s most exciting attractions, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers guests easy access to the renowned Sepang International Circuit, home to thrilling motorsport events including the Formula 1 Malaysian Grand Prix. For those seeking relaxation and natural beauty, Bagan Lalang Beach provides a tranquil escape just a short drive away, perfect for unwinding by the sea. Additionally, visitors can explore the Tadom Hill Resorts, a popular spot for outdoor activities and nature lovers looking for adventure amidst lush greenery. For travelers interested in cultural and community experiences, the nearby Masjid Salak Tinggi and Surau Al-Ehsaniah offer serene places for prayer and reflection. Those seeking medical facilities can find Pusat Perubatan Pusrawi and Klinik Nur Qaseh nearby, ensuring convenience and peace of mind. Adventure enthusiasts can also visit BUY U CAMPGROUND and the scenic surroundings of Surau Al-Ehsaniah, while the Tourism Malaysia office at Kuala Lumpur International Airport provides valuable information for exploring the vibrant city and its surroundings.

Convenient Public Transport Options Near Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Nestled conveniently within Kuala Lumpur International Airport, Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers easy access to a variety of public transport stations, making travel seamless for guests. The nearby ERL Railway Stations at Salak Tinggi, KLIA Terminal 1, and KLIA Terminal 2 provide quick and direct rail connections to Kuala Lumpur city center and other key destinations, ensuring you stay connected during your trip. For travelers arriving or departing from the main airport terminals, the KLIA Main Terminal, Satellite Terminal A, and KLIA2 Station serve as vital transit points, offering efficient train services that simplify airport transfers. Additionally, the Stesen Bas Bus Station and KLIA Express Transit Station at KLIA2 station further enhance connectivity, providing comfortable bus and train options to various parts of Malaysia. Whether you're arriving from the city or heading out on a journey, these well-integrated transport stations ensure that your travel experience begins and ends with ease, right from the doorstep of this conveniently located airport hotel.

Nearby Dining Options for Every Taste

Guests at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 are spoiled for choice when it comes to nearby dining experiences. Just a short walk away, Bila-Bila Restaurant offers a delightful array of local and international dishes, perfect for a quick meal or a leisurely dinner. For those seeking a cozy coffee break, Angsana Coffee House provides aromatic brews and light snacks in a welcoming atmosphere. Vegetarian travelers will appreciate BMS Organics Vegetarian Cafe, serving healthy and flavorful plant-based options. Seafood lovers can indulge at HM Sri Bagan Seafood, renowned for its fresh catches and savory preparations. For authentic local flavors, Dapur Nusantara Klia 2 and Eden Restaurant @ KLIA serve traditional Malaysian cuisine that captures the rich culinary heritage of the region. Additionally, Hometown Hainan Coffee Shop and Dr Recipe Restaurant offer comforting dishes and specialty drinks, ensuring every guest finds something to satisfy their palate during their stay.

Shopping Landmarks Near Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Guests staying at Aerotel Kuala Lumpur can enjoy convenient access to some of the region's premier shopping destinations. Just steps away is Gateway@klia2, a bustling retail hub offering a variety of shops, eateries, and entertainment options perfect for travelers seeking a quick shopping spree or a relaxing meal. A short drive brings you to Mitsui Outlet Park Klia Sepang, renowned for its discounted designer brands and wide selection of international fashion, accessories, and lifestyle products. For those looking for a more local shopping experience, Nooodles Satellite Building provides a unique mix of boutique stores and specialty shops, ideal for discovering Malaysian crafts and souvenirs. Additionally, KIPMall Kota Warisan offers a comprehensive shopping experience with a range of retail outlets, supermarkets, and dining options, making it an excellent spot for families and shoppers alike.

Affordable Comfort at Aerotel Kuala Lumpur Compared to City Averages

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers a comfortable and convenient stay with room prices ranging from $101 to $150. This pricing positions it slightly above the average hotel room cost in Kuala Lumpur, which typically falls between $51 and $75. While it may be a bit more expensive, guests can enjoy the added benefit of proximity to Kuala Lumpur International Airport, making it an ideal choice for travelers seeking ease and comfort during layovers or early flights.

Exceptional Comfort and Friendly Service at Aerotel Kuala Lumpur

Guests consistently praise Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 for its impeccable cleanliness, spacious rooms, and prime location, making it an ideal choice for transit travelers. The hotel’s strategic setting near the airport ensures convenience, allowing guests to relax and unwind with ease. The friendly and attentive staff receive high marks for their helpfulness, creating a welcoming atmosphere that enhances the overall experience. Visitors also highlight the hotel’s thoughtful amenities, including comfortable beds and satisfying breakfast options, which contribute to a pleasant and restful stay. Many guests express their intention to return, citing the hotel’s excellent service, clean environment, and great value as key reasons for their satisfaction. Whether for a quick layover or an extended stay, Aerotel Kuala Lumpur proves to be a reliable and highly recommended choice for travelers seeking comfort and convenience.

Exceptional Comfort and Prime Location at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2

Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 offers an outstanding blend of comfort, convenience, and quality that makes it a top choice for travelers. With an impressive overall rating of 8.8, guests consistently praise the hotel for its well-maintained facilities and exceptional cleanliness, which is reflected in its remarkable 9.2 cleanliness score. The hotel’s strategic location at klia2 ensures easy access to the airport, earning a stellar 9.5 rating for its convenience, making it an ideal stopover for both short layovers and longer stays. Guests also appreciate the attentive and professional staff, who contribute to a welcoming and seamless experience. The value offered by the hotel is highly regarded, with an 8.1 rating that highlights its affordability without compromising on quality. Whether you're arriving late or departing early, Aerotel Kuala Lumpur provides a comfortable, well-equipped environment that caters to the needs of modern travelers, making it a reliable and highly recommended choice near Kuala Lumpur’s airport.

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Amenities and facilities

Excellent8.4

Facilities

Most talked about facilities

Languages spoken
  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Malay
  • Tamil
Accessibility
  • On-site accessible restaurants / lounges
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [continental]
  • Restaurants
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Luggage storage
  • Meeting/banquet facilities
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area unavailable
  • Xerox/fax in business center
For the kids
  • Family/child friendly
  • Family room
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [nearby]
Available in all rooms
  • Air conditioning
  • Free bottled water unavailable
  • Non-smoking
  • Toiletries

Food and dining

Breakfast options
  • Continental
Restaurants on site
The Green Market Restaurant
  • Cuisine: Asian, Japanese, Korean
  • Menu: Buffet, A-la-carte

Location

Level 2M, Gateway@klia2, KLIA 2 Terminal, Sepang / Kuala Lumpur International Airport, Kuala Lumpur, Malaysia, 64000

Exceptional9.5

Location

Airports
  • Kuala Lumpur International Airport (KUL)
    2.4 km 20 min drive
  • Sultan Abdul Aziz Shah Airport (SZB)
    44.9 km
Public transportation
  • ERL Railway Station - KLIA Terminal 2
    40 m
  • KLIA Express Transit Station KLIA2 Station
    130 m
Hospital or clinic
  • Pusat Perubatan Pusrawi
    4.3 km 20 min drive
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • KL Bird Park
    44.2 km
  • Chinatown - Kuala Lumpur
    44.3 km
  • Central Market
    44.6 km
  • Jalan Alor
    44.8 km
  • Pavilion Kuala Lumpur
    45.1 km
  • Menara Kuala Lumpur
    45.5 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    45.6 km
  • Aquaria KLCC
    45.6 km
  • KLCC Park
    45.8 km
  • Petronas Twin Towers
    46.1 km
Nearby landmarks
  • ERL Railway Station - KLIA Terminal 2
    40 m
  • gateway@klia2
    90 m
  • KLIA Express Transit Station KLIA2 Station
    130 m
  • Short Term Car Park 'B'
    2.3 km
  • Kuala Lumpur International Airport
    2.4 km
  • Kuala Lumpur International Airport Station
    2.4 km
  • Tourism Malaysia at Kuala Lumpur Int'l Airport
    2.4 km
  • Nooodles Satellite Building
    2.5 km
  • KLIA Main Terminal
    2.5 km
  • Stesen Bas Bus Station
    2.5 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-18 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 19 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • All rooms do not have windows.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Distance from city center56 km
  • Travel time to airport (minutes)0
Extras
  • Breakfast charge (unless included in room price)25 MYR
The property
  • Year property opened2018
  • Number of floors1
  • Number of rooms 95
  • Most recent renovation2019
  • Non-smoking rooms/floorsYes
  • Number of restaurants1
  • Number of bars/lounges1

Property announcements

Important Notice For Hotel Guests:
The property is located within gateway@klia2 (outside airport restricted area) at Kuala Lumpur International Airport Terminal 2.

Arrival and transit passengers:
If you are arriving or transiting in Kuala Lumpur, please note that you must be in possession of a valid travel document and clear security to enter Malaysia in order to access the property.

All rooms do not have windows.

Reviews of Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 8.8
  • 10
  • 10
  • 10
  • 10
  • 8.8
  • 10
  • 10
  • 5.6

Most recent

  • Location score 9.5 out of 10 and is a high score in Kuala Lumpur
    Location9.5
  • Cleanliness score 9.2 out of 10 and is a high score in Kuala Lumpur
    Cleanliness9.2
  • Service score 8.8 out of 10 and is a high score in Kuala Lumpur
    Service8.8
  • Facilities score 8.4 out of 10 and is a high score in Kuala Lumpur
    Facilities8.4
  • Value for money score 8.2 out of 10 and is a high score in Kuala Lumpur
    Value for money8.2
High score for Kuala Lumpur

Rating

9+ Exceptional (1,754)
8-9 Excellent (553)
7-8 Very Good (531)
6-7 Good (151)
<6 Below Expectation (219)

Review summary

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This popular hotel offers clean, well-maintained rooms with comfortable beds, perfect for a pleasant stay. Its prime location within KLIA2 airport complex makes it a top choice for travelers who need to catch early flights or stay nearby. The staff is friendly and highly praised for their excellent customer service, ensuring a warm welcome for guests. The rooms are spacious and well-equipped, providing an extra level of comfort for a relaxing stay.

Few guests mentioned noise issues in some rooms. Contact hotel for quieter rooms to ensure peaceful stay.

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Location

Mentioned in 217 reviews
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97% Positive
sentiment-negative-indicator
2% Unfavourable

Cleanliness

Mentioned in 192 reviews
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92% Positive
sentiment-negative-indicator
7% Unfavourable

Airport access

Mentioned in 172 reviews
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97% Positive
sentiment-negative-indicator
2% Unfavourable

Room comfort

Mentioned in 111 reviews
sentiment-positive-indicator
81% Positive
sentiment-negative-indicator
18% Unfavourable

Service

Mentioned in 86 reviews
sentiment-positive-indicator
82% Positive
sentiment-negative-indicator
17% Unfavourable

Check in

Mentioned in 83 reviews
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62% Positive
sentiment-negative-indicator
37% Unfavourable

Room size

Mentioned in 79 reviews
sentiment-positive-indicator
53% Positive
sentiment-negative-indicator
46% Unfavourable

Soundproofing

Mentioned in 71 reviews
sentiment-positive-indicator
5% Positive
sentiment-negative-indicator
94% Unfavourable

Value for money

Mentioned in 70 reviews
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31% Positive
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68% Unfavourable
Showing 3,208 verified guest comments
Changed to review page 1
  1. 8.8
    Excellent
    Alyssa from Malaysia
    Group
    Double Plus Room with 2 Single Beds - Max 12 Hours Stay, Room Only
    Stayed 1 night in March 2026

    “excellent 12 hour stay for short transit”

    Booked the 12 hour stay during our short transit with my mum. Room has no window, but exceeded expectations. Quiet, clean, amenities are complete. A little pricey for sure, but excellent value for comfort while you wait for your next flight.

    Reviewed March 29, 2026

    Dear Alyssa, Thank you so much for your kind feedback. We are glad you and your mum had a comfortable and restful stay with us during your transit. Hope to welcome you again on your next journey. Thank you. Kind regards, Annabel Teh Hotel Manager - Aerotel KUL

    Responded March 30, 2026
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
  2. 10.0
    Exceptional
    lenny from Malaysia
    Solo traveler
    Solo Room - Daily
    Stayed 1 night in February 2026

    “convenient”

    I stayed at Aerotel Kuala Lumpur and it was extremely convenient—just a short walk to the departure area. The room was clean and comfortable, perfect for a quick rest before a flight. Highly recommended for transit or early departures.

    Reviewed March 24, 2026

    Dear Lenny, Thank you for your kind feedback and for staying at Aerotel Kuala Lumpur. We are glad you enjoyed the convenience and comfort. We truly appreciate your recommendation and hope to welcome you again soon. Safe travels! Thank you. Kind regards, Annabel Teh Hotel Manager - Aerotel KUL

    Responded March 26, 2026
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
  3. 10.0
    Exceptional
    Shirley from United States
    Group
    Double Plus Room with 2 Single Beds - Max 12 Hours Stay, Room Only
    Stayed 1 night in February 2026

    “Perfect option with early flight”

    Best decision I've made to book this hotel the night prior to my 8am departure. No complaints about the stay, room was nice and clean and service was good. It is located at terminal 2 with lots of shopping and food! You can finish your shopping at the airport! However, if you are departing from terminal 1, plan to do a walk through to make sure you know how to get to KLIA2. I was traveling with my 79 year old mom with 4 big luggages, so I got a airport taxi for RM100. But there's a free bus that runs between the 2 terminals. Just ask the front desk and plan your route.

    Reviewed February 03, 2026

    Dear Shirley, Thank you for your kind review! We’re happy to hear you enjoyed a comfortable stay and found our location at Terminal 2 convenient for your early flight. We also appreciate you sharing helpful tips for traveling between the terminals, this will be very useful for other guests. It was a pleasure hosting you, and we hope to welcome you back again in the future. Warm regards, Nurul Jalaluddin Front Office Manager Aerotel KUL

    Responded February 04, 2026
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
  4. 9.6
    Exceptional
    Carol from United States
    Solo traveler
    Double Plus Twin - Nightly (Room Only)
    Stayed 1 night in September 2025

    “Great for short overnight stays at airport”

    The hotel was very easy to find. It was a pleasant experience and nice room. Only downside was there are no windows, so feels odd, but the room was very comfortable. I enjoyed the restaurant options at the airport. I was coming in from an international flight and needed to fill out the Malasia visa form. I had trouble figuring out the information needed for the hotel address, etc. It took me a while but located a small sign on a post with the details needed if staying at this hotel property. Other than that issue, it was a very nice experience and good price.

    Reviewed December 18, 2025

    Dear Carol Thank you for your kind review. We’re glad you found the hotel easy to locate, comfortable, and good value. We appreciate your feedback about the lack of windows and the difficulty finding our address details for the Malaysia visa form, and we’ll work on improving this for future guests. We hope to welcome you again soon! Warm Regards Tirzzalen Duty Manager - Aerotel KUL

    Responded December 20, 2025
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
  5. 8.0
    Excellent
    Kelly from Singapore
    Solo traveler
    Stayed 1 night in September 2025

    “Love the location but not the noise”

    I stayed at Aerotel Kuala Lumpur and found it very convenient – it’s located right in KLIA2, just a 2-minute walk from the departure hall. There are plenty of restaurants and convenience stores nearby, which made it easy to grab a meal or snack. The receptionists were friendly and welcoming, which added to the positive experience. I stayed in a solo room with shared bathrooms. The bathrooms were clean, well-maintained, and stocked with toiletries. My room was cosy and the bed was comfortable, perfect for a short stay between flights. The only downside was the poor soundproofing – I could hear people entering and leaving their rooms whenever the doors opened and closed. Hopefully, the management can address this issue, as improving noise control would really enhance the overall quality of stay.

    Reviewed October 02, 2025

    Dear Kelly, Thank you for sharing your experience at Aerotel Kuala Lumpur. We're glad you found our location convenient and enjoyed the nearby amenities. It's great to hear our team made you feel welcome and that your room and shared bathroom met your expectations. We appreciate your feedback on the soundproofing and will keep it in mind as we work to improve our guest experience. We hope to welcome you back again soon! Warm Regards, Nurul Jalaluddin Front Office Manager Aerotel KUL

    Responded October 03, 2025
    Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
Changed to review page 1

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